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  • Article

Predictions, Prophets, and Restarting Your Business

By: Frank V. Cespedes
The first task of crisis management is a reasonably accurate view of the current situation and how it might evolve. There are many predictions about so-called “new normal” as a result of the semi-enforced social distancing necessitated by the coronavirus. But most are... View Details
Keywords: Health Pandemics; Crisis Management; Strategic Planning
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  • 22 Feb 2022
  • News

Brand New

2027, fits in the modern marketplace. “The furniture industry is old school,” he says of his travels. “It’s a relationship industry built on handshakes.” That old-school environment has proven to be anything but stodgy. Like many durable-goods companies in the View Details
Keywords: April White; manufacturing; life experience; leadership; Black; African American; Furniture and Related Product Manufacturing; Manufacturing
  • 16 Jul 2020
  • News

Accounting for Real Change

Ronald Cohen (MBA 1969) Ronald Cohen (MBA 1969) In an opinion piece in the Financial Times, “Crisis Offers a Chance to Rewrite Accounting to Include Impact,” Sir Ronald Cohen (MBA 1969) writes that the global pandemic is creating a new... View Details
  • 01 Jun 2020
  • News

Effective Communication in the Age of Zoom

now we're learning more about a deeper level of talking and communicating, which is around connecting. And that's in the realm of something personal, where a leader signals that you matter to me, not just your work.” Dan Morrell: The COVID-19 View Details
Keywords: Zoom
  • 24 Mar 2020
  • Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

We are in the greatest crisis of our lifetimes—even worse than 9/11 and the 2008-09 financial meltdown that triggered the Great Recession. This crisis is directly affecting every person, even those who don’t recognize it yet. Now is a time for leaders, particularly... View Details
Keywords: by Bill George; Health
  • August 2020 (Revised December 2020)
  • Case

General Dennis L. Via: People First, Mission Always

By: Boris Groysberg, Susan Seligson, Katherine Connolly Baden and Robin Abrahams
Dennis L. Via, was a retired four-star U.S. Army general and one of the world’s foremost experts on logistics, crisis management, supply chains, and maintaining a state of readiness at all times. As he reflected back on his career and leadership experience during the... View Details
Keywords: Leadership; Crisis Management; Planning; Health Pandemics; United States
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  • 30 Jul 2020
  • News

Entrepreneurship and Investing During the Global Crisis

  • April 1, 2020
  • Article

Coronavirus Is Putting Corporate Social Responsibility to the Test

By: Mark R. Kramer
A great many large companies talk about their values, or about how much they care for their employees and other stakeholders. The coronavirus crisis is the time for them to make good on that commitment. The author offers some things that corporations can do to help... View Details
Keywords: Health Pandemics; Corporate Social Responsibility and Impact
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  • 22 Oct 2020
  • News

A Q+A with Dash Camp Founder Tabitha Salomon (MBA 2014)

  • July 28, 2020
  • Article

Economic Vulnerability of Households with Essential Workers

By: Grace McCormack, Christopher Avery, Ariella Kahn-Lang Spitzer and Amitabh Chandra
The label of “essential worker” reflects society’s needs but does not mean that society has compensated those workers for additional risks incurred on the job during the current pandemic. When an essential worker contracts severe acute respiratory syndrome coronavirus... View Details
Keywords: Essential Workers; Health Pandemics; Household; Financial Condition; United States
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  • 01 Jun 2020
  • What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

ablokhin SUMMING UP Is the Amazon Organization Losing Its Ability to Learn? There was little sympathy for Amazon’s loss of online retail market share at the outset of the current global pandemic among respondents to this month’s column.... View Details
Keywords: by James Heskett; Retail
  • July 2020
  • Article

Reframing Value in a Crisis

By: Frank V. Cespedes and David Hoffeld
Reframing is the process of moving buyers from their current perspective(s) to one that motivates a different response. The current crisis makes this capability more important than ever. View Details
Keywords: Sales; Customers; Perspective; Value; Change; Health Pandemics
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  • September 2020
  • Supplement

Comviva: Exploring New Frontiers (B)

By: Dante Roscini, Mahima Rao-Kachroo and Shreya Ramachandran
After articulating its ambitious growth plans, mobile services provider Mahindra Comviva, active in over 90 countries, is thinking about how to titrate and re-plan its growth strategy given the coronavirus pandemic. Its India headquarters considers its people costs,... View Details
Keywords: Health Pandemics; Growth and Development Strategy; Adaptation; India
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  • 01 Sep 2020
  • News

Who'll Stop the Rain?

  • Web

Latin America - Global Activities 2020

unrest in Chile, and then the pandemic hit, so we had to pause. “ For us, this is a really different way of engaging. The reason we do this kind of work is because we are deeply invested in making people's lives better, and Fondo has... View Details
  • 09 Mar 2021
  • News

A For-Profit Business That Makes Education Accessible

GAP See more from the online-only March Alumni Bulletin Impact section’s exploration of how business and school leaders are addressing inequities in education. BRIDGING THE GAP Since the start of the pandemic in early 2020, Alison has... View Details
Keywords: April White
  • January 2021
  • Article

Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis

By: Karen Huang, Regan Bernhard, Netta Barak-Corren, Max Bazerman and Joshua D. Greene
The COVID-19 crisis has forced healthcare professionals to make tragic decisions concerning which patients to save. Furthermore, the COVID-19 crisis has foregrounded the influence of self-serving bias in debates on how to allocate scarce resources. A utilitarian... View Details
Keywords: Self-serving Bias; Procedural Justice; Bioethics; COVID-19; Fairness; Health Pandemics; Resource Allocation; Decision Making
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  • 2020
  • Other Unpublished Work

An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis

By: Christopher Handscomb, Deepak Mahadevan, Lars Schor, Marcus Sieberer, Euvin Naidoo and Suraj Srinivasan
Companies with agile practices embedded in their operating models have managed the impact of the COVID-19 crisis better than their peers. Here’s what helped them cope. View Details
Keywords: Operating Model; Agile Practices; Health Pandemics; Business Model; Crisis Management
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  • 01 Jun 2020
  • News

Vital Signs

and CEO of Natalist, a direct-to-consumer fertility company. We talked with Tecco about how the pandemic has impacted the health care startup and venture capital ecosystem. What ideas and companies have seen an increase in funding during... View Details
Keywords: Jen Mele; COVID-19; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Sep 2020
  • News

Wide Angle

Illustration by David Plunkert Illustration by David Plunkert Edited by Dan Morrell What can historical economic recoveries teach us about our current crisis? One of the things that makes the pandemic so tricky is that there is no... View Details