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    Robert J. Dolan

    Robert J. Dolan is the Baker Foundation Professor at Harvard Business School. He received his Ph.D. from the University of Rochester and began his academic career in 1976 as a faculty member at the Graduate School of Business of the University of Chicago. He joined... View Details

    • September 2017 (Revised September 2023)
    • Case

    Chase Sapphire: Creating a Millennial Cult Brand

    By: Shelle Santana, Jill Avery and Christine Snively
    The launch of the Chase Sapphire Reserve credit card was enthusiastically received by millennial consumers, a cohort that had previously eluded JPMorgan Chase and its competitors. With the one-year anniversary of the launch approaching, managers are focused on... View Details
    Keywords: Brand ＆ Product Management; Product Strategy; New Product Development; Credit Card; Customer Acquisition; CRM; Millennials; Marketing; Marketing Strategy; Brands and Branding; Credit Cards; Product Development; Product Launch; Customer Relationship Management; Consumer Behavior; Demographics; Financial Services Industry; Financial Services Industry; Financial Services Industry; United States; North America
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      How to Make Climate Risk Good Business

      The risk profiles of many real estate markets are rapidly increasing globally. Insurers and mortgage brokers are taking note and adjusting their offering based on widely available climate data and predictive analytics. John Macomber suggests that consumers and... View Details
      • 2010
      • Working Paper

      Reversing the Null: Regulation, Deregulation, and the Power of Ideas

      By: David Moss
      It has been said that deregulation was an important source of the recent financial crisis. It may be more accurate, however, to say that a deregulatory mindset was an important source of the crisis—a mindset that, to a very significant extent, grew out of profound... View Details
      Keywords: Financial Crisis; Financial Markets; Governing Rules, Regulations, and Reforms; Government and Politics; Failure; Business and Government Relations; Financial Services Industry; United States
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        Clayton S. Rose

        Clayton Rose is Baker Foundation Professor of Management Practice and teaches the course Accountability in the Advanced Management Program. His case writing is focused on the how leaders consider the... View Details

        Keywords: financial services
        • December 2011
        • Article

        Deposit Insurance and Subsidized Recapitalizations

        By: Lucy White and Alan Morrison
        The 2007–2009 financial crisis saw a vast expansion in deposit insurance guarantees around the world and yet our understanding of the design and consequences of deposit insurance schemes is in its infancy. We provide a new rationale for the provision of deposit... View Details
        Keywords: Financial Crisis; Banks and Banking; Insurance; Taxation; Business and Government Relations; Banking Industry
        Related
        • April 1993 (Revised December 1994)
        • Case

        American Express TRS Charge-Card Receivables

        By: Andre F. Perold and Kuljot Singh
        American Express (TRS) Co. is considering a proposal to securitize a portion of their consumer charge-card receivables portfolio. In the past, they have relied exclusively on a captive finance subsidiary, Credco, to perform this function. The proposed securitization... View Details
        Keywords: Credit Cards; Restructuring; Borrowing and Debt; Financial Management; Financial Strategy; Debt Securities; Travel Industry
        Related
        • Article

        What Professional Service Firms Must Do to Thrive

        By: Ashish Nanda and Das Narayandas
        When the going gets tough, professional service firms (PSFs) often get desperate and chase all kinds of business just to keep the lights on. Consultancies, financial services firms, VC/PE firms, and the like offer services and sign up clients they should never have... View Details
        Keywords: Professional Service Firms; Client Mix; Strategic Positioning; Organizations; Performance Effectiveness; Decision Making; Framework
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          Lauren H. Cohen

          Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

          Keywords: financial services; financial services; financial services; financial services; financial services; financial services
          • Research Summary

          Health Care Management

          Samuel S. Chun is studying pricing schemes for various health care services. He focuses on two aspects of the health care delivery problem. First, how do physicians respond to financial incentives and what are the characteristics of a pricing scheme which incents... View Details
          • November 2003 (Revised March 2004)
          • Case

          Marv Tseu at Active Reasoning

          By: William A. Sahlman and Christina Darwall
          Describes a set of decisions confronting the management team of an early-stage software company. The company has made considerable progress in developing its software but will need additional capital to move forward. Unfortunately, conditions in the capital market are... View Details
          Keywords: Applications and Software; Financing and Loans; Capital; Business Startups; Information Technology Industry
          Related
          • 08 Apr 2015
          • News

          Online Lenders Offer a Faster Lifeline for Small Businesses

          • 19 Jun 2018
          • News

          The Other Diversity Dividend

          • 17 Oct 2007
          • Research & Ideas

          Why Global Brands Work

          bureaucracy in which regional managers exaggerate the need for local adaptations to defend their turf; and a deteriorating market share, financial performance, and stock price. Fords worldwide should have a... View Details
          Keywords: by John A. Quelch; Auto
          • 2025
          • Working Paper

          Is Love Blind? AI-Powered Trading with Emotional Dividends

          By: De-Rong Kong and Daniel Rabetti
          We leverage the non-fungible tokens (NFTs) setting to assess the valuation of emotional dividends (LOVE), a long-standing empirical challenge in private-value markets such as art, antiques, and collectibles. Having created and validated our proxy, we use deep learning... View Details
          Keywords: NFTs; Non-fungible Tokens; AI and Machine Learning; Valuation; Financial Markets
          Related
          • 16 Mar 2009
          • Research & Ideas

          When the Internet Runs Out of IP Addresses

          roadblocks are delaying its widespread implementation, probably for many years. So what happens when the last IPv4 address is assigned? Harvard Business School professor Benjamin G. Edelman proposes a solution: Create a market for holders... View Details
          Keywords: by Sean Silverthorne; Telecommunications
          • 30 Apr 2019
          • First Look

          New Research and Ideas, April 30, 2019

          Psychology and Financial Fragility By: Gennaioli, Nicola, and Andrei Shleifer Abstract—The collapse of Lehman Brothers in September 2008 caught markets and regulators by surprise. Although the government... View Details
          Keywords: Dina Gerdeman
          • October 1990 (Revised March 1998)
          • Case

          De Beers Consolidated Mines Ltd. (A)

          Describes the problems facing De Beers at the start of 1983. De Beers had, since its formation in 1888, exercised a large measure of control over the world supply of diamonds. In 1983, the company itself mined over 40% of the world's natural diamonds and, through... View Details
          Keywords: Industry Structures; Crisis Management; Business Strategy; Mining; Mining Industry
          Related
          • September 2011
          • Article

          Global Capitalism at Risk: What Are You Doing About It?

          By: Joseph L. Bower, Herman B. Leonard and Lynn S. Paine
          Market capitalism, a system that has proven to be a remarkable engine of wealth creation, is poised for a breakdown. That sounds dire, and it is. Increasing income inequality, migration, weaknesses in the global financial system, environmental degradation, and... View Details
          Keywords: Disruption; Economic Systems; Globalization; Corporate Governance; Markets; Risk and Uncertainty
          Related
          • 15 Aug 2014
          • News

          Getting a handle on inversion