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- All HBS Web (1,229)
- Faculty Publications (299)
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Institute Associates - Institute For Strategy And Competitiveness
hospital and nursing home provider. He leads M&A and quality management for the group. Earning his MD at Imperial College London, Dr. Guth began his career as a Junior Doctor at the Chelsea & Westminster Hospital in London. Subsequently,... View Details
- 12 Nov 2013
- First Look
First Look: November 12
GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection and law firms' traditional... View Details
Keywords: Sean Silverthorne
- 02 Feb 2010
- First Look
First Look: Feb. 2
investment. Complex multinational business groups emerged controlling large investments in natural resources, processing, and services in Asia, Latin America, and Africa. Nominal versus Indexed Debt: A Quantitative Horse Race... View Details
Keywords: Martha Lagace
- 01 Jun 2007
- News
Profiles from the class of 2007
quality and outcomes. Consumers need to have that information to make good decisions.” Jain believes that any health-care system should center on a strong doctor-patient relationship and allow physicians sufficient time and opportunity to... View Details
Keywords: Garry Emmons;Julia Hanna;Lewis I. Rice
- 01 Sep 2005
- News
Get Ready for Saudi Oil Shock
could reorder the way a lot of corporations work today. Instead of having 1,000 people in the same office, create localized offices or give people a budget to create an office at home. In doing so, you would significantly improve the View Details
- 05 Sep 2007
- First Look
First Look: September 5, 2007
quality of the search service offered to consumers is more likely to be degraded (i.e. the probability that consumers find their favorite store in the first round of search is less than 1) when the... View Details
Keywords: Martha Lagace
- 01 Apr 1999
- News
Spirit at Work
Sikh-founded, $100-million group of service and product companies (including Sun & Son, Inc., a national Lotus Notesbased computer consulting firm specializing in e-commerce; Akal Security Company; and natural food enterprises such as the... View Details
Keywords: Marguerite Rigoglioso
- 12 Dec 2018
- News
Lesson Plan
favor, and manufacturing dried up. At a certain point, jobs in local government and services became the gold standard for security, benefits, and compensation—which is when the pendulum swung toward corruption. “Patronage, taking care of... View Details
- 05 Jan 2010
- First Look
First Look: January 5
409-021 Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size where... View Details
Keywords: Martha Lagace
- Web
Winners & Success Stories | New Venture Competition
Play Video duration: 2:05 2024 New Venture Competition Winner, Social Enterprise Track: Solara Solara provides an on-demand solar irrigation service to Indian farmers, increasing their access to affordable, reliable, and clean irrigation.... View Details
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
services flow from the company to customers. Money flows in the reverse direction, from customers to the company and from the company to suppliers. Along the horizontal dimension are the company's competitors and complementors . . . . A... View Details
- 01 Sep 2008
- News
The Levitt Brand
Shapiro visited Levitt to consult about a possible career path in manufacturing. “It was the second time I went to see him,” he recalls, “and Ted was visibly nervous. He said, ‘Your voice. Your voice has a pleading quality to it that is... View Details
- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
danger of reaching that threshold But you can’t successfully leverage this kind of talent with the old style of management Compliance-oriented approaches just won’t cut it. Leaders need to invoke shared purpose to pull their rebel talent together in View Details
Keywords: by James Heskett
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
did against precious metals? I argue that they do. By and large all cryptocurrencies possess all of our favorite qualities in an electronic currency: speed of transaction, ease of portability (compared to say a credit card or a phone app... View Details
Keywords: by Sean Silverthorne
- 18 Oct 2016
- Op-Ed
Why Business Should Invest in Community Health
healthy workers, benefit their reputations, and engender greater consumer and employee loyalty. Healthy communities also have more money to spend on non health care products and services than unhealthy ones. Underappreciated benefits... View Details
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
knowledge, is now being embedded into the tools and building blocks used to make products? Willy Shih: Knowledge is one of the core resources in a company, and translating that knowledge into processes that produce products and services... View Details
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
Happiness is not in the mere possession of money; it lies in the joy of achievement, in the thrill of creative effort.—Franklin Delano Roosevelt, Inauguration Day, 1933 Creativity, a quality more traditionally associated with artistic... View Details
- 28 Apr 2009
- First Look
First Look: April 28, 2009
Chile's largest wine producer faces a price versus value positioning problem. Its highest quality wines are not priced competitively at retail because "Made in Chile" connotes great value and low price. Purchase this case:... View Details
Keywords: Martha Lagace
- 24 Jun 2014
- First Look
First Look: June 24
http://ukcatalogue.oup.com/product/9780198704072.do August 2013 Journal of Service Management Notes from the Search for Deep Indicators in Services By: Heskett, James L. Abstract—Much of the research in the... View Details
Keywords: Sean Silverthorne
- 05 Mar 2014
- What Do You Think?
When Will the Next Dot.com Bubble Burst?
quality of information better but the speed as well." Ralflippold felt we will face a bubble at some time, but suggested that bubbles have a positive side to them, that they are on one side of a fine line, a line that is beneficial... View Details