Publications

February 1985 (Revised January 1989)
Teaching Note

SSS (Scientific Systems Services), Teaching Note

By: Howard H. Stevenson and Michael J. Roberts

Keywords: Service Industry

December 1984
Case

Expense Tracking System at Tiger Creek

By: Shoshana Zuboff

Mill manager Carl Adelman learns that a group of senior managers is soon to visit the Tiger Creek mill to learn more about the success of the newly implemented Expense Tracking System. The System had been installed on two paper machines to give workers real time cost... View Details

Keywords: Management Teams; Success; Cost Management; Technology; Pulp and Paper Industry

February 1984
Case

Systems Engineering Laboratories, Inc. (Abridged)

By: William E. Fruhan Jr. and Thomas R. Piper

Keywords: Computer Industry; Computer Industry

December 1983
Case

Robeson Distribution Systems

By: Howard H. Stevenson and Michael J. Roberts

Keywords: Distribution Industry

August 1983 (Revised March 1995)
Case

Railroad Problem and the Solution

By: Richard S. Tedlow

A vehicle for a discussion of the causes and consequences of the Interstate Commerce Act. View Details

Keywords: Transportation; Rail Transportation; Fluctuation; Outcome or Result; Public Sector; Government and Politics; Business History; Complexity; Problems and Challenges; Rail Industry

May 1983 (Revised December 1987)
Case

Technical Data Corp.

By: William A. Sahlman

Describes a decision confronting the president of a small company about selling some or all of the shares in his company to another firm. Technical Data Corp. provides analytical services to professional bond market traders over a system of computer terminals operated... View Details

Keywords: Stocks; Entrepreneurship; Business Startups; Internet and the Web; Information Infrastructure; Mobile and Wireless Technology; Valuation; Negotiation Tactics; Mergers and Acquisitions; Corporate Strategy; Horizontal Integration; Information Industry; Information Industry

March 1983 (Revised January 1984)
Teaching Note

Corning Glass: Information Systems Planning, Teaching Note

By: F. Warren McFarlan

Keywords: Information Technology; Planning; Manufacturing Industry

May 1982 (Revised June 1982)
Case

Air Traffic Controllers

By: Michael Beer

On August 3, 1981 President Ronald Reagan terminated 12,000 air traffic controllers, members of the Professional Air Traffic Controllers Organization, for violating their no-strike oath. Provides background on the human resources policies and practices of the Federal... View Details

Keywords: Resignation and Termination; Labor and Management Relations; Government and Politics; Labor Unions; Negotiation; Employees; Air Transportation Industry; United States

April 1982
Case

Honeywell Corp.: Defense Systems Division (B)

By: Arthur Schleifer Jr.

Keywords: National Security; Manufacturing Industry

February 1982
Case

Honeywell Corp.: Defense Systems Division (A)

By: Arthur Schleifer Jr.

Keywords: Manufacturing Industry

July 1981
Case

Air Products and Chemicals, Inc.: MIS Evaluation of End-User Systems

By: James I. Cash Jr.

Keywords: Chemical Industry

December 1980 (Revised February 1998)
Case

Burger King Corp.

By: W. Earl Sasser and David C. Rikert

Describes the operating system of a Burger King unit. The case does not have a decision focus; it is designed for use with McDonald's Corp. Students are asked to compare the operating systems of these two fast food hamburger chains. Careful analysis will detect the... View Details

Keywords: Food; System; Operations; Retail Industry; Retail Industry; United States

December 1980 (Revised February 1998)
Case

McDonald's Corp. (Condensed)

By: W. Earl Sasser and David C. Rikert

Describes the operating system of McDonald's, the world's most successful fast food chain. The case does not have a decision focus; it is designed for use with Burger King Corp. Students are asked to compare the operating systems of these two fast food hamburger... View Details

Keywords: Service Operations; Competition; Food and Beverage Industry

November 1980
Background Note

Overview of IBM Operating Systems

By: James I. Cash Jr.

Keywords: Software; Computer Industry

August 1980
Supplement

Corning Glass Works: Information Systems Planning, Supplement

By: James I. Cash Jr.

Keywords: Information Technology; Manufacturing Industry

February 1979
Case

Systems Engineering Laboratories, Inc.

By: William E. Fruhan Jr.

Choosing an equity offering or an offering of straight subordinated debt with a CCC credit rating and a 12.5% coupon. View Details

Keywords: Decision Choices and Conditions; Borrowing and Debt; Corporate Finance; Computer Industry

1978
Chapter

Evaluation of the Present System of Mining Taxation

By: Malcolm Gillis, Louis T. Wells and Brian Wright

Keywords: Mining; Taxation; Performance Evaluation; Mining Industry

June 1977 (Revised September 1992)
Case

Sorenson Research Co. (Abridged)

By: Steven C. Wheelwright

Presents the issues facing a high volume, high margin (but lightweight) medical products business. The company is trying to improve its inventory control to reduce inventory investment and improve service. The present multi-site inventory system is described and major... View Details

Keywords: Business Earnings; Investment; Volume; Service Delivery; Supply Chain; Performance Improvement; Medical Devices and Supplies Industry

June 1977 (Revised May 1997)
Case

University of Trent

By: Regina E. Herzlinger

Focuses on two issues: 1) technical systems that can be employed in nonprofit organizations for control and motivational purposes. Systems discussed range from payroll monitoring systems to zero-base budgeting and 2) the managerial environment needed for serious... View Details

Keywords: Information Technology; Motivation and Incentives; Business or Company Management; Nonprofit Organizations; Governance Controls; Education Industry