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  • All HBS Web  (2,147)
    • People  (7)
    • News  (610)
    • Research  (1,149)
    • Events  (1)
    • Multimedia  (4)
  • Faculty Publications  (539)
← Page 51 of 2,147 Results →
  • 15 Apr 2019
  • Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell.  Shell is a doctoral student at Harvard Business School, and Buell is the UPS Foundation Associate Professor of... View Details
Keywords: by Katherine Vizcardo and Danielle Kost; Service
  • 23 Jul 2012
  • Research & Ideas

Book Excerpt: ‘Talk, Inc.’

people at more than one hundred organizations.) Before long, we discovered that something greater was afoot than what our original research design had allowed for. The field known as "communication," which had long been a discrete... View Details
Keywords: Re: Boris Groysberg
  • December 7, 2022
  • Article

Why Decentralized Crypto Platforms Are Weathering the Crash

By: Shai Bernstein and Scott Duke Kominers
In the past year, crypto markets dropped from $2.9 trillion in value to around $800 billion. In the wake of the collapse, crypto lenders and exchanges have been accused of fraud and other wrongdoing. What went wrong? One factor is competition. In theory, competition... View Details
Keywords: Crypto Economy; Cryptocurrency; Financial Complexity; Financial Crisis; Decentralization; Decentralized Markets; Decentralized Autonomous Organizations; Finance; Market Design; Financial Services Industry
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Bernstein, Shai, and Scott Duke Kominers. "Why Decentralized Crypto Platforms Are Weathering the Crash." Harvard Business Review Digital Articles (December 7, 2022).
  • August 2015
  • Article

Pricing and Efficiency in the Market for IP Addresses

By: Benjamin Edelman and Michael Schwarz
We consider market rules for transferring IP addresses, numeric identifiers required by all computers connected to the Internet. Transfers usefully move resources from lowest- to highest-valuation networks, but transfers tend to cause socially costly growth in the... View Details
Keywords: Externalities; Intermediaries; Market Design; Internet; Web Services Industry; Web Services Industry
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Edelman, Benjamin, and Michael Schwarz. "Pricing and Efficiency in the Market for IP Addresses." American Economic Journal: Microeconomics 7, no. 3 (August 2015): 1–23. (lead article.)
  • 24 May 2021
  • Op-Ed

Can Fabric Waste Become Fashion’s Resource?

COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details
Keywords: by Geoffrey Jones and Shelly Xu; Fashion
  • 01 Sep 2004
  • News

Alumni Board Wraps Up Year

proposed enhancing the range of services provided. The Clubs and Associations Committee, chaired by Roslyn Payne (MBA ’70), focused on defining club best practices, key challenges, and governance issues. Almost three-quarters of the 106... View Details
Keywords: Ted Fischer; Educational Support Services; Educational Support Services
  • October 2000 (Revised May 2001)
  • Case

Editora Abril S.A.

By: Michael Y. Yoshino and Perry Fagan
Brazil's media conglomerate Editora Abril S.A. is Latin America's largest publishing and printing company; it publishes books, and comic books, videos, maps, travel guides, music, and textbooks. It also owns Brazil's largest database marketing company, its... View Details
Keywords: Business Conglomerates; Investment; Growth and Development Strategy; Marketing Communications; Market Design; Media; Service Delivery; Private Ownership; Expansion; Web Sites; Service Industry; Service Industry; Brazil
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Yoshino, Michael Y., and Perry Fagan. "Editora Abril S.A." Harvard Business School Case 301-062, October 2000. (Revised May 2001.)
  • June 2008
  • Case

Brigham and Women's Hospital: Shapiro Cardiovascular Center

By: Michael E. Porter, Robert S. Huckman and Jeremy Lance Friese
Considers the situation facing Gary Gottlieb, president of Brigham and Women's Hospital (BWH), prior to the opening of BWH's integrated cardiovascular center. This case allows students to develop an appreciation of the strategic, financial, organizational, clinical,... View Details
Keywords: Health Care and Treatment; Health Disorders; Service Delivery; Organizational Design; Integration; Health Industry
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Porter, Michael E., Robert S. Huckman, and Jeremy Lance Friese. "Brigham and Women's Hospital: Shapiro Cardiovascular Center." Harvard Business School Case 608-175, June 2008.
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

were being carefully monitored and measured. Design and production problems should be worked out off-line, in a lab setting without customers, before the service delivery is tested in a live environment.... View Details
Keywords: by Stefan Thomke; Financial Services; Financial Services
  • 07 Sep 2021
  • News

Alumni Perspective: The Morning After 9/11

people.” Twenty years ago, Frances Frei was not the globally revered management guru she has become. This was before she helped transform the culture at HBS to close the performance gap between female and male students, resulting in higher satisfaction scores for both.... View Details
  • 01 Oct 2001
  • News

New Economy Notables: Scott D. Cook

Scott Cook Even as a kid, Scott Cook was interested in figuring out how computers could help ordinary people. In high school, he sketched a tablet-style computer that could read handwriting and calculate math problems. "Of course I had no idea how to build such a... View Details
Keywords: Young, Susan; Computer Systems Design and Related Services; Computer Systems Design and Related Services
  • 01 Sep 2016
  • News

Clay Christensen on Competing Against Luck

work on the road—there are salespeople, there are service people. They have to have access to data, they have to communicate. When I have that job to be done and I do not have a physical office to go to, what do I do? What can I hire to... View Details
  • 2012
  • Chapter

Structuring Consulting Firms

By: Tim Morris, Heidi K. Gardner and N. Anand
This chapter presents a model of the way in which consulting and other professional-service firms organize themselves and grow. We will argue that the fundamental structural-design challenge for consulting firms, like other professional firms, is to adapt appropriately... View Details
Keywords: Experience and Expertise; Management Practices and Processes; Demand and Consumers; Service Operations; Organizational Design; Organizational Structure; Projects; Groups and Teams; Service Industry; Service Industry
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Morris, Tim, Heidi K. Gardner, and N. Anand. "Structuring Consulting Firms." In The Oxford Handbook of Management Consulting, edited by Matthias Kipping and Timothy Clark. Oxford University Press, 2012.
  • 11 Jul 2012
  • Research & Ideas

The Future of Boards

MacIver, and Back to the Drawing Board: Designing Corporate Boards for a Complex World, with Colin B. Carter. (Read an excerpt from The Future of Boards.) Julia Hanna: You've been studying board dynamics since the 1980s. What is a trend... View Details
Keywords: by Julia Hanna
  • 01 Mar 2012
  • News

Making Finance Personal

inspire, formulate, and drive new and improved product design and development, even without specialized knowledge. With its consumer base, for example, Intuit went from conducting a single experiment with customers of TurboTax, its... View Details
Keywords: Garry Emmons; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services
  • 21 Mar 2019
  • News

Helping Veterans Build Careers

designated more than $28 million to high-performing, nonprofit grantee partners across the United States and the United Kingdom, helping to place more than 50,000 vets in high-quality jobs since 2009. “But veterans often struggle to... View Details
Keywords: Jill Radsken
  • 01 Sep 2013
  • News

Passion & Purpose

Thomas A. James “As an undergrad at Harvard, I majored in economics and minored in philosophy. There are a lot of connections between the two.” During 40 years as CEO of Raymond James Financial, James, a Baker Scholar, transformed the family firm into a global... View Details
Keywords: awards; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services
  • 04 Apr 2005
  • What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

military services begins in structuring leadership positions of 'executive officer' ... principal assistants to designated leaders having command responsibilities ... growth positions to enhance individuals'... View Details
Keywords: by James Heskett
  • 02 Dec 2019
  • News

The Billionaire Hedge Fund Manager With Quantum Ambitions

Keywords: Hedge funds; Computer Systems Design and Related Services; Computer Systems Design and Related Services
  • 09 Apr 2018
  • News

Tom Hulme on the Importance of Teaching Kids Creativity Rather than Coding

Keywords: Computer Systems Design and Related Services; Computer Systems Design and Related Services
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