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- All HBS Web
(1,758)
- People (2)
- News (302)
- Research (1,236)
- Events (1)
- Multimedia (5)
- Faculty Publications (710)
- February 2002 (Revised March 2002)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Competitive Advantage; Price; Customer Relationship Management; Marketing; Customer Value and Value Chain; Financial Services Industry; Banking Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.)
- 02 Sep 2019
- What Do You Think?
Are Overlooked Forces Shielding the US from Severe Economic Downturns?
dependable distribution with internet-enabled inventory control extending all the way into consumer households and businesses. The result is that inventory value in relation to sales in the United States has fallen by more than 50 percent... View Details
- 03 Oct 2011
- Research & Ideas
Transforming Manufacturing Waste into Profit
leather to jet engine lubricant. “You need to ask what are your resources, and how can we organize to maximize the value we create?” But Lee's research extends the concept into industrial processes, using an analytical model to show that... View Details
- 04 Oct 2021
- Blog Post
Tapping into “Nontraditional” Private Equity and Venture Capital Talent at HBS
After a year and half as a Process Engineer at Exxon Mobil in Texas, followed by a year and a half working in supply chain optimization at Pinnacle Foods in New Jersey, Sheil faced a choice – begin her MBA... View Details
- February 1997
- Case
Archer Daniels Midland: Direction and Strategy
By: Ray A. Goldberg and Thomas N. Urban Jr
Sets out the strategy and competitive competencies of one of the leading grain trade and processing companies in the world. An overview of the company's innovations in corn and oilseed by-products is provided. The strategy of the firm is to add by-products to corn,... View Details
Keywords: Innovation and Invention; Strategic Planning; Business Strategy; Value Creation; Food and Beverage Industry; Food and Beverage Industry
Goldberg, Ray A., and Thomas N. Urban Jr. "Archer Daniels Midland: Direction and Strategy." Harvard Business School Case 597-039, February 1997.
- 21 Jul 2015
- First Look
First Look: July 21, 2015
company's efforts on its entire value chain from its raw materials sourcing to the lifestyle of its end consumers. The plan especially centered on wood, which represented 60% of IKEA Group's total... View Details
Keywords: Sean Silverthorne
- 24 Mar 2015
- First Look
First Look: March 24
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2575912 Cases & Course Materials Harvard Business School Case 515-011 Muñoz Group: Sustaining Global Vertical Integration Through Innovation Muñoz Group, which supplied supermarket View Details
Keywords: Sean Silverthorne
- Web
Kresge Way | About
ideas with peers, scholars, and business practitioners from across the globe. Before Kresge, food service was located at Cowie Hall, a temporary structure built by the US Navy and sold to the School after World War II. Kresge was a... View Details
- 01 Jun 2017
- News
Streamlining the Supermarket
order-fulfillment process at Amazon, which acquired the company for $775 million in 2012. Aguerrevere, who had founded a small-format grocery store chain in his native Venezuela, discussed the talk with Max Pedró (MBA 2002), his close... View Details
Keywords: Francis Storrs
- 05 Mar 2020
- News
Green Light
stacks of the white foam growing racks—she lays out the challenge. Climate change and its progenies, drought and flooding, are threatening traditional agricultural systems. And even when those systems work, they still rely on carbon-intensive shipping supply View Details
- January 2004 (Revised March 2005)
- Case
Valuation Ratios in the Restaurant Industry
By: Paul M. Healy and Krishna G. Palepu
Examines factors underlying differences in valuation multiples (price-earnings and price-to-book) across four firms in the restaurant industry. View Details
Healy, Paul M., and Krishna G. Palepu. "Valuation Ratios in the Restaurant Industry." Harvard Business School Case 104-066, January 2004. (Revised March 2005.)
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
promulgated by academic economists in the 1970s, is behind the idea that corporate managers should make shareholder value their primary concern and that boards should ensure they do. The theory regards shareholders as owners of the... View Details
Keywords: Re: Multiple Faculty
- 01 Sep 2015
- News
Ink
final revenues, with a formula to disburse the ultimate profits. In this way, the partners were able to focus first on the total value chain and, only after that, on the division of profits,” writes... View Details
- 14 Feb 2012
- First Look
First Look: February 14
innovation. Download the paper: http://www.hbs.edu/research/pdf/11-099.pdf Cases & Course MaterialsDoug Rauch: Solving the American Food Paradox José B. Alvarez and Ryan JohnsonHarvard Business School Case 512-022 Doug Rauch, the... View Details
Keywords: Carmen Nobel
- June 2011 (Revised May 2012)
- Case
Nestlé SA: Nutrition, Health and Wellness Strategy
By: Rebecca M. Henderson and Ryan Johnson
In 1997 Nestlé committed to a strategic vision of becoming the leading nutrition, health and wellness (NHW) company in the world. Over the next 13 years, the NHW strategy guided strategic decisions and choices at Nestlé including merger and acquisition choices,... View Details
Keywords: Nutrition; Health; Growth and Development Strategy; Decision Choices and Conditions; Goals and Objectives; Value Creation; Food and Beverage Industry
Henderson, Rebecca M., and Ryan Johnson. "Nestlé SA: Nutrition, Health and Wellness Strategy." Harvard Business School Case 311-119, June 2011. (Revised May 2012.)
- January 2022
- Supplement
Kornit Digital: The Amazon Warrants (C)
By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher
As of 12/31/21, Amazon held $22 billion of equity and warrants in related companies. In fact, it often requests a free grant of warrants when it enters into a new commercial agreement with a supplier. Over the past 20 years, Amazon has gotten warrants almost 20... View Details
Keywords: Valuation; Value Creation; Consumer Behavior; Negotiation; Distribution; Ownership; Partners and Partnerships; Business Strategy; Equity; Food and Beverage Industry; Food and Beverage Industry; United States
Esty, Benjamin C., E. Scott Mayfield, and Daniel Fisher. "Kornit Digital: The Amazon Warrants (C)." Harvard Business School Supplement 222-045, January 2022.
- February 1989 (Revised October 1994)
- Case
Asahi Breweries Ltd.
Focuses on competitive repositioning, organizational renewal, and personal leadership. Describes how Asahi Breweries was faced with a major capacity expansion decision after succeeding in increasing market share dramatically in the traditionally stable Japanese beer... View Details
Keywords: Competitive Strategy; Expansion; Leadership; Organizational Structure; Product Launch; Management Teams; Business or Company Management; Marketing Strategy; Supply Chain Management; Mission and Purpose; Food and Beverage Industry; Japan
Salter, Malcolm S. "Asahi Breweries Ltd." Harvard Business School Case 389-114, February 1989. (Revised October 1994.)
- 14 Feb 2017
- Blog Post
Why I Love My Job: Leticia Tavares On Marriott's Management Acceleration Program
Annual Atlanta Community Food Bank Big Dish, as a restaurant manager, as a housekeeper, as a server, and have spent time learning Marriott’s sales processes in our Southeast sales office. My next role will be in Human Resources at the... View Details
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
and CEO Dan Schulman was especially vocal: “This decision reflects PayPal’s deepest values and our strong belief that every person has the right to be treated equally, and with dignity and respect,” he wrote in a statement. As the outcry... View Details
- 01 Mar 2010
- News
Alumni Books
capture a few moments of enjoyment will be key to recovering from the current economic downturn. Building Competitiveness in Africa’s Agriculture: A Guide to Value Chain Concepts and Applications by C.... View Details