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  • 19 Jan 2011
  • First Look

First Look: Jan. 18

associated with excellence in certain product categories. Venezuelan chocolate maker Chocolates El Rey does little international business because consumers associate premium chocolate more with Belgium or Switzerland than with Venezuela.... View Details
Keywords: Sean Silverthorne
  • 30 Sep 2014
  • First Look

First Look: September 30

business and financial challenges at the 171-year old UK travel services company. The company has lost almost £600 million in the last three quarters, has seen its stock price fall from 230 pence to a low of 8.8 pence in the past two... View Details
Keywords: Sean Silverthorne
  • 24 Mar 2002
  • Research & Ideas

Are Assets Only for America’s Wealthy?

customer services and to streamline distribution channels and innovate financial services, says Tufano, the cost of creating IDAs would decrease dramatically. View Details
Keywords: by Carla Tishler
  • 12 Nov 2013
  • First Look

First Look: November 12

GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection and law firms' traditional... View Details
Keywords: Sean Silverthorne
  • 27 Aug 2007
  • Op-Ed

Mattel: Getting a Toy Recall Right

problem themselves rather than clog customer service desks at Mattel's retail outlets, which would strain Mattel's dealer relations and cost the company extra dollars in processing fees. Mattel's recall Web... View Details
Keywords: by John Quelch; Consumer Products
  • 10 Jan 2011
  • Research & Ideas

Is Groupon Good for Retailers?

retailers gain experience with discount vouchers, these matters may become routine. But for now, there's ample room for error, creating important risks for retailers that fall short of applicable consumer protections. Q: How does the View Details
Keywords: by Carmen Nobel; Advertising; Technology
  • November 1999 (Revised February 2000)
  • Case

Granny's Goodies, Inc.

By: Das Narayandas and Katherine B. Korman
The young entrepreneurs of Granny's Goodies, Inc., a corporate gift package specialist, face the challenge of finding ways to create consistent revenue streams and reduce sales costs. Outside of a few long-term contracts, the two founders have had to work very hard for... View Details
Keywords: Budgets and Budgeting; Customer Relationship Management; Entrepreneurship; Cost Management; Marketing Strategy; Product Design; Problems and Challenges; Sales; Segmentation; Service Industry
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  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

Services (revised) Authors:Robert S. Huckman, Bradley R. Staats, and David M. Upton Abstract Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production volume of, or the... View Details
Keywords: Martha Lagace
  • December 2018
  • Case

First Utility Ltd.

By: John R. Wells and Benjamin Weinstock
At the end of 2017 First Utility Ltd. was the largest of the middle-tier domestic energy suppliers in the United Kingdom, serving 808,000 of the country’s 27 million households with electricity and gas. In Q1 2017 First Utility captured 3% market share. The company had... View Details
Keywords: Rapid Growth Stage; Power/Energy; Energy Efficiency Standards; Energy; Competition; Diversification; Acquisition; Expansion; Growth Management; Energy Industry; United Kingdom
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  • February 2011
  • Case

oDesk: Changing How the World Works

By: Boris Groysberg, David A. Thomas and Jennifer M. Tydlaska
It is 2010, and Gary Swart, CEO of oDesk, is contemplating the next steps for his organization. Founded in 2004 in California, oDesk operates an online marketplace which matches Employers with Contractors. oDesk provides fact-based information on Contractors, including... View Details
Keywords: Recruitment; Leadership; Growth and Development Strategy; Digital Platforms; Marketplace Matching; Corporate Strategy; Internet and the Web; Consulting Industry
Related

    Digital Ubiquity: How Connections, Sensors, and Data Are Revolutionizing Business

    When Google bought Nest, a maker of digital thermostats, for $3.2 billion just a few months ago, it was a clear indication that digital transformation and connection are spreading across even the most traditional industrial segments and creating a staggering array... View Details

    • September–October 2018
    • Article

    Online MAP Enforcement: Evidence from a Quasi-Experiment

    By: Ayelet Israeli
    This paper investigates a manufacturer’s ability to influence compliance rates among its authorized online retailers by exploiting changes in the Minimum Advertised Price (MAP) policy and in dealer agreements. MAP is a pricing policy widely used by manufacturers to... View Details
    Keywords: Pricing Policies; Pricing; Channel Management; Legal Aspects Of Business; Retail; Price; Policy; Governance Compliance; Distribution Channels; Management; Retail Industry
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    • September 2021 (Revised March 2024)
    • Case

    Bühler: Mobilizing Industry around a Common Purpose

    By: Ranjay Gulati, Franz Wohlgezogen and Malini Sen
    Bühler Group, a Swiss multinational processing technology provider, started by selling machines for processing grains and later transitioned into selling food processing solutions. A family-owned business in the fifth generation, Bühler’s high-end milling, grinding,... View Details
    Keywords: Family Business; Customer Focus and Relationships; Machinery and Machining; Corporate Social Responsibility and Impact; Mission and Purpose; Innovation Leadership; Switzerland
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    • 10 Dec 2013
    • Working Paper Summaries

    Information and Incentives in Online Affiliate Marketing

    Keywords: by Benjamin G. Edelman & Wesley Brandi; Publishing; Technology
    • 12 Jun 2012
    • First Look

    First Look: June 12

      PublicationsPricing to Create Shared Value Authors:Marco Bertini and John T. Gourville Publication:Harvard Business Review 90, no. 6 (June 2012) Abstract Many companies are in competition with their customers to extract as much value as... View Details
    Keywords: Sean Silverthorne
    • 17 Sep 2013
    • First Look

    First Look: September 17

    Government Inspections: Evidence from Restaurant Hygiene Inspections and Online Reviews By: Kang, Jun Seok, Polina Kuznetsova, Yejin Choi, and Michael Luca Abstract—Restaurant hygiene inspections are often cited as a success story of public disclosure. Hygiene grades... View Details
    Keywords: Sean Silverthorne
    • 05 Jul 2006
    • Working Paper Summaries

    Time-Driven Activity-Based Costing

    Keywords: by Robert S. Kaplan & Steven R. Anderson; Financial Services
    • March 2021 (Revised July 2021)
    • Case

    Resident

    By: Jeffrey F. Rayport and Thomas O. Jones
    Launched in 2016, Resident was a leading player in the direct-to-consumer bed-in-a-box mattress market, where it was one of at least 175 venture-backed companies competing in the space. By late 2020, it had realized over $500 million in revenue, profitability in the... View Details
    Keywords: Digital Marketing; Business Growth and Maturation; Operations; Entrepreneurship; Competitive Strategy; Initial Public Offering; Decisions; Marketing Strategy; Cash Flow; Demand and Consumers
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    • Person Page

    Non-academic Talks and Lectures

    Non-academic Talks and Lectures

    1. Harvard Business School Entrepreneurship Conference, March 3, 2005
      Panelist on International... View Details

      Social Strategies That Work

      Over a billion people use social platforms on the Internet, making them the most frequently visited category of sites. Some platforms, such as eHarmony, MeetUp, and Twitter, allow us to connect to strangers. eHarmony alone is estimated to account for one in six new... View Details