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Show Results For
- All HBS Web
(1,382)
- People (1)
- News (321)
- Research (965)
- Events (6)
- Multimedia (2)
- Faculty Publications (285)
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
the Public Education Leadership Project (PELP), a joint project of HBS and Harvard Graduate School of Education. He is also founder and CEO of the District Management Council, an organization that works with school districts to improve... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
- 19 Nov 2012
- Research & Ideas
LEED-ing by Example
this strategy actually worked, up until now. “LEED [adoption] is not just something to pay attention to when there's a bid to rebuild city hall.” In a new paper, Public Procurement and the Private Supply of Green Buildings, authors... View Details
- 01 Mar 2005
- News
Answering the Call
associate John Klug (MBA ’72). Recalls Sasser, “The idea was to view process analysis — a concept we taught in Production and Operations Management — in a setting that didn’t involve steel mills, printed circuit boards, or sorting... View Details
- 07 Apr 2015
- First Look
First Look: April 7
commissions hurt sales. If managers must retain a cap, they should set it as high as possible to avoid reducing reps' incentives. Although overly complicated compensation systems have their downsides, research has found that a system... View Details
Keywords: Sean Silverthorne
- 21 Apr 2009
- First Look
First Look: April 21, 2009
lifetime value (CLV) has emerged as an important metric to manage and grow customers. Marketing scholars have written many books and articles on this topic. However, most of this research has focused on tactical marketing decisions. While... View Details
Keywords: Martha Lagace
- 24 Jul 2018
- News
How Amy Hood Won Back Wall Street and Helped Reboot Microsoft
Hood needed to correct missteps made on Ballmer’s watch. First up: the $9.5 billion Nokia deal. Less than a year after closing, it was foundering and had missed Hood’s initial forecast for sales and savings. “Once the forecast failed to pan out, Amy was extremely... View Details
- 18 Aug 2014
- News
Closing the Education Gap
who is founder and managing partner at Aragon Global Management (AGM), a Chicago-based hedge fund that focuses on global equities. “There is a much higher return on investment in early childhood. It’s more... View Details
Keywords: Jill Radsken
- 01 Jun 2025
- News
For the Records
Kelleher in Gold Rush Vinyl’s listening room In the first days of 2025, when Caren Kelleher (MBA 2010) went from owning one small business to two, she entered an alternating reality. Mondays, Wednesdays, and Fridays, she’s still the founder and CEO of Gold Rush Vinyl;... View Details
- 23 Jan 2006
- Research & Ideas
Financial Reporting Goes Global
then all the regulators, auditors, analysts, management teams, etc. know that they have a single set of standards to understand and implement. This allows all of those entities to focus resources on making that single set of standards... View Details
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
available during organizational development, and the conditions of its acquisition that all work together to create a powerful influence on management behavior and organizational culture." It is therefore imperative, Grossman argues, that... View Details
Keywords: by James E. Aisner
- 18 Sep 2007
- First Look
First Look: September 18, 2007
several challenges, including securing funding for the organization. NatuRi had captured the attention of at least four potential investors willing to offer an investment. Its managers were challenged to... View Details
Keywords: Martha Lagace
- Web
Institutions, Macroeconomics, and the Global Economy - Course Catalog
HBS Course Catalog Institutions, Macroeconomics, and the Global Economy Course Number 1180 Professor Vincent Pons Spring; Q3Q4; 3.0 credits 27 Sessions Exam Course Overview This is a course about exploiting the opportunities created by the emergence of a global economy... View Details
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
customers willingly pay higher prices. The relevant readers are general managers responsible for a P&L, marketing and sales managers responsible for making product and selling decisions (including... View Details
- 05 Apr 2016
- First Look
April 5, 2016
occupations, the creative act has received limited attention as an economic behavior and has historically proven difficult to study. This paper studies the incentive effects of competition on individuals' creative production. Using a... View Details
Keywords: Sean Silverthlorne
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
"When thinking about which customers to pay attention to, the wisest choice is to cast the net broadly. They are all important." According to these authors, everyone is a customer of someone else. There are internal customers... View Details
Keywords: by Robert Simons
- 14 Jan 2014
- First Look
First Look: January 14
help-friendly organization has to be actively nurtured, however, because helpfulness among colleagues does not arise automatically: competition, pride, or distrust may get in the way. The trickiness of this management challenge-to... View Details
Keywords: Sean Silverthorne
- 12 Mar 2006
- Research & Ideas
Global Poverty Needs a Global Answer
fulfillment of community needs. (Of course, Friedman's formulation leaves the manager with two problems: the sum of consumer desires does not necessarily equal community need, and many—perhaps most—governments to not define or fulfill... View Details
Keywords: by Cynthia Churchwell
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
Slaughter, managing director and head of North American real estate investment banking for Morgan Stanley. Some refer to the post-crash era as a paradigm shift for commercial real estate. Others call it a sea change. Whatever the choice... View Details
- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
to leave, all in about one hour." More than thirty years later, Professor David Upton makes Benihana the very first case he teaches in his Technology and Operations Management course (POM's successor). Explains Upton, "After... View Details
Keywords: by Garry Emmons