Publications

SSRN

Read Now

Web

Faculty & Research | Social Enterprise | Harvard Business School

These efforts have resulted in more than 30 case studies focused on adapting and applying management concepts within urban public school systems to drive improved performance and on using entrepreneurial... View Details

September 2009
Case

The Risk Management Foundation of the Harvard Medical Institutions, Inc.

By: Richard M.J. Bohmer, Stephen P. Bradley and Natalie Kindred

Through its uniquely proactive approach to medical malpractice risk management, the Risk Management Foundation (RMF) has decreased claims—and premiums—for the Harvard hospitals it insures. The RMF is the captive medico-legal insurer of the Harvard medical institutions... View Details

Keywords: Cost Management; Insurance; Health Care and Treatment; Risk Management; Performance Improvement; Safety; Health Industry; Insurance Industry; Boston

February 1999
Case

Volant Skis

By: Steven C. Wheelwright and Matt Verlinden

Volant brought innovation to the ski equipment industry in 1989 by developing a stainless steel ski. He claimed the skis could turn more easily, could hold an edge in icy conditions, and were more stable than aluminum or fiberglass skis. The company's "soft-flex"... View Details

Keywords: Change Management; Technological Innovation; Growth and Development Strategy; Operations; Product Development; Performance Improvement; Quality; Corporate Strategy; Value Creation

March 2001 (Revised September 2005)
Case

Ritz-Carlton Hotel Company, The

By: Sandra J. Sucher and Stacy McManus

In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity,... View Details

Keywords: Customer Satisfaction; Innovation and Invention; Leadership; Brands and Branding; Product Launch; Service Operations; Performance Improvement; Problems and Challenges; Quality; Status and Position; Culture; Value Creation; Accommodations Industry; Service Industry

Web

Business History - Faculty & Research

Management ; Capital Structure ; Cash Flow ; Corporate Finance ; Equity ; Stock Shares ; Corporate Governance ; Business History ; Compensation and Benefits ; Recruitment ; Leadership Style ; Growth Management ; Management Succession ; Organizational Culture ; View Details

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

the Day, Harrison, and Halpin’s view of leader development, which argues that improving leaders’ knowledge, skill, and attitudes will increase their capacity. The pyramid shaped MSK Framework takes these principles a step further,... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

21 Mar 2019
HBS Case

The Ferrari Way

car on the market, but the best combination of the two, which makes us the most thrilling. Our concept of performance includes pleasure.” While other sports car manufacturers try to make their cars as light as possible to aid... View Details

Keywords: by Michael Blanding; Auto

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

industry now. AI improves human decision-making The research emerges as LISH joins the newly launched Digital, Data, and Design Institute at Harvard. The 12-lab organization launched last year to study six themes including algorithms and... View Details

Keywords: by Rachel Layne

13 Feb 2020
Book

Open Your Organization to Honest Conversations

buying Alstom, GE’s chief energy competitor, but ignored warnings from wary board directors and senior executives who claimed Alstom had made bad deals and otherwise performed poorly. Since the acquisition, Alstom has struggled—and today... View Details

Keywords: by Dina Gerdeman

31 Aug 2010
First Look

First Look: August 31

related to diminished performance. Additionally, the interaction of team familiarity with interpersonal diversity is related to improved project performance in some cases. Our results highlight a need for... View Details

Keywords: Sean Silverthorne

May 1988 (Revised June 2023)
Case

National Cranberry Cooperative, 1996

By: Roy D. Shapiro

Describes the continuous flow process used to process cranberries into juice and/or sauce. Requires student to analyze process flows to determine where the bottlenecks are and to decide how, and whether, to expand capacity. Original version written by J.G. Miller and... View Details

Keywords: Logistics; Performance Capacity; Performance Improvement; Supply Chain; Mathematical Methods; Cost vs Benefits; Production