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  • April 2022
  • Case

Mastercard: Creating a World Beyond Cash

By: Sunil Gupta, Linda A. Hill, Julia Kelley and Emily Tedards
In late 2021, Mastercard CEO Michael Miebach and Chairman and former CEO Ajaypal “Ajay” Banga considered how Mastercard could best position itself for continued success in the years to come. Since Mastercard’s initial public offering in 2006, the company had grown and... View Details
Keywords: Technological Innovation; Leadership; Leading Change; Organizational Culture; Business Strategy; Change; Change Management; Money; Cash; Credit; Financial Institutions; Banks and Banking; Central Banking; Financial Instruments; Credit Cards; Financial Markets; Globalization; Innovation and Invention; Innovation and Management; Innovation Strategy; Leadership Style; Competitive Advantage; Corporate Strategy; Diversification; Information Technology; Banking Industry; Financial Services Industry; North and Central America; United States; New York (state, US)
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  • 05 Jun 2018
  • First Look

New Research and Ideas, June 5, 2018

traditional question of how the inflow of foreign workers affects native employment and earnings to explore effects on innovation and productivity, wage inequality across skill groups, the behavior of multinational firms, firm-level... View Details
Keywords: Dina Gerdeman
  • 22 May 2008
  • Working Paper Summaries

Testing Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24

Keywords: by Dennis Campbell, Srikant M. Datar, Susan L. Kulp & V.G. Narayanan; Food & Beverage
  • Web

The Idea of Instant Photography - Edwin H. Land & Polaroid | Harvard Business School

1965 41 By 1943, Edwin Land began to turn his thoughts to the post-war production efforts of Polaroid. The corporation had significantly expanded its research and engineering division for military activities and would need to focus on a... View Details
  • 04 Dec 2012
  • First Look

First Look: December 4

incentives to invest in the face of potential holdup problems and also with the proposition that exclusive arrangements lead firms to seek contingent control rights to avoid lock-in when environmental uncertainty is high. Private Equity and Long-Run Investment: The... View Details
Keywords: Carmen Nobel
  • 14 May 2013
  • First Look

First Look: May 14

But, surprisingly, athletic success impacts applications even among academically stronger students. 2006 Harvard Business Review The Performance Frontier: Innovating for a Sustainable Strategy By: Eccles, Robert G., and George Serafeim... View Details
Keywords: Sean Silverthorne
  • 13 Apr 2010
  • First Look

First Look: April 13

of leadership in political, economic, and symbolic institutions as a result of one of three types of leadership: good leadership, misguided leadership, and evil leadership. This innovative book outlines a framework of human behavior that... View Details
Keywords: Martha Lagace
  • September 2011
  • Article

Global Capitalism at Risk: What Are You Doing About It?

By: Joseph L. Bower, Herman B. Leonard and Lynn S. Paine
Market capitalism, a system that has proven to be a remarkable engine of wealth creation, is poised for a breakdown. That sounds dire, and it is. Increasing income inequality, migration, weaknesses in the global financial system, environmental degradation, and... View Details
Keywords: Disruption; Economic Systems; Globalization; Corporate Governance; Markets; Risk and Uncertainty
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  • December 2023 (Revised August 2024)
  • Case

Monsters in the Machine? Tackling the Challenge of Responsible AI

By: Paul M. Healy and Debora L. Spar
In November of 2022, the small tech company OpenAI released ChatGPT, an artificial intelligence chatbot which quickly captured the public’s imagination—becoming the world’s fastest-growing consumer application within months of its release. Though observers from across... View Details
Keywords: Technological Innovation; AI and Machine Learning; Ethics; Governing Rules, Regulations, and Reforms; Technology Adoption; Corporate Social Responsibility and Impact; Technology Industry; United States; European Union; China
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    John C. Mulliken

    Strategy consultant, former CTO & CPO, public & private company board member, retail & climatetech entrepreneur, early stage investor.  Father of two, husband, sailor, hiker, and aspirational road biker.

    John is a senior lecturer in the... View Details
    • April 2019 (Revised April 2021)
    • Case

    Wayfair

    By: Jeffrey F. Rayport, Susie L. Ma and Matthew G. Preble
    In 2016 Niraj Shah and Steve Conine, founders of online home goods retailer Wayfair, are faced with a decision about how to improve user experience on their e-commerce sites. A key driver of consumer interest and conversion to purchase in the home category is visual... View Details
    Keywords: Visual Assets; Corporate Entrepreneurship; Decision Making; Business or Company Management; Growth Management; Innovation and Invention; Operations; Strategy; Technology; Retail Industry; Service Industry; United States; Massachusetts
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    • 11 Dec 2018
    • First Look

    New Research and Ideas, December 11, 2018

    the business models of traditional incumbents and those of potential innovative MSP entrants. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55341 Oral History and Writing the Business History of Emerging Markets... View Details
    Keywords: Dina Gerdeman
    • 06 Mar 2018
    • First Look

    First Look at Research and Ideas, March 6, 2018

    their businesses to shareholders through stock buybacks and dividends rather than invest for the long term, undermining job growth and putting the country’s economic future at risk, often pointing to the high ratio of shareholder payouts to net income. These claims are... View Details
    Keywords: Sean Silverthorne
    • 24 Sep 2013
    • First Look

    First Look: September 24

    helps explain why the owner of a proprietary platform such as Microsoft has chosen to contribute to the development of Linux. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=45560 August 2013 Journal of Applied Corporate... View Details
    Keywords: Sean Silverthorne
    • Web

    Negotiation Course Online | HBS Online

    This course is part of the Entrepreneurship & Innovation and Leadership & Management track. Introduction to Negotiation Mastery LIMITED TIME ONLY Extra learning at no extra cost. Enroll now and unlock a GenAI Bonus Bundle featuring... View Details
    • Web

    Credential of Leadership, Impact, and Management in Business | HBS Online

    and data to address customer needs and fulfill your organization’s purpose. Highlights Linda Hill, Wallace Brett Donham Professor of Business Administration, Harvard Business School Introduction to Leading in the Digital World Show Hide Details Modules Leading View Details
    • Web

    Marketing Awards & Honors - Faculty & Research

    Julian De Freitas : Recipient of a 2021 Exceptional Reviewer Award from the Journal of Vision . Ayelet Israeli : Received the 2021 Apgar Award for Innovation in Teaching in recognition of outstanding work in the transition to online and... View Details
    • January 2024 (Revised February 2024)
    • Case

    OpenAI: Idealism Meets Capitalism

    By: Shikhar Ghosh and Shweta Bagai
    In November 2023, the board of OpenAI, one of the most successful companies in the history of technology, decided to fire Sam Altman, its charismatic and influential CEO. Their decision shocked the corporate world and had people wondering why OpenAI had designed a... View Details
    Keywords: AI; AI and Machine Learning; Governing and Advisory Boards; Ethics; Strategy; Technological Innovation; Leadership
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    • 01 Jun 2023
    • News

    From Big Pharma to Startup

    Hunter Goble (MBA 2022) did not enroll in Harvard Business School with dreams of becoming an entrepreneur. After earning his MBA, Goble intended to return to Eli Lilly to continue to work building brands and launching products. He envisioned himself leading a big,... View Details
    Keywords: April White
    • 11 Aug 2003
    • Research & Ideas

    Why Budgeting Kills Your Company

    opposite has occurred; Hope cites this as evidence that the further out toward the customer-facing nodes of an organization you push the profit responsibility, the more cost-conscious and innovative the employee behavior you get. Indeed,... View Details
    Keywords: by Loren Gary