customer relationship management - Publications - Faculty & Research

19 Oct 2020
News

Why Learning to Label Your Feelings Makes You a Better Leader

18 Jan 2008
News

conference room at DART's Cambridge office. After several years in consulting and a few years launching start-ups, Williams spent eight years at Genzyme, managing its rare disease portfolio, leaving in 2006 to take on a number of smaller... View Details

Keywords: Morrell, Daniel; biomedicine; biopharmaceutical company; Ambulatory Health Care Services; Health, Social Assistance

01 Sep 2004
News

Charles Stoddard (MBA 1969)

any other bank in Grand Rapids. It was a niche bank with only one office and no tellers; instead, it had client service officers who would call customers by their name. The other unique thing about Grand Bank was corporate tithing. Ten... View Details

Keywords: Finance

08 Sep 2022
News

Two Methods for Democratizing Power

01 Sep 2022
News

Selling with Service

13 Apr 2021
News

Find the Right Words to Inspire Your Team

04 Dec 2020
News

Compassionate Leadership Is Necessary — but Not Sufficient

01 Oct 1997
News

Terence P. Stewart

For more than twenty years, Terry Stewart's work has placed him at the middle of some of the world's most contentious border disputes - the trade and legal battles that erupt when countries engage in practices such as dumping or restricting access to their internal... View Details

Keywords: Garry Emmons

01 Dec 1996
News

An Entrepreneurial Journey

ventures they began, from the 1950s through the 1970s. Of those, take one area for closer inspection in search of the HBS imprint - broadcast and cable television. In the mid-1950s, Thomas S. Murphy (MBA '49) found himself managing an... View Details

01 Jan 2002
News

Orin C. Smith (MBA '67)

President & Chief Executive Officer Starbucks Coffee Company Return to Alumni Achievement Awards main page Earlier Education University of Washington, 1965 B.A., Finance, Economics, Accounting, and Statistics Other Jobs Touche Ross & Co., 1969-77, 1980-85 State of... View Details

01 Feb 1998
News

Running Up the Score

of big money in the world of sports seems to have aggravated public disenchantment with many aspects of the professional game, from high ticket prices to athletes' personal behavior. That does not bode well long term for an industry that must attract and maintain View Details

Keywords: Garry Emmons

12 May 2022
News

Onboarding

same time, you’ll have a nominating committee that really tries to look at what skills, experiences do we need on the board and try to kind of oversee and manage the board’s evolution over time by identifying the right kinds of candidates... View Details

05 Aug 2016
News

Accelerating Change on Medicine’s Final Frontier

Photography by Susan Young “If you’re a brain geek, this is the best time in history to be alive,” says Jordan Amadio (MD/MBA 2010), founder and managing partner of NeuroLaunch, the world’s first neuroscience startup accelerator. “We’re... View Details

Keywords: Robert S. Benchley

01 Dec 2002
News

What You Know Depends on Where You Go

HBS associate professor Robert Kennedy and LARC executive director Gustavo Herrero interview customers of BancoSol at a market in La Paz. The bank specializes in microloans and has the second-largest number of View Details

20 Dec 2022
News

Singing to the Corn

tell you that corn's symbiotic relationship with humans stretches back 10,000 years, originating in Mesoamerica and migrating north about 1,000 years ago with its human caretakers. The bond is practical, based on sustenance, but also... View Details

19 Jul 2023
News

20 Questions to Ask When Your Team’s Vibe Is Off

01 Mar 2010
News

The Meaning of Ramadi

Campbell (MBA '07) Courtesy Donovan Campbell One day in April 2007, my phone started ringing during a customer analytics class at HBS. I kept hitting silence, but the phone kept ringing. Thirteen calls and one very annoyed professor... View Details

Keywords: Donovan Campbell; National Security and International Affairs; Government

01 Sep 2008
News

Mara Aspinall

1,500-person division is a leader in the emerging field of personalized medicine, which treats cancer and other diseases with customized therapies that take into account the patient’s specific genetic traits. With HBS professor Richard... View Details

Keywords: Deborah Blagg; Ambulatory Health Care Services; Health, Social Assistance

17 Feb 2015
News

The First Five Years: Justin Pasquariello (MBA 2010)

specifically, the marketing insight that customers care much more about product benefits than they do about product attributes, is very relevant as we talk about what we do and what we are learning. This insight also informs my strategic... View Details

Keywords: Health, Social Assistance

Publications