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Show Results For
- All HBS Web
(1,945)
- News (629)
- Research (1,106)
- Multimedia (13)
- Faculty Publications (338)
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- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
Future (Currency/Doubleday), focuses on share of customer: Using the insights about what makes your most loyal customers different to maximize the value of those relationships. By the end of the decade, many marketers had come to believe... View Details
Keywords: by Jean Ayers
- 25 Feb 2015
- Lessons from the Classroom
Scholars and Students Unpack the Digital Business Revolution
ago," says Lakhani. But access to data is not the same thing as understanding the data correctly. "Many of the tools available now make it easy to look at correlations between two factors and draw incorrect conclusions; that can... View Details
- 21 Oct 2008
- First Look
First Look: October 21, 2008
provides details on both headquarter and country head perspective on BMW's channel strategy. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=509023 Chi Mei Optoelectronics Harvard Business School Case 608-123 Chi Mei is a Taiwanese... View Details
Keywords: Martha Lagace
- 01 Apr 2008
- First Look
First Look: April 1, 2008
behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a $10-off coupon they received from their online grocer with the purchases the same customers View Details
Keywords: Martha Lagace
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
can make a difference to the organization. Employees come to work with energy, creativity, and initiative, searching to find new and better ways by which they can help the organization succeed. New information, ideas, and actions, aligned... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
carried out aggressive social distancing measures over the past several months, with many imposing a lockdown that allows only for essential functions, such as buying food or seeking medical care. At the extreme, China’s Hubei (the... View Details
- 23 Mar 2010
- First Look
First Look: March 23
positioning Immediate Annuities as "guaranteed lifetime income," New York Life has built itself a $1.4 billion per year business by 2009. However, to make Immediate Annuities a mainstream financial product for retirees, New York... View Details
Keywords: Martha Lagace
- 15 Sep 2008
- Research & Ideas
The Coming Transformation of Social Enterprise
leaders have acknowledged that corporations exist within the larger fabric of society. The School's second dean, Wallace Donham, said that the focus of a business is to make a decent profit decently. Q: Venture philanthropy, which applies... View Details
Keywords: by Roger Thompson
- 03 Aug 2015
- Research & Ideas
Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders
is not really making a profit on hardware sales. It prices its hardware low as a way to encourage people to buy a lot of e-books." Apple, on the other hand, makes several... View Details
- 05 Jun 2007
- First Look
First Look: June 5, 2007
competition by moving quickly into new cities, balancing the buying power of multinational retailers who were also purchasing merchandise for export, leveraging Beijing Hualian's understanding of the rapidly changing domestic market,... View Details
Keywords: Martha Lagace
- 09 Jun 2014
- Research & Ideas
The Manager in Red Sneakers
a nonconforming person to have a heightened status and more competence, particularly when they believed the person was aware of the established norm but deliberately chose to make a fashion statement by wearing a standout style. This... View Details
- 02 Oct 2000
- Research & Ideas
The Dubious Logic of Global Megamergers
Williams had nearly $8 billion in sales. The oil industry is becoming more competitive in part because of such cast-off purchases by companies like Williams. Stay Home. For many companies, it still makes a lot more sense to grow... View Details
Keywords: by Pankaj Ghemawat & Fariborz Ghadar
- 20 Jul 2020
- Op-Ed
It's Time for a Bipartisan Health Plan for Employers and Employees
The recent twin economic and pandemic calamities should cause us to rethink the status quo for health insurance compensation. Must General Motors be a benefits company that happens to make cars? Is it in the best interest of employees if... View Details
- 05 Aug 2014
- First Look
First Look: August 5
working paper: http://ssrn.com/abstract=2470523 Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements By: Schmidt, William, and Ryan W. Buell Abstract—We explore how individuals View Details
Keywords: Sean Silverthorne
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
promulgated by academic economists in the 1970s, is behind the idea that corporate managers should make shareholder value their primary concern and that boards should ensure they do. The theory regards shareholders as owners of the... View Details
Keywords: Re: Multiple Faculty
- 31 Jul 2015
- Research & Ideas
The Faculty Reader: Who is Reading What This Summer?
Borland, Girl in Translation, by Jean Kwok, and Inside Out & Back Again, by Thanhha Lai. Each is so beautifully written and makes me think about how we are often caught between worlds and identities—and the ways we must choose to... View Details
- 16 Apr 2019
- First Look
New Research and Ideas, April 16, 2019
brothers had in total seven children. What should the three brothers do strategically with the company and how should they address the generational transfer? Did it make sense for the brothers to plan on passing their majority ownership... View Details
Keywords: Dina Gerdeman
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
forecasting; supply chain speed; inventory planning; and gathering accurate, available data. The following excerpt from their report in the Harvard Business Review shows how some of these companies are making the most of the data... View Details
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
the strategy and marketing literature on the importance of creating customer value. In our everyday language, we think of a customer as someone who buys goods or services. But we have recently witnessed an explosion in the definition of a... View Details
Keywords: by Robert Simons
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
to provide insights. Sean Silverthorne: What has been the impact of the FDA in daily life over the last 100 years? Without the FDA, what would change about how we live our lives? Arthur A. Daemmrich: Picture yourself walking into a grocery store to View Details