Learning By Doing - Publications - Faculty & Research

27 Jul 2020
Book

Reflection: The Pause That Brings Peace and Productivity

reflection?” In addition, Badaracco interviewed more than 100 managers, ranging from supervisors to CEOs, from 15 countries to learn how busy men and women today find time for reflection. He found that almost all of them View Details

Keywords: by Dina Gerdeman

09 May 2016
Book

‘Big Teaming,’ Audacious Innovation, and the Uncompleted Dream of a Smart City

Keywords: by Sean Silverthorne; Energy

30 Apr 2021
News

This Harvard Professor Reveals the Secret Sauce for Remote Work - And It Has Nothing to Do With Zoom

22 May 2024
HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

Businesses that dismiss TikTok as merely a platform for teenagers looking to create and consume cat and dance videos do so at their own peril. That’s the message of a Harvard Business School case study tracing the video-sharing app’s... View Details

Keywords: by Rachel Layne; Technology

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

service, it is helping the person send money home. He will stay with Safaricom. Plus, as soon as his wife gets the money, what do you think she's going to do? She's going to call him on the phone, and that will increase mobile... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

01 Nov 2021
What Do You Think?

How Long Does It Take to Improve an Organization’s Culture?

(iStockphoto/skynesher) Most CEOs recognize the power of organizational culture and the impact that it can have on the bottom line. They acknowledge the importance of shared values and behaviors that influence the way an organization conducts its business. One... View Details

Keywords: by James Heskett

04 Apr 2024
Blog Post

Climate Stories: Water Series - Episode #16: Tim Murdoch, HBS MBA 1990 – Learning about Climate Change and Water

Series - Episode #16: Tim Murdoch, HBS MBA 1990 – Learning about Climate Change and Water “I am now a student of water. Attending last May’s Accelerating Climate Solutions conference on campus re-connected me to HBS. I am proud that the... View Details

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

this. Some insist that this is a poison pill that you have to swallow—there's no other choice. Others say: 'This is impossible, the CEO is crazy. How can you do that?' " Neeley argues that chief executives of global companies will... View Details

Keywords: by Kim Girard

20 Apr 2011
Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

of the trap is the subject of the new book, Blind Spots: Why We Fail to Do What's Right and What to Do about It, by Max H. Bazerman, a professor at Harvard Business School, and... View Details

Keywords: by Sean Silverthorne

14 Jul 2014
Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

What do Porsche fanatics, a video game hater, and a person who cooked two weeks' worth of meals in a rice cooker have in common? They are all "extreme consumers"—those whose tastes are so out there that mainstream market researchers tend... View Details

Keywords: by Michael Blanding

02 Mar 2007
What Do You Think?

What Is the Government’s Role in US Health Care?

from government. Suggestions of causes of the current challenge of rapidly rising costs in relation to quality of outcomes, at least by the imperfect measure of life expectancy, included waste in the system (Julie Maire, Edward Hare, and... View Details

Keywords: by Jim Heskett; Health

27 Nov 2019
Sharpening Your Skills

Secrets for Creating a Long-Lasting Brand

built from the ground up and rebuilt again when the competitive landscape shifts. A Good Place to Start Super Bowl Ads Sell Products, but Do They Sell Brands?Super Bowl advertising is increasingly about using storytelling to sell... View Details

Keywords: by Sean Silverthorne; Retail

08 May 2023
Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

What does fearmongering about immigration have to do with crowdfunding new ideas on Kickstarter? For Black, Asian, and Hispanic entrepreneurs, such rhetoric can undermine fundraising efforts, making it even less likely that new ideas will... View Details

Keywords: by Scott Van Voorhis

May 2022 (Revised July 2022)
Case

The Voice War Continues: Hey Google vs. Alexa vs. Siri in 2022

By: David B. Yoffie and Daniel Fisher

In 2022, after five years of pursuing a new "AI-first" strategy, Google had captured a sizeable share of the American and global markets for voice assistants. Google Assistant was used by hundreds of millions of users around the world, but Amazon retained the largest... View Details

Keywords: Strategy; Artificial Intelligence; Deep Learning; Voice Assistants; Smart Home; Market Share; Globalized Markets and Industries; Competitive Strategy; Digital Platforms; AI and Machine Learning; Technology Industry; United States

Citation

Educators

Purchase

01 May 2024
What Do You Think?

Have You Had Enough?

(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details

Keywords: by James Heskett

18 Sep 2017
Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

TV, but was amplified by exposure on YouTube and other social media. Click to watch. As marketers have experimented, what have they learned about what works on social? We sat down with four marketing experts... View Details

Keywords: by Dina Gerdeman; Advertising; Technology

09 Apr 2024
Research & Ideas

When Climate Goals, Housing Policy, and Corporate R&D Collide, Social Good Can Emerge

For almost four years, Omar Asensio and his colleagues have been studying the impact of federal energy programs on low-income neighborhoods. The intersection of technology—artificial intelligence, in particular—and public policy has long been an area of focus for... View Details

Keywords: by Glen Justice

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?"... View Details

Keywords: by Julia Hanna; Air Transportation

2021
Working Paper

Invisible Primes: Fintech Lending with Alternative Data

By: Marco Di Maggio, Dimuthu Ratnadiwakara and Don Carmichael

We exploit anonymized administrative data provided by a major fintech platform to investigate whether using alternative data to assess borrowers’ creditworthiness results in broader credit access. Comparing actual outcomes of the fintech platform’s model to... View Details

Keywords: Fintech Lending; Alternative Data; Machine Learning; Algorithm Bias; Finance; Information Technology; Financing and Loans; Analytics and Data Science; Credit