Publications

SSRN

July 2006 (Revised August 2007)
Case

The Mozilla Foundation: Launching Firefox 1.0 (A)

Explores the Mozilla Foundation's decisions leading up to the launch of Firefox 1.0, including its default browser, managing corporate partnerships, managing product development, and moving toward a revenue-based model. Mitchell Baker, president of the Mozilla... View Details

Keywords: Business Model; Commercialization; Open Source Distribution; Partners and Partnerships; Information Technology; Social Entrepreneurship; Applications and Software; Innovation and Invention; Information Technology Industry; United States

September 2020 (Revised March 2022)
Case

JOANN: Joannalytics Inventory Allocation Tool

By: Kris Ferreira and Srikanth Jagabathula

Michael Joyce, Vice President of Inventory Management at JOANN, championed an effort to develop and implement an inventory allocation analytics tool that used advanced analytics to predict in-season demand of seasonal items for each of JOANN’s nearly 900 stores and... View Details

Keywords: Analytics; Machine Learning; Optimization; Inventory Management; Mathematical Methods; Decision Making; Operations; Supply Chain Management; Resource Allocation; Distribution; Technology Adoption; Applications and Software; Change Management; Fashion Industry; Fashion Industry; Fashion Industry; United States; Ohio

January 2017 (Revised June 2017)
Case

Chicago and the Array of Things: A Fitness Tracker for the City

By: Rajiv Lal and Scott Johnson

The city of Chicago has recently launched a project called the Array of Things. The program involves a series of sensor nodes placed around the city that capture a massive amount of data including pedestrian and vehicle flow, air quality, and cloud cover. The Array of... View Details

Keywords: Smart Connected Products; Smart Cities; Internet Of Things; Sensors; Govenment; Government Administration; Technological Innovation; Digital Platforms; Applications and Software; Information Infrastructure; Internet and the Web; Public Administration Industry; Public Administration Industry; Chicago; United States

January 2006 (Revised August 2006)
Case

Wikis at Dresdner Kleinwort Wasserstein: (A)

In October 2005, Myrto Lazopoulou, head of user centered design at the investment bank Dresdner Kleinwort Wasserstein (DrKW), contemplates how to spread the usage of wikis inside the company. As a "social software" like chats and blogs (both already in use at DrKW),... View Details

Keywords: Communication Technology; Information Technology; Performance Productivity; Investment Banking; Applications and Software; Social and Collaborative Networks; Cooperation; Banking Industry; Banking Industry

16 Aug 2010
Lessons from the Classroom

HBS Introduces Marketing Analysis Tools for Managers

that managers deliver ROI from their marketing investments; therefore, quantifying the effects of marketing decisions is imperative. At the same time, customer relationship management (CRM) software and emerging Web 2.0 applications are... View Details

Keywords: by Sarah Jane Gilbert

25 Apr 2023
Blog Post

Harvard Climate Leaders Program

vegetable garden with my parents and going to national parks with my family, so I have always had an appreciation for nature and the environment around me. I started my career as an investor at Bessemer Venture Partners, focusing largely on early stage enterprise and... View Details

21 Dec 2022
Blog Post

Climate Stories Episode #12: Vehicle to Everything - Claire Broido Johnson (MBA 2002), Chief Operating Officer of Fermata Energy

with those chargers and make a profit off of those platforms. Going forward, we will be selling a software platform to monitor and control buildings and electric vehicles.” For now, Fermata Energy is focusing on EV fleets, not residential... View Details

June 2007 (Revised October 2007)
Case

Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center

By: Richard M.J. Bohmer, F. Warren McFarlan and Julia Rose Adler-Milstein

Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an information system designed to support the delivery of patient care. The hospitals' CIO, John... View Details

Keywords: Health Care and Treatment; Product Design; Service Delivery; Information Technology; Applications and Software; Health Industry; Boston

24 Sep 2013
First Look

First Look: September 24

different story to a different audience. The authors illustrate their argument using the case of SAP, the German software company. SAP was the first company to host an "ESG Briefing," a conference call for analysts and investors... View Details

Keywords: Sean Silverthorne

18 Feb 2021
Blog Post

SIPs in 2021

experience with skin tone-matching technology and samples; CareTech (Vivek Agrawal, Felicia Hanitio, and Mili Sanwalka), a personalized learning platform for domestic care workers; and Space Factory (Conan Cooper, Cyrus Hessabi, Malory McLemore, and Aaron Yang), View Details

11 Jan 2011
First Look

First Look: Jan. 11

students, and achieve top-quality research. Publisher Link: http://www.amazon.com/Building-World-Class-Universities-Asia/dp/1453707778 The Fund Industry: How Your Money Is Managed Authors:Robert Pozen and Theresa Hamacher Publication:John Wiley & Sons, forthcoming... View Details

Keywords: Sean Silverthorne

01 Mar 2006
News

The Producers

United States’ most visible, influential export. But given its uncertainties, what would drive HBS alumni to enter an industry characterized in the best of times as “the business of rejection”? * * * * * In Hollywood, the spotlight... View Details

Keywords: Julia Hanna; Motion Picture and Sound Recording Industries; Motion Picture and Sound Recording Industries

01 Jun 2020
News

Post-Office

Image by John Ritter On March 8, in the early days of the global COVID-19 pandemic, Stack Overflow, the world’s largest online community for software developers and technologists, announced that its nearly 250-employee workforce would be... View Details

Keywords: Dan Morrell; Remote work; COVID-19; Management of Companies and Enterprises; Management

03 Jun 2022
Blog Post

HiHome Sweet HiHome

in that industry enabled him to eventually go to Harvard. “I saw how meaningful it was for my mother to buy and own her own home,” Shu said. “It wasn’t just that she had a place to live. It was more that she belonged here in the U.S., she... View Details

Web

Finalists | New Venture Competition

and software to enable bi-directional EV charging and then aggregates this capacity to trade energy in the electricity wholesale markets. Oply Lindsey Chrismon (MBA 2025) Gabe Chrismon Oply is an AI-powered home management assistant that... View Details

July 2021
Case

A Close Shave at Squire

By: Jeffrey J. Bussgang, Zoë B. Cullen, William R. Kerr, Benjamin N. Roth and Michael Norris

In 2020, just after closing a $34 million Series B financing round, Dave Salvant and Songe LaRon consider how to adjust their business, Squire Technologies, to the new realities posed by the COVID-19 pandemic. Their barbershop technology, including tools to run a shop... View Details

Keywords: Business Startups; Entrepreneurship; Venture Capital; Private Equity; Mobile and Wireless Technology; Applications and Software; Growth and Development Strategy; Health Pandemics; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry; New York (city, NY); San Francisco