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  • Web

Mid-US - Global

Living in metro Detroit and Flint, Hurd experienced firsthand the shortcomings of public transportation, sparking his passion for improving these systems with the belief that "bridging communities through effective transit solutions is... View Details
  • Web

Publications - Institute For Strategy And Competitiveness

“inpatient-only list” in January 2022. An additional 1,500 surgeries will be eliminated in the following year. The change... 01 Feb 2021 Health Care Measurements that Improve Patient Outcomes by Robert S. Kaplan, PhD, MS, Lara Jehi, MD,... View Details
  • April 2008
  • Case

Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton (2004)

By: H. Kent Bowen and Marcelo Pancotto
Dr. Bradford Shingleton has developed some of the highest quality eye surgery techniques in the industry. He involves his nurses and technicians in creating a surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with... View Details
Keywords: Health Care and Treatment; Independent Innovation and Invention; Service Operations; Performance Productivity; Practice; Problems and Challenges; Health Industry; Boston
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  • Web

Leadership - Faculty & Research

and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees perform better when they can try out new ideas and approaches within certain zones of privacy. Organizations allow them... View Details
  • 04 May 2021
  • Book

Best Buy: How Human Connection Saved a Failing Retailer

store.” Instead, the sales associates—nicknamed “blue shirts” after Best Buy’s trademark royal-blue collared shirts—brought the injured T. rex to a service counter and performed “surgery” on the toy as they surreptitiously traded it out... View Details
Keywords: by Michael Blanding; Retail
  • 2010
  • Working Paper

Evaluating the Effects of Large-Scale Health Interventions in Developing Countries: The Zambian Malaria Initiative

By: Nava Ashraf, Gunther Fink and David N. Weil
Since 2003, Zambia has been engaged in a large-scale, centrally coordinated national anti-malaria campaign which has become a model in sub-Saharan Africa. This paper aims at quantifying the individual and macro level benefits of this campaign, which involved mass... View Details
Keywords: Cost vs Benefits; Developing Countries and Economies; Health Care and Treatment; Health Disorders; Performance Evaluation; Programs; Health Industry; Zambia
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  • Web

What You Can Do to Create an Anti-Racist Organization - Recruiting

humble ourselves and recognize what we have to learn and understand that we will continue to make mistakes,” said Manso-Brown. Understand the Value “Diversity has been proven to improve organizational effectiveness, but it’s more than... View Details
  • Web

Levels of Government - Institute For Strategy And Competitiveness

Strategy Levels of Government Role of Different Levels of Government Economic performance is not ruled by borders. The competitiveness of neighboring locations is often closely linked, whether or not they share the same national, state,... View Details
  • Web

Klarman Hall | About

ideas into action at HBS, throughout Harvard University, and far beyond. With its 1,000-seat auditorium, soaring atrium, and spacious corridors, Klarman Hall combines the elements of a large-scale conference center, performance space, and... View Details
  • 23 Dec 2008
  • First Look

First Look: December 23, 2008

and improved margins necessary to meet the "Nestlé model." Purchase the case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=509001 Note on Human Behavior: Differences at Work Part 2: The... View Details
Keywords: Martha Lagace
  • 04 Jan 2017
  • What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

concluded that, “Bureaucracy in those examples was very effective.” Among the few suggestions for improving the functioning of bureaucracies was this from Guy: “If you want to have an efficient and effective bureaucracy, then you need to... View Details
Keywords: by James L. Heskett
  • Web

Human Behavior & Decision-Making - Faculty & Research

Brian Knutson and Uma R. Karmarkar Although linked, researchers have long distinguished appetitive from consummatory phases of reward processing. Recent improvements in the spatial and temporal resolution of neuroimaging techniques have... View Details
  • 05 Dec 2018
  • Research & Ideas

Why Managers Should Reveal Their Failures

not only believing the entrepreneur was deserving of success, but also feeling motivated to improve their own performance. How to share your faults The research puts more credence behind interpersonal emotion regulation—when one person... View Details
Keywords: by Dina Gerdeman
  • 13 Mar 2007
  • First Look

First Look: March 13, 2007

financial returns but are also deeply committed to improving the environment and making a difference in people's lives. Robert Salas, CEO, wants a management system that communicates and motivates Amanco's three high-level goals.... View Details
Keywords: Martha Lagace
  • 20 Dec 2022
  • Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

aligned with its strategic performance goals and its human and customer-centric values. Because managers at all levels are held accountable for implementing and maintaining this governance and learning system, it becomes embedded in the... View Details
Keywords: by Michael Beer
  • 1994
  • Article

Three-dimensional Finite Element Modeling of a Cervical Vertebra: An Investigation of Burst Fracture Mechanism

By: Kevin J. Bozic, J H Keyak, H B Skinner, H U Bueff and David Bradford
Finite element modeling was used to study the mechanical behavior of a cervical vertebra under axial compressive loading. A three-dimensional (3-D) finite element (FE) model of a mid-cervical vertebra using inhomogeneous material properties was generated from... View Details
Keywords: Performance Expectations; Strength and Weakness; Health; Mathematical Methods; Health Industry
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  • Web

Health Care - Faculty & Research

Bandiera and B. Kelsey Jack A substantial body of research investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to View Details
  • 18 Jan 2016
  • Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

replacing one toxic worker, which is almost double the figure a company gains from hiring a “superstar.” A superstar in the top 1 percent of performers adds $5,303 in increased performance to a company’s... View Details
Keywords: by Roberta Holland
  • 31 Aug 2010
  • First Look

First Look: August 31

related to diminished performance. Additionally, the interaction of team familiarity with interpersonal diversity is related to improved project performance in some cases. Our results highlight a need for... View Details
Keywords: Sean Silverthorne
  • 07 Jun 2023
  • Blog Post

My One Case: MBA Class of 2023 Looks Back

how well I did in school. The Peterson case made me realize that career success from a managerial perspective is less about individual contribution and performance and more about team-based collaboration. It made me think about questions... View Details