Publications

Program

Strategy: Building and Sustaining Competitive Advantage

strategic tradeoffs as you identify the resources and changes needed to execute your strategy Execute and coordinate strategy across multiple lines of business and global markets Expand your personal and... View Details

29 Apr 2014
First Look

First Look: April 29

student to prepare. A great virtue of the method is that it replicates the managerial work involved in solving a problem within a group. Publisher's link: http://www.palgraveconnect.com/esm/doifinder/10.1057/9781137294678.0080 August 2013 The Palgrave Encyclopedia of... View Details

Keywords: Sean Silverthorne

28 Aug 2023
Research & Ideas

How Workplace Wellness Programs Can Give Employees the Energy Boost They Need

employees—and which ones have a higher return on investment. Continue investing in the programs that are working and cut the ones that aren’t. By prioritizing energy management and investing in resources... View Details

Keywords: by Hise Gibson

19 Dec 2023
Research & Ideas

$15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy

of gifts over time. So many in the nonprofit and philanthropy world wondered how Scott’s nonconforming principles would be expressed in her actual giving. Scott, whose net worth has been estimated to top $40 billion, established the organization Yield Giving in 2022 to... View Details

Keywords: by Matthew Lee, Brian Trelstad, and Ethan Tran

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

unbearable feeling of worthlessness. I am good at nothing, a parasite.” Union surveys found that two-thirds of respondents were stressed and half wanted to quit. Local physicians told the firm’s head of human View Details

Keywords: by Michael Blanding

Research Summary

Overview

By: Ethan S. Bernstein

I have spent my career studying novel talent management practices and their effect on collaboration and performance. My core research focuses on two interrelated organizational trends that have become salient in the 21st century: workplace transparency (who gets to... View Details

Web

Placement - Doctoral

Taylor Health Policy (Management), 2020 Placement: New York University, School of Medicine Dissertation: Ethical and Strategic Issues in Non-Profit Resource Management... View Details

Web

Programs & Events - Alumni

workshop. We will discuss the benefits of applying the scientific method to networking. This framework when applied to gathering market information and navigating professional decision points - removes the typical barriers in networking, chips away at uncertainty, and... View Details

October 2016
Case

Yili Group: Building a Global Dairy Company

By: William C. Kirby and Nancy Hua Dai

From its humble beginnings as a local Chinese dairy company, the Inner Mongolia Yili Group has become one of the largest dairy companies in the world. To achieve this, Yili has aggressively expanded its footprint overseas including building the world’s largest... View Details

September 1990 (Revised November 1991)
Case

Merck & Co., Inc. (B)

In late 1986, Merck revised its performance review and pay practices. The most important change was a shift from an absolute rating system to a forced-distribution system in which managers are forced to adhere to a given distribution of performance ratings. Other major... View Details

Keywords: Performance Evaluation; Compensation and Benefits; Pharmaceutical Industry

September 2024
Article

Sales Coaching and Value Creation

By: Frank V. Cespedes

Despite the prevalence of “coachability” in firms’ stated hiring criteria, managers over-estimate the amount of time they actually devote to coaching their people. For example, research indicates that only 15% of sales managers even spend as much as 25% of their time... View Details

Keywords: Competency and Skills; Employee Relationship Management; Management Practices and Processes

Read Now

August 2011 (Revised April 2013)
Case

Language and Globalization: 'Englishnization' at Rakuten (A)

By: Tsedal Neeley

Hiroshi Mikitani, the CEO of Rakuten, (Japan's largest online retailer), is at the helm of an organization that is rapidly expanding into global markets. In a critical stride toward becoming the world's No. 1 Internet services company, Mikitani announces... View Details

Keywords: Teaching; Human Capital; Change Management; Transformation; Social Enterprise; Communication Strategy; Internet and the Web; Disruptive Innovation; Organizational Change and Adaptation; Strategic Planning; Leadership; Global Strategy; Technology Industry; Retail Industry; Japan

Program

Aligning Strategy and Sales

strategy and sales activities and discover how to synchronize your strategic priorities, go-to-market initiatives, and sales team to boost revenue and long-term success. This program is eligible for the Certificate of View Details

April 2011 (Revised July 2014)
Case

Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication

By: Boris Groysberg and Michael Slind

Hindustan Petroleum (HPCL), confronted in 2003 with an urgent need to change how it operated externally, adopted a highly innovative approach to communicating internally. This case, set in 2010, presents an overview of the new, more interactive model of employee... View Details

Keywords: Communication Strategy; Interpersonal Communication; Employee Relationship Management; Innovation and Management; Leading Change; Management Practices and Processes; Organizational Change and Adaptation; Organizational Culture; Corporate Strategy; India

April 2021
Case

Codecademy: Where to Next?

By: Jeffrey F. Rayport, Max Mailman and Sarah Ascherman

In March 2020, Zach Sims, co-founder and CEO of online education platform Codecademy, prepared for a meeting with his Chief of Staff Kunal Ahuja to discuss the company’s goals. Codecademy billed itself as the largest online resource for computer science literacy and... View Details

Keywords: Monetization Strategy; Business Model; Change Management; Venture Capital; Leading Change; Growth and Development Strategy; Growth Management; Management Teams; Marketing Channels; Product Marketing; Network Effects; Product Development; Organizational Change and Adaptation; Strategic Planning; Internet and the Web; Digital Platforms; United States

Web

Institute For Strategy And Competitiveness

1 | January 2021 To compete successfully in an increasingly value-oriented marketplace, health care providers must adopt a strategic Value Agenda that delivers outcomes that matter to patients through comprehensive care-delivery methods... View Details

09 Jan 2024
In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

complex issues. This efficiency in content creation not only accelerates innovation but also opens up new avenues for strategic problem-solving. So, what role should humans play? Generative AI’s strength is... View Details

Keywords: by Rachel Layne; Information Technology

January 2003 (Revised May 2003)
Case

Heineken NV: Workplace HIV/AIDS Programs in Africa (C)

Third in a three-part series that explores the multifaceted organizational and strategic choices that companies now face as a result of the global AIDS epidemic. Heineken is considering becoming one of the first companies to offer AIDS drugs (antiretroviral therapy) to... View Details

Keywords: Health Disorders; Corporate Social Responsibility and Impact; Employees; Food and Beverage Industry; Africa

March 2002 (Revised March 2005)
Case

Intevis: Brokering the Boundaryless Career

Illustrates technology strategy, knowledge management, and the challenges of managing temporary professionals in the increasingly modular semiconductor industry. View Details

Keywords: Technology; Knowledge Management; Employees; Semiconductor Industry