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- All HBS Web
(2,479)
- People (10)
- News (737)
- Research (1,229)
- Events (12)
- Multimedia (30)
- Faculty Publications (739)
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- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
To compete with truly 'sticky' customer service, you're going to need to get creative . . ." Jim Coyle suggests that this may involve putting in place effective service recovery programs that "fix problems when they are brought... View Details
Keywords: by James Heskett
- 02 Jun 2008
- Research & Ideas
Spending on Happiness
next? A: We are now actively looking to work with more companies that are willing to be creative with how they encourage their employees to spend their bonuses, and companies that are willing to be creative... View Details
Keywords: by Sarah Jane Gilbert
- 31 Jan 2017
- First Look
First Look at New Research: January 31, 2017
products to have adverse events reports. These data may inform proposals for review of high-risk devices. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52136 in press Organizational Behavior and Human Decision Processes View Details
Keywords: Carmen Nobel
- 27 Aug 2014
- Lessons from the Classroom
Learning From Japan’s Remarkable Disaster Recovery
future," says Bunsho Kure (HBS MBA '14), now at Mitsui & Co. "By coming up with creative business models to solve those problems, Tohoku and the people in the region can become a leader for other regions or countries."... View Details
- 03 Mar 2003
- Research & Ideas
The Ingredients of a Deal Disaster
theme parks—was to ensure a steady flow of creative software for its global hardware businesses. Senior MCA management agreed to the acquisition, expecting the new, cash-rich Japanese parent to provide capital for acquiring more record... View Details
- 06 May 2015
- Research & Ideas
A Flood of Picassos Threatens to Water Down the Art Market
Khaire is a good barometer for such estimations, having deeply researched how value and markets are constructed around creative industries and products. In studying the modern Indian art market, for example, which was just starting to... View Details
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
has to know the answer to four basic questions. Your setting for this span is determined by the kind of behavior you want to see. To ensure compliance with detailed directives, hold managers to narrow measures. To encourage creative... View Details
Keywords: by Robert Simons
- June 1995
- Teaching Note
Ben & Jerry's Homemade Ice Cream Inc.: Keeping the Mission(s) Alive TN
By: Richard E. Walton
Teaching Note for (9-392-025). View Details
- 16 Nov 2009
- Research & Ideas
The Times Captures History of American Business
individuals. It is the journeys those people have made, and a brief glimpse of those journeys, that this book affords. Excerpt From Epilogue Of the Story Of American Business: From The Pages Of The New York Times Nancy F. Koehn, editor In 1942, the economist Joseph... View Details
- 13 Jan 2009
- First Look
First Look: January 13, 2009
Nanda Publication:Journal of Financial Economics (forthcoming) Abstract We examine entrepreneurship and creative destruction following U.S. banking deregulations using Census Bureau data. U.S. banking reforms brought about exceptional... View Details
Keywords: Martha Lagace
- 03 Feb 2011
- What Do You Think?
Are We Going “Back to the Future” In Researching Management?
towards empowering employees to be creative and make decisions," which she believes will continue. Penny Cortez thinks that we should see more research on why "bad leadership seems to be more common than good " Illysa would... View Details
Keywords: Re: James L. Heskett
- 11 Jun 2019
- Book
These Aren't Beach Books, but Managers Should Read Them Anyway
says Tarun Khanna, is that startups must create their own trust. Fintech, Small Business, & the American Dream Karen Mills describes how technology is opening up new capital for entrepreneurs. Creative Construction: The DNA of... View Details
Keywords: by Sean Silverthorne
- 2011
- Article
Strategic Change and the Jazz Mindset: Exploring Practices That Enhance Dynamic Capabilities for Organizational Improvisation
By: Ethan S. Bernstein and Frank J. Barrett
How can leaders adopt a mindset that maximizes learning, remains responsive to short-term emergent opportunities, and simultaneously strengthens longer-term dynamic capabilities of the organization? This chapter explores the organizational decisions and practices... View Details
Keywords: Dynamic Capabilities; Strategic Change; Jazz; Jazz Mindset; Improvisation; Innovation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Innovation Leadership; Knowledge Use and Leverage; Leading Change; Leadership Style; Leadership; Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizations; Creativity; Strategy; Auto Industry; Banking Industry; Bicycle Industry; Computer Industry; Consulting Industry; Consumer Products Industry; Education Industry; Electronics Industry; Entertainment and Recreation Industry; Financial Services Industry; Food and Beverage Industry; Health Industry; Information Technology Industry; Manufacturing Industry; Music Industry; Pharmaceutical Industry; Retail Industry; Semiconductor Industry; Service Industry; Technology Industry; United States; Japan; Taiwan; Europe; Asia
Bernstein, Ethan S., and Frank J. Barrett. "Strategic Change and the Jazz Mindset: Exploring Practices That Enhance Dynamic Capabilities for Organizational Improvisation." Research in Organizational Change and Development 19 (2011): 55–90.
- 2008
- Working Paper
The Internalization of Advertising Services: An Inter-Industry Analysis
By: Sharon Horsky, Steven C. Michael and Alvin J. Silk
The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study investigates the extent of such outsourcing and examines inter-industry variation in the use of... View Details
Keywords: Advertising; Cost; Analytics and Data Science; Management Analysis, Tools, and Techniques; Service Operations; Creativity; Perception; Vertical Integration; Information Technology; Advertising Industry; United States
Horsky, Sharon, Steven C. Michael, and Alvin J. Silk. "The Internalization of Advertising Services: An Inter-Industry Analysis." Harvard Business School Working Paper, No. 09-007, July 2008.
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
maximize how much people learn from each other; we want to maximize transparency,” adds Lazer. “I don’t want there to be zero communication, but I do think that transparency and communication do have downsides, especially for certain kinds of problems; problems where... View Details
Keywords: by Roberta Holland
- 17 Nov 2008
- Research & Ideas
Decoding the Artful Sidestep
question. One of the positive results that come from our inability to detect the shifting of a conversation is that we can move seamlessly from one topic to another semantically similar topic. In my experience, some of the most interesting and View Details
Keywords: by Martha Lagace
- 16 Oct 2007
- First Look
First Look: October 16, 2007
idea is formally evaluated as the basis of a commercial venture. Users also tend to engage in collective creative activity prior to firm formation—often within the social context provided by user communities—that results in the... View Details
Keywords: Sean Silverthorne
- 09 Aug 2006
- Research & Ideas
Career Advancement Without Experience
stretches a worker in a new direction. Framing and bluffing. "This is one of the most creative attributes for obtaining stretchwork," O'Mahony notes. "People who are good at presenting their prior experience in a way that... View Details
- 02 Aug 2004
- What Do You Think?
For Greater Transparency, Is Section 404 an Effective Response?
rather than creative manipulation." He suggests that this should be of special value to long-term shareholders. These responses suggest a wide variety of views, with most coming down on the side of modest returns on investment, at... View Details
Keywords: by James Heskett
- 07 Apr 2014
- Research & Ideas
Negotiation and All That Jazz
parties creatively search for mutual gain, and hardball, where each party ruthlessly presses its own advantage. "Win-win has much to say for it," Wheeler says. "But it's not appropriate in every case. If the other person refuses to... View Details
Keywords: by Michael Blanding