Publications

October 1998 (Revised May 1999)
Case

"Friendly Skies, The": Welfare-to-Work at United Airlines

By: Rosabeth M. Kanter and Ellen Pruyne

In 1997 United CEO Gerald Greenwald was appointed chairman of the national Welfare-to-Work Partnership by President Clinton and committed United to hiring from the welfare rolls. A welfare-to-work recruitment program was rapidly established and soon followed by a... View Details

Keywords: Programs; Selection and Staffing; Retention; Employees; Recruitment; Welfare; Air Transportation Industry

August 1989 (Revised December 1997)
Case

U.S. Airline Industry--1978-88 (B), The

Examines the airline industry's primary competitors (Texas Air, United, American, Delta, Northwest, TWA, USAir, and Pan Am) and traces their strategic moves in the areas of planes, people, routes, and marketing. Teaching/learning emphasis is on finding out who wins,... View Details

Keywords: Competition; Air Transportation Industry; United States

June 1988 (Revised August 1988)
Case

Air Canada: The Privatization Option

By: Malcolm S. Salter

Keywords: Competition; Corporate Governance; Privatization; Air Transportation Industry; Canada

September 1987
Case

USAir and Piedmont in the Airline Industry

By: Pankaj Ghemawat and Forest L. Reinhardt

Keywords: Air Transportation Industry

November 1984
Supplement

American Airlines (B)

By: Richard H.K. Vietor

Keywords: Air Transportation Industry

01 Jun 1999
News

Ian Walsh

and hidden missile sites. About ten miles from O'Grady's last known position, Walsh recalls, "My copilot and I suddenly heard the downed airman's voice and code name over our radio." Moments later, the two transport choppers were on the... View Details

Keywords: James E. Aisner

September 2023 (Revised December 2023)
Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn

Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details

Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States

25 Nov 2013
News

The Unlikely Bedfellows Driving a Cab Revolution

Keywords: Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation

10 Dec 2014
News

Making Sense of Uber’s $40 Billion Valuation

Keywords: valuation; livery services; disruptive innovation; financial markets; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation

01 Jun 2004
News

Massport, Back on Course

Craig P. Coy, 54, spent twenty years in the U.S. Coast Guard as an officer and helicopter pilot. He served as a White House Fellow and counterterrorism adviser during the Reagan administration. Prior to Massport, Coy was president and CEO of a Massachusetts company... View Details

Keywords: Roger Thompson; Massport; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation

01 Dec 2010
News

Rent Out Your Ride

CLARK: A bright idea for utilizing untold idle capacity, America’s privately owned autos. It’s estimated that a privately owned midsize car costs about $8,000 a year to own and operate. In cities, it also spends most of its time parked and unused. As an HBS student... View Details

Keywords: car sharing; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation

19 Feb 2018
Sharpening Your Skills

Amazoned: Is Any Industry Safe?

iPhoto Jeff Bezos, visiting a Harvard Business School classroom 21 years ago, told skeptical students his goal with Amazon.com was to "sell everything to everyone everywhere." Even dog food? students wondered, which would require expensive storage and View Details

Keywords: by Sean Silverthorne; Retail

Profile

Brendan Mosher

Raytheon, helping the Transportation Security Administration ramp up the roll-out of whole body imagers, in the wake of the attempted "underwear bombing" in Chicago. "In one year," Brendan notes, "the program... View Details

29 Nov 2018
Blog Post

"There's No Substitute for Finding the Right Role": James Correa, MBA 2015

tech for sustainability, and I've been passionate about transportation since my Army days." "And I wanted a general management role," James says. "It got to the point where I would be a general manager, come hell or... View Details

January 2018 (Revised March 2019)
Case

Autonomous Vehicles: The Rubber Hits the Road...but When?

By: William Kerr, Allison Ciechanover, Jeff Huizinga and James Palano

The rise of autonomous vehicles has enormous implications for business and society. Despite the many headlines and significant investment in the technology by early 2019, it was still unclear when truly autonomous vehicles would be a commercial reality. Students will... View Details

Keywords: Technology Management; Artificial Intelligence; General Management; Robotics; Technological Innovation; Transportation; Disruption; Information Technology; Decision Making; AI and Machine Learning; Auto Industry; Technology Industry