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- All HBS Web (1,700)
- Faculty Publications (742)
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
intra-organizational partnerships, facilitating alignment and partnership with external constituents: customers, suppliers, and communities. The Balanced Scorecard: From Measurement To Management We introduced the Balanced Scorecard (BSC)... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
the benefit of racial diversity alone, done right, pays off not just in a better company, but a more productive one. In new research that focuses specifically on racial diversity, Ely said they found measurable View Details
Keywords: by Martha Lagace
- 30 Aug 2004
- Research & Ideas
Mapping Your Board’s Effectiveness
and monitor the CEO, scrutinize the performance of the company's leadership team, oversee financial reporting and disclosure, and ensure compliance with laws and regulations. The recent failures triggered regulatory and legislative... View Details
Keywords: by Robert S. Kaplan
- 11 Jan 2008
- Conference Presentation
Are Management Standards Effective?
- 01 Apr 2014
- Research & Ideas
When Do Alliances Make Sense?
firms and alliances head-to-head in a meaningful way, which requires measuring their performance in similar situations. "When you see an alliance over here, and a solo firm over there, there's a good... View Details
- 23 Jul 2018
- Research & Ideas
The Open Office Revolution Has Gone Too Far
(like employee satisfaction). Those are fine for understanding individual perceptions, but aren’t so good at quantifying real behavioral responses and organizational performance outcomes from open offices. The gap between perceptions and... View Details
Keywords: Re: Ethan S. Bernstein
- 11 Aug 2011
- News
Heard on the Street and the She-E-Os
in the Heart,” Elton John’s “Can You Feel the Love Tonight,” and “How Do You Measure a Year” from the musical Rent, which was sung at the HBS Centennial reception. Both of the new groups are usually larger than the Tycoons were, with... View Details
- 1994
- Article
Three-dimensional Finite Element Modeling of a Cervical Vertebra: An Investigation of Burst Fracture Mechanism
By: Kevin J. Bozic, J H Keyak, H B Skinner, H U Bueff and David Bradford
Finite element modeling was used to study the mechanical behavior of a cervical vertebra under axial compressive loading. A three-dimensional (3-D) finite element (FE) model of a mid-cervical vertebra using inhomogeneous material properties was generated from... View Details
- 28 Nov 2011
- Research & Ideas
Rethinking the Fairness of Organ Transplants
create a policy. The group's proposed method determines how many life years can be added by looking at the expected survivability for every case. "The new system will explicitly give points based on the likelihood of survivability," says Trichakis. Fairness... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
decline. In retail, this measure of performance proves to be extremely important. Retailers can drive revenue growth by opening new stores, but eventually, geographic markets become relatively saturated.... View Details
Keywords: by Martha Lagace
- 15 Nov 2010
- Lessons from the Classroom
Connecting Goals and Go-To-Market Initiatives
and making alignment of strategy and sales difficult. Performance management practices. Performance management is not just performance View Details
- 18 Jun 2012
- Research & Ideas
Better by the Bunch: Evaluating Job Candidates in Groups
people are evaluated jointly rather than separately regarding their future performance. These findings are presented in the working paper When Performance Trumps Gender Bias: Joint versus Separate Evaluation, coauthored by HKS Professor... View Details
Keywords: by Maggie Starvish
- Web
Professor Julie Boatright Wilson, Harvard Kennedy School Archives | Social Enterprise
Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results Faculty Insights: Performance Measurement for Effective... View Details
- 08 Aug 2023
- Research & Ideas
The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?
organizations is also driving the trend, generating “digital trace data”—records of employee behavior captured on devices central to performing jobs everywhere, from the office to the factory floor to the job or delivery site. Spurred by... View Details
Keywords: by Ben Rand
- July 1991 (Revised May 1993)
- Case
Fairfield Inn (B)
By: James L. Heskett
The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement,... View Details
Keywords: Entertainment; Measurement and Metrics; Performance Consistency; Quality; Strategy; Accommodations Industry
Heskett, James L. "Fairfield Inn (B)." Harvard Business School Case 692-005, July 1991. (Revised May 1993.)
- February 2002 (Revised March 2002)
- Case
Battery Ventures
By: Josh Lerner, G. Felda Hardymon, Ann Leamon, Nitin Gupta and Sameer Bharadwaj
Todd Dagres, general partner of Battery Ventures, reflects on his firm's organization and its effectiveness in one particular deal. One of the perennial challenges of venture capital is the scaling of the firm. Usually regarded as a craft industry, venture firms tend... View Details
Keywords: Venture Capital; Measurement and Metrics; Performance Effectiveness; Organizational Structure; Financial Services Industry
Lerner, Josh, G. Felda Hardymon, Ann Leamon, Nitin Gupta, and Sameer Bharadwaj. "Battery Ventures." Harvard Business School Case 802-159, February 2002. (Revised March 2002.)
- Article
Market Heterogeneity and Local Capacity Decisions in Services
By: Dennis Campbell and Frances X. Frei
We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
Campbell, Dennis, and Frances X. Frei. "Market Heterogeneity and Local Capacity Decisions in Services." Manufacturing & Service Operations Management 13, no. 1 (Winter 2011): 2–19. (Lead Article.)
- 2020
- Working Paper
The Impact of CEOs in the Public Sector: Evidence from the English NHS
By: Katharina Janke, Carol Propper and Raffaella Sadun
Abstract
Governments worldwide have sought to reform the delivery of public services by mimicking private sector governance models that grant CEOs greater autonomy and give them responsibility for meeting key government targets. We examine the effectiveness of this... View Details
Janke, Katharina, Carol Propper, and Raffaella Sadun. "The Impact of CEOs in the Public Sector: Evidence from the English NHS." Harvard Business School Working Paper, No. 18-075, March 2018. (Revised September 2020.)
- 06 Nov 2013
- What Do You Think?
Is Top-Down Resource Allocation on the Rise?
be familiar with specific opportunities) manages the context—organization, the way managerial performance is measured and rewarded, etc.—that shapes definition of opportunities and the selection of those to... View Details
Keywords: by James Heskett