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Show Results For
- All HBS Web
(6,462)
- People (3)
- News (1,226)
- Research (4,165)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,897)
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- 01 Apr 2000
- News
A Place in the Sun
everyone's relaxed, fun-loving inner self could flourish. That formula brought the organization unrivaled success. But times got tough in the 1990s. Club Med's original customer base was aging and its libidinous image grew passé. The... View Details
Keywords: Julia Hanna and Garry Emmons
- 01 Sep 2015
- News
The Business of Love
hours to “like” the prospect; if both opt-in, the couple is connected. There’s no browsing or searching for matches with Coffee Meets Bagel, an important differentiator for CEO Arum Kang, who describes her customer as a busy, professional... View Details
Keywords: April White
- 01 Oct 2002
- News
Class Notes Extra
interviewing and tracking subscribers and customers on behalf of clients in publishing and other industries. He lives in Murfreesboro, Tennessee, with his wife and three children. Since his college days at the University of Massachusetts,... View Details
- 01 Jun 2018
- News
The Evolution of Modern Pricing Models
necessarily beneficial for e-commerce vendors. What led you to make that argument? TT: Amazon has been a leader in the idea of reducing friction in shopping. One click, you’ve bought your books. So other companies also wanted to reduce the effort for View Details
- 01 Jun 2016
- News
Up by the Roots
brought its own challenges. Ginseng is a notoriously labor-intensive crop: Plants can take four to five years to mature, all of the seeds are picked by hand, and most of the harvesting is manual. All machinery is customized from other... View Details
Keywords: Francis Storrs
- 24 Apr 2014
- News
Creating a mathematical method to understand consumer behavior in a digital world
Sunil Gupta, Edward W. Carter Professor of Business Administration, focuses on understanding customers and how they make decisions in a digital world. Gupta has tackled one of the most vexing questions in studies of consumer behavior:... View Details
- 01 Dec 2022
- News
Ink: Comfort in Discomfort
making sure that it focused on markets and mission. The [now-former] CEO of Starbucks recently responded to a question about whether the company was trying to offer customers a convenient, quick cup of coffee or build a space for... View Details
- 01 Jun 2016
- News
Faculty Q&A: That’s Classic
death of a loved one. Our customers love us. That’s not going to last forever, so what’s the next thing we’re going to do? As opposed to: They love us, oops, now they don’t; uh-oh, what should we do? So cherishing and being proactive... View Details
Keywords: Julia Hanna
- 01 Jun 2009
- News
Alumni Books
market-segmentation scheme for reconfiguring your offerings to reduce costs while delivering new value to customers; lessening innovation risks with strategic experiments and alliances with customers; and appealing to increasingly value-conscious View Details
- 01 Jun 2004
- News
The Sky’s the Limit
about their intentions to start Seattle Avionics. Hamilton approached them on the spot and talked his way into becoming a partner. “It’s worked out beautifully,” says Hamilton. “It’s fun to work with other entrepreneurs to build something. I spend a lot of time on the... View Details
- 01 Jun 2017
- News
Supercharged
electrify. The average bus travels only 135 miles a day along a predictable route, making range anxiety (the fear of being stranded in the middle of nowhere with a dead battery) a nonissue. There’s no need to invest in charging networks before there are enough View Details
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
prices have been going up." Fung ran through a list of positives: Hong Kong won't be governed under Chinese law but will retain its common law system; its status as a separate customs and immigrations territory will continue; and the Hong... View Details
Keywords: Alejandro Reyes
- 01 Mar 2017
- News
Alumni and Faculty Books for March 2017
symptoms of projectitis and how to defeat it; what digitized processes are and the role they play in performance improvement; how to identify key metrics and develop a balanced measurement scorecard; how to sense deep customer and... View Details
- 01 Mar 2023
- News
March 2023 Alumni and Faculty Books
Leading Diversity for Competitive Advantage provides the evidence-based strategic models, methods, tools, and templates that top leaders require to create equity and inclusion, and drive sustainable diversity for competitive advantage in talent and View Details
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
- 08 Dec 2014
- News
Creating career paths for underserved young adults in Atlanta
says Stubblefield, who was named Woman of the Year 2014 by the Atlanta Business League. Stubblefield said her work at Year Up Atlanta, which began in 2013, uses all aspects of her past work experience in marketing, diversity, entrepreneurship, and View Details
- 25 Aug 2022
- News
Vision: To Go-Go
For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming... View Details
- 01 Jun 2022
- News
Vision: Into the Breach
perform automated scans of its clients’ systems for the duration of their policies, finding and plugging security holes as they appear. With approximately 14,000 customers and 2,000 more signing up each month, the company performs roughly... View Details
Keywords: Alexander Gelfand
- 01 Dec 2018
- News
Hard Choices
much in the employer’s interest to also be there for them. I ask you, does it maximize profit to treat customers well by selling them products that represent good value for the money, or is it best to charge them as much as you can while... View Details
Keywords: Seth Klarman (MBA 1982)
- 01 Dec 1998
- News
Managing the Business of Life
afforded Middlebrooks precious peace of mind at work, knowing her children were in a safe, loving, and familiar environment. In addition, she credits husband William, who owns a customer service and training firm, with sharing equally in... View Details