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Show Results For
- All HBS Web
(1,871)
- People (2)
- News (554)
- Research (1,029)
- Events (4)
- Multimedia (13)
- Faculty Publications (323)
- 26 Apr 2011
- News
Do You See What I See?
already offers customized learning experiences to members of the Boston medical community. And a new student field study by Clive Chang (HBS ’11), Inessa Lurye (HKS/HBS ’13), and Mary Winn New (HBS ’11)... View Details
- 04 Nov 2019
- News
A Home for Startups
age groups, because they all want to come and collaborate. Younger people can learn from the experiences of the older people and vice versa. “I think one thing that I took away from my business school View Details
Keywords: work space
- Web
Teaching Support for HBS Faculty | Baker Library
Teaching Support for HBS Faculty We work with faculty to enhance the student learning experience in the classroom and help students with course assignments and independent projects. Baker Library works with faculty who are designing or... View Details
- 10 Aug 2022
- News
Skydeck Live: Stage Not Age
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes This is Dan Morrell, host of Skydeck. Susan Wilner Golden (PMD 59, 1990) had a very frustrating experience caring for her aging mother. With her background as a graduate of... View Details
- 08 Mar 2016
- First Look
March 8, 2016
choices. Evaluating a natural experiment in which different results were shown to users who performed similar searches, they find that Google's prominent placement of its Flight Search service increased the clicks on paid advertising... View Details
Keywords: Sean Silverthorne
- 01 Mar 2010
- News
Money Matters
Indian stock market was booming, and investors had grown accustomed to outsized returns. Then the bottom fell out. The financial crisis spawned in the United States reverberated around the globe during the summer and fall of 2008, and iTrust’s fledgling View Details
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver bullets. The IRS had to... View Details
- 09 Apr 2018
- Blog Post
Is Business School Right for You?
was able to leverage my narrative and visual storytelling skills and my desire to tell stories that change people’s perspectives and lives. As a result, I’ve spent my career immersed in developing brand narratives that resonate, visual imagery that moves, and... View Details
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
cases he studied, the Royal Bank of Canada, ABP "was exactly the wrong thing to do." The Royal Bank launched the experiment of charging its customers for separate services. As the bank quickly... View Details
Keywords: by Martha Lagace
- 05 Mar 2021
- Blog Post
Intensive Bootcamp Kicked my Entrepreneurship Goals Into Gear
wanted to create going into Bootcamp. Our advisors, however, really pushed us to dive deep into customer discovery, surveys and experiments to truly understand the problem we were trying to solve. In talking... View Details
- 30 Aug 2004
- Research & Ideas
Mapping Your Board’s Effectiveness
internal processes. Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution. Keeping The Board Strategically Involved Take the View Details
Keywords: by Robert S. Kaplan
- Web
Online Digital Marketing Strategy Course | HBS Online
owned media Test your knowledge of content strategy fundamentals Apply methods for effectively utilizing earned media Draw on your experience to discuss the nature of online relationships between influencers, consumers, and brands 5-6 hrs... View Details
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
In most companies, no one knows and understands your customers and their changing needs better than the marketing department. Certainly that knowledge should be routinely presented and understood by the chief executive and board of... View Details
Keywords: by Sean Silverthorne
- 04 May 2020
- Research & Ideas
Predictions, Prophets, and Restarting Your Business
awareness of cybersecurity issues. Combined with the ability to block ads, the growing costs of acquiring customers online, the experience of “Zoombombing,” and controls on consumer data by EU regulators and... View Details
Keywords: by Frank V. Cespedes
Christina Melas-Kyriazi
Christina joined Bain Capital Ventures in 2021, where she focuses on early-stage investments in fintech and commerce. Christina was previously Head of Product for Consumer Foundations at Affirm, where she led a team of product managers to enable a delightful,... View Details
Shirish Nimgaonkar
Shirish is the co-founder of an AI enabled predictive automation software company. and a Natural Language Processing company focused on enhancing customer experience through AI. In the past, he has been a... View Details
- Profile
Rob Casper
As a Marine captain with experience in the Middle East, East Asia, and Afghanistan, Rob Casper has learned to learn from mistakes. “When I went into the Philippines, I had what I thought was a brilliant plan for teaching patrol skills to... View Details
- 10 Jun 2021
- Blog Post
Managing Sustainable Advantage with Key ESG Cofounders, Anne-Marie Schoonbeek and Heleen van Poecke
to build a business where they could: Help their customers unlock value while improving their impact on society Put their Finance, Consulting and SaaS experience to good use. Conversations with HBS alumni at... View Details
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
season and what it will take to win over anxious customers. Here's what they said. Jill J. Avery: Mind the details and focus on customer service Persistent unemployment plagues many families, and people are saving more and spending less... View Details
- 17 Jun 2002
- Research & Ideas
A Litmus Test for Entrepreneurs
years of experience at the likes of Procter & Gamble and Johnson & Johnson, decided to set himself up as Spain's first pizza magnate and founded TelePizza. He believed that customers in Spain—and,... View Details
Keywords: by Walter Kuemmerle