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- Faculty Publications (238)
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- All HBS Web (1,200)
- Faculty Publications (238)
- 14 May 2020
- Research & Ideas
What Leaders Can Do to Fight the COVID Fog
included virtual onboarding, sales-pipeline restructuring, performance management, M&A acquisition, managing layoffs and furloughs, rethinking the customer experience, and creating financial projections with an unprecedented number of... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 20 Sep 2016
- First Look
September 20, 2016
https://cb.hbsp.harvard.edu/cbmp/product/916033-PDF-ENG Harvard Business School Case 517-017 Singapore Airlines: Premium Goes Multi-Brand Singapore Airlines had long been considered the gold standard for its innovative customer service.... View Details
Keywords: Sean Silverthorne
- 09 May 2018
- Research & Ideas
A Simple Way for Restaurant Inspectors to Improve Food Safety
that may bias our decisions, and we should proactively change the system so that we naturally make better decisions.” Related Reading: Regulators Ease Up on Companies Generating Political Benefits Food Safety Economics: The Cost of a Sick... View Details
- 01 Dec 1997
- News
Banking on HBS
Bank after a distinguished career as a Wall Street investment banker. "I wanted a program that would stimulate their thinking and make them aware of different approaches to problem solving and implementation of alternative courses of action." View Details
Keywords: Garry Emmons
- 26 Feb 2018
- Research & Ideas
The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels
says. "It requires a whole new way of designing things. It's all worth thinking about." Related Reading: How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers Airbnb Hosts Discriminate... View Details
- 04 Apr 2017
- First Look
First Look at New Research, April 4
investors provide a little funding and limited governance to an increased number of startups that they are more likely to abandon, but where initial experiments significantly inform beliefs about the future potential of the venture. This adaptation and View Details
Keywords: Sean Silverthorne
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction... View Details
Keywords: Carmen Nobel
- 01 Mar 2016
- News
Alumni and Faculty Books for March 2016
success, a story that has seen revenues multiply, share prices jump many times, and customer satisfaction become an industry benchmark. The Happiness Equation: Want Nothing + Do Anything = Have Everything by Neil Pasricha (MBA 2007) (G.P.... View Details
- 12 Apr 2023
- News
Step Change
congressional committees and the general power structure in Washington," Harmon says. "Enan's ability to relate to people and explain opportunities in Egypt to members of Congress who hadn't spent much—if any—time there, was exactly what... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 15 Jan 2013
- First Look
First Look: January 15
& Kapoor, 2010; Iansiti & Levien, 2004; von Hippel, 1988). Ecosystems generally encompass numerous corporations, individuals, and communities that might be individually autonomous but related through their connection with an... View Details
Keywords: Sean Silverthorne
- 17 May 2016
- First Look
May 17, 2016
details of his theories regarding economic development and international financial interactions, as well as his indebtedness to earlier Renaissance traditions. The book also uncovers new material relating to Serra’s life and provides... View Details
Keywords: Sean Silverthorne
- 01 Dec 2014
- News
Alumni and Faculty Books for December 2014
Herlihy (MBA 1981) (Gerard A. Herlihy) A satire about another out-of-control commodity and stock market boom. Blowing Smoke: Essays on Energy and Climate by Rud Istvan (MBA 1974) (Strategic Book Publishing and Rights Co.) From the foreword: “Istvan . . . tackles a... View Details
- 03 Feb 2003
- What Do You Think?
Can Business Schools Teach the Craft of Getting Things Done?
do, by precept and practice, is to show several paths, including those related to values, ethics, and judgment." Others, more hopeful, suggested a number of ways in which matters of implementation could be approached in a more formal... View Details
Keywords: by James Heskett
- 21 Jun 2004
- Research & Ideas
Music Downloads: Pirates—or Customers?
downloading? And how effective has that strategy been? For example, is it a good thing to sue potential customers? A: Suing potential customers is not exactly a standard entry in the book of good CRM. More importantly, the RIAA's legal... View Details
- 05 Feb 2001
- Research & Ideas
The Ten Deadly Mistakes of Wanna-Dots
industry competitors in the physical world. (That way you will always have someone to whom you can feel superior.) Dismiss on-line competitors as ephemeral fads. And don't even consider whether companies from unrelated industries could steal across the borders and... View Details
Keywords: by Rosabeth Moss Kanter
- 01 Jun 2020
- News
Post-Office
getting done or sharing information related to work, one model has been to codify everything. I’ll give you the example of GitLab. They have something called the “one handbook" policy. What that means is that they write down everything so... View Details
- 16 Feb 2016
- First Look
February 16, 2016
a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to procure the customized bundle required to develop, produce, and implement relevant, resonant promotional campaigns. Increasing... View Details
Keywords: Sean Silverthorne
- 22 Dec 2009
- First Look
First Look: Dec. 22
http://cb.hbsp.harvard.edu/cb/product/810071-PDF-ENG Memo from Counsel: Antitrust Law and Customer Allocation Lynn S. Paine and Lara AdamsonsHarvard Business School Note 310-048 When do antitrust laws come into play in a bidding... View Details
Keywords: Martha Lagace
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
of big data. Rather than relying on artistic vision, Peck wanted the company to use the mining of big data obtained from Google Analytics and the company’s own sales and customer databases to select the next season’s assortment. Peck was... View Details
Keywords: Carmen Nobel
- 09 Feb 2016
- First Look
February 9, 2016
entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related markets as well as institutional... View Details
Keywords: Sean Silverthorne