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- All HBS Web
(1,972)
- People (2)
- News (289)
- Research (1,173)
- Events (33)
- Multimedia (12)
- Faculty Publications (750)
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- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
should consider not only the churn probability of customers, but also how much they spend, the likelihood that they will respond to a retention offer, and the cost of the offer itself. Gupta's predictive model takes all these factors into account and also determines... View Details
- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
confronted, not avoided, (3) a climate of straight talk where truth can be spoken to power has to be encouraged, (4) leadership behaviors such as listening are essential, (5) behaviors designed to optimize the short-term that may... View Details
Keywords: by Jim Heskett
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
down?" However, this assumes that all else is held constant—that the same terms and conditions apply. In reality, these other factors, these terms and conditions, might have a dramatic effect on the optimal price. For instance, while... View Details
Keywords: by Manda Mahoney
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
can provide a powerful leverage for optimizing the competitive positioning of an organization, both from the private and the third sectors. While risk-management is not necessarily absent in this group, what these organizations sought was... View Details
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
solutions after every third round. THE GOLDILOCKS POINT Past research led them to expect the group with constant interaction to have the highest average quality in their solutions, but less variety and less success finding the optimal... View Details
Keywords: by Roberta Holland
- 16 Feb 2012
- Op-Ed
Nitin Nohria: Why US Competitiveness Matters
a more competitive workforce, and high-value-added jobs-steps that would restore optimism and confidence in the US economy. In times of anxiety, it's natural to begin pointing the finger of blame at others. That's what is happening right... View Details
Keywords: by Nitin Nohria
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
payroll hours in an industry full of uncertainties. "In an optimal world, a manager would know exactly how much workload would exist at a store in any given month. In reality, that's never clear—some customers require more time than... View Details
- 09 Oct 2018
- First Look
New Research and Ideas, October 9, 2018
research to understand when and for whom cash and non-cash rewards increase intrinsic motivation, organizational commitment, and optimal functioning in order to improve the design and implementation of existing reward programs.... View Details
Keywords: Dina Gerdeman
- 11 May 2010
- First Look
First Look: May 11
that pursuing both chemicals and fuels added even more complexity to a business that was already executing multiple development steps in parallel. The case looks at the various strategic and operational decisions facing Melo as he planned the company's View Details
Keywords: Martha Lagace
- 27 Sep 2011
- First Look
First Look: September 27
procurement and internal sourcing for the same input requires a consideration of complementarities across and constraints within modes of procurement. We create analytical foundations for making empirical predictions about when plural sourcing is likely to be View Details
Keywords: Sean Silverthorne
- 18 Sep 2013
- Research & Ideas
Unspoken Cues: Encouraging Morals Without Mandates
putting off those who find it liberating) is a tricky balance to achieve. Success therefore depends in part on constantly fine-tuning the mix between silence and signs to produce an optimal environment for given morals to endure. Q:... View Details
- 16 Oct 2012
- First Look
First Look: October 16
PublicationsEnterprise Analytics: Optimize Performance, Process, and Decisions Through Big Data Author:Thomas H. Davenport Publication:FT Press, 2012 Abstract This book, an edited collection of research papers from the International... View Details
Keywords: Sean Silverthorne
- 08 Nov 2011
- First Look
First Look: Nov. 8
gain equal to between 0.6% and 1.5% of aggregate annual consumption, and it captures more than 60% of the gain from reform to the dynamic optimal policy. The gains are due to substantial increases in both efficiency and equity. When age... View Details
Keywords: Sean Silverthorne
- 25 Oct 2016
- First Look
October 25, 2016
spontaneous portion of the calls (i.e., management discussion). The capital market responds positively to optimistic tone yet does not distinguish between the optimism in tone of managers from different ethnic backgrounds. The findings... View Details
Keywords: Sean Silverthorne
- 03 Nov 2009
- First Look
First Look: Nov. 3
self-report of the licensee. The self-reporting aspect of the environment gives rise to demand for auditing by the licensor or third-party attestation by the licensee. We characterize the optimal royalty contract, accounting system choice... View Details
Keywords: Martha Lagace
- 09 Sep 2008
- First Look
First Look: September 9, 2008
http://www.hbs.edu/research/pdf/08-025.pdf Deterring Online Advertising Fraud Through Optimal Payment in Arrears Authors:Benjamin G. Edelman Abstract I develop a screening model with delayed payments and probabilistic delayed observation... View Details
Keywords: Sean Silverthorne
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
government involvement was an issue. Regardless of the vehicle for achieving it, there was little optimism that we would be seeing a significant incremental effort soon. As I read your responses, a question crossed my mind: In light of... View Details
- 25 Aug 2015
- First Look
First Look Tuesday
KC, and Francesca Gino Abstract—Traditional models of operations management involve dynamic decision making assuming optimal (Bayesian) updating. However, behavioral theory suggests that individuals exhibit bias in their beliefs and... View Details
- 27 Jul 2015
- Research & Ideas
The ‘Promotion’ That Makes You Feel Bad
year and a half in, I went back and visited these people again, and that euphoria had come down." Initially, the workers felt lucky that the language was changed to their own native language. They were buoyed by more frequent collaboration, a greater sense of... View Details
Keywords: by Roberta Holland
- 30 Aug 2010
- Research & Ideas
Turning Employees Into Problem Solvers
it's in a hospital or for the United Way: fatigue. "A campaign's optimal duration for maximum benefits is still unclear. At what point do people shut off?" Next Steps To Improve Safety Practices The team's database offers additional... View Details