Filter Results:
(2,108)
Show Results For
- All HBS Web
(2,108)
- People (3)
- News (381)
- Research (1,349)
- Events (3)
- Multimedia (4)
- Faculty Publications (600)
Show Results For
- All HBS Web
(2,108)
- People (3)
- News (381)
- Research (1,349)
- Events (3)
- Multimedia (4)
- Faculty Publications (600)
- 29 Mar 2016
- First Look
March 29, 2016
the incumbent attracts service (price) sensitive customers in markets where it has supplied relatively high (low) levels of service quality in the past. Furthermore, we show that it is the high-quality... View Details
Keywords: Sean Silverthorne
- Fast Answer
Challenges and Opportunities in the Restaurant Industry
sectors including restaurants and food retail. Relevant topics covered include: -consumer trends in dining out -restaurant and food service segments including: full service restaurants, quick... View Details
- 21 Jan 2014
- First Look
First Look: January 21
with a low level of disclosure. Second, competition ensures that services with a high level of disclosure subsidize consumers. Third, firms maximize profits at the extensive rather than the intensive margin,... View Details
Keywords: Sean Silverthorne
- 01 Jun 2017
- News
Streamlining the Supermarket
order-fulfillment process at Amazon, which acquired the company for $775 million in 2012. Aguerrevere, who had founded a small-format grocery store chain in his native Venezuela, discussed the talk with Max Pedró (MBA 2002), his close... View Details
Keywords: Francis Storrs
- 01 Jun 2012
- News
Inspiration Is Not Enough
According to venture capitalist Jeffrey Harris (MBA 1981), there are entrepreneurs, and then there are transformative entrepreneurs. The former group includes Richard Branson, who has created many great products and services but not one... View Details
- 01 Jun 2011
- News
Walking the TalkTalk
challenges.” She embraced a formidable task in 2010 when, with years of experience at supermarket chains Sainsbury’s and Tesco but none in telecom, she became CEO of TalkTalk, which supplies telephone and broadband View Details
- Profile
Evelyne White
fine-tune the model before tackling the more competitive cities that the traveler-oriented services are blanketing. Testing a few big markets periodically will help confirm whether the return is greater by sticking to small and medium in... View Details
- October 2000 (Revised March 2001)
- Case
Firestone/Ford Tire Controversy, The (A)
By: V.G. Narayanan and Roger Orosman Nieves
Examines the high-profile Firestone/Ford product recall/investigation that took place in the summer of 2000. Focuses on the management of supplier relationships and incentives. View Details
Keywords: Knowledge Sharing; Supply Chain Management; Motivation and Incentives; Crisis Management; Corporate Accountability; Product; Service Operations; Auto Industry
Narayanan, V.G., and Roger Orosman Nieves. "Firestone/Ford Tire Controversy, The (A)." Harvard Business School Case 101-034, October 2000. (Revised March 2001.)
- Web
Cissy Chen Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services... View Details
- Web
Harvard Business School Archives | Baker Library
Harvard University, is responsible for acquiring, preserving, and making available the records of HBS that have permanent legal, fiscal, and/or historical value. These include school publications, paper files, photographs, oral histories, video, film, and digital... View Details
- 03 Aug 2015
- Research & Ideas
Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders
of like Lowes opening a store inside Home Depot. But since Amazon makes its profits from product sales to consumers, while Alibaba makes money from service and advertising fees from merchants, both could... View Details
- Web
Vaughn Bryant Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services... View Details
- Web
Kiernan Schmitt Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services... View Details
- 24 Jul 2018
- Op-Ed
4 Ways Managers Can Exercise Their 'Agency' to Change the World
harness the power of business to address some of society’s most significant problems, not as a separate part of employees’ lives—businessperson by day, volunteer by night—but as an integrated whole, working in a profitable company that... View Details
Keywords: by George Serafeim
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
sales or gross margin could turn a profitable store base into one that is best left to wither. “Online retailers have appropriated the strengths of category killers, and can offer wider assortments than any store, have driven prices to... View Details
- June 1977 (Revised September 1992)
- Case
Sorenson Research Co. (Abridged)
Presents the issues facing a high volume, high margin (but lightweight) medical products business. The company is trying to improve its inventory control to reduce inventory investment and improve service. The present multi-site inventory system is described and major... View Details
Keywords: Business Earnings; Investment; Volume; Service Delivery; Supply Chain; Performance Improvement; Medical Devices and Supplies Industry
Wheelwright, Steven C. "Sorenson Research Co. (Abridged)." Harvard Business School Case 677-257, June 1977. (Revised September 1992.)
Otto D. Donnell
When Donnell took over the presidency of Ohio Oil in 1927, the company had over $104 million in assets with $7 million in net profits. Donnell began a program of expansion in 1930, purchasing various oil companies and service stations. By... View Details
Keywords: Utilities & Energy
- 01 Dec 2007
- News
Where Are the Innovators in Health Care?
brilliant, effective innovators have forced sluggish U.S. industries to become more productive. Sam Walton’s exquisitely detailed supply chain management, coupled with his daring decision to locate Wal-Marts in rural areas, kick-started... View Details
Ivan J. Houston
Houston was instrumental in streamlining Golden State’s operations and enabling it to profitably expand. He moved the company into the group insurance field securing business from organizations such as Ford, General Motors, and AT&T.... View Details
Keywords: Finance
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
Sasser, and Joe Wheeler, The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (Boston: Harvard Business Press, 2008). View Details
Keywords: by James Heskett