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  • All HBS Web  (3,208)
    • People  (17)
    • News  (1,051)
    • Research  (1,672)
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Show Results For

  • All HBS Web  (3,208)
    • People  (17)
    • News  (1,051)
    • Research  (1,672)
    • Events  (3)
    • Multimedia  (3)
  • Faculty Publications  (650)
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  • Web

Guides to Archival Collections – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Introduction The Hawthorne Plant Employee Welfare Illumination Studies and Relay Assembly Test Room Enter Elton Mayo Human Relations and... View Details
  • 13 Mar 2023
  • Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

the sector’s success, but to what extent have the loans meaningfully improved livelihoods? That question has been more difficult to track, say Natalia Rigol and Ben Roth. Both development economists and assistant professors at Harvard... View Details
Keywords: by Jen McFarland Flint; Financial Services
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

[div class=infogram-embed data-id=_/57Y0v9Xi9HTtAOb900lW][/div] Various segments of restaurants experienced the crisis differently. Those previously adept at drive-through and takeout service weathered the storm well while others, reliant... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 20 Jan 2015
  • First Look

First Look: January 20

rededicating themselves to improving the value they deliver to their patients: better outcomes and lower costs. Time-driven activity-based costing offers the potential for clinicians to redesign their care processes toward that end. This... View Details
Keywords: Sean Silverthorne
  • 07 Jun 2023
  • Blog Post

My One Case: MBA Class of 2023 Looks Back

designed to alleviate burdens for frontline workers. The model—which included elements like scheduling, cross-training, and optimal store layouts—freed up employees to create a better service experience for customers. This led to... View Details
  • 01 Jun 2023
  • News

Curb Appeal

rate—the amount of waste that it recycles and composts—has for years lingered below 18 percent, a fraction of what some other major American cities have achieved. And DSNY has been slow to adopt tools such as rat-proof containers and real-time analytics that could... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 01 Dec 2023
  • News

The Exchange: Help Wanted

work well, the best way to capture it would be to observe the same person managing different teams and evaluate whether the team improves as this person arrives. It’s not science fiction; this kind of analysis can be done with the data... View Details
Keywords: Educational Services; Educational Services
  • 25 Jun 2018
  • Research & Ideas

In America, Immigrants Really Do Get the Job Done

towards skilled workers remain largely unchanged so far, Kerr agrees that the current system is very inefficient. (He discusses how to improve competitiveness in his new book.) Anti-immigrant rhetoric could chill innovation On the other... View Details
Keywords: by Michael Blanding; Service; Service; Service
  • 23 Dec 2008
  • First Look

First Look: December 23, 2008

and improved margins necessary to meet the "Nestlé model." Purchase the case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=509001 Note on Human Behavior: Differences at Work Part 2: The... View Details
Keywords: Martha Lagace
  • Web

Impact Stories - Impact Stories

Impact Stories Impact Stories 08 Jul 2025 Recruiting Make Work from Home Work For You (And Your Team) Preparing for a Career in Consumer Health Elena Avramov Play How the nudge movement can improve healthy... View Details
  • 2011
  • Working Paper

The Impact of Forward-Looking Metrics on Employee Decision Making

By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan
This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details
Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Mortgages; Employees; Information; Knowledge Use and Leverage; Service Delivery; Banking Industry; Europe
Citation
Related
Casas-Arce, Pablo, F. Asis Martinez-Jerez, and V.G. Narayanan. "The Impact of Forward-Looking Metrics on Employee Decision Making." Working Paper, 2011.
  • 21 Jul 2009
  • First Look

First Look: July 21

The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who... View Details
Keywords: Martha Lagace
  • Web

Advisory Board - Entrepreneurship

trustee of the Berkeley Art Museum and Pacific Film Archive, and serves on boards of the Rock Center for Entrepreneurship at Harvard Business School and the University of Illinois College of Engineering. Mr. Burgstone actively supports organizations working to View Details
  • 04 Dec 2018
  • First Look

New Research and Ideas, December 4, 2018

significantly increasing ROE, and they did so at least in part due to their reputational or status concerns. The ROE increase was predominantly driven by improvements in margins, which were in turn partially driven by cutting R&D... View Details
Keywords: Dina Gerdeman
  • 05 Jul 2006
  • Working Paper Summaries

Time-Driven Activity-Based Costing

Keywords: by Robert S. Kaplan & Steven R. Anderson; Financial Services
  • Research Summary

Research Summary

By: Leslie A. Perlow

There has been tremendous change in the workplace — ubiquitous technology, 24/7 globalization, hyper-efficiency and now significant changes in work location. Professor Perlow’s research explores the implications for the ways we work and live, and what we can do to... View Details

  • 26 Feb 2008
  • Working Paper Summaries

Long-Run Stockholder Consumption Risk and Asset Returns

Keywords: by Christopher J. Malloy, Tobias J. Moskowitz & Annette Vissing-Jørgensen; Financial Services
  • Web

Winners & Runners-Up | New Venture Competition

Solara Solara provides an on-demand solar irrigation service to Indian farmers, increasing their access to affordable, reliable, and clean irrigation. Team: Rea Savla, MBA 2024; Vishesh Mehta Play Elisa: Grand Prize Winner 2024 New... View Details
  • 09 Nov 2023
  • News

From the Brink

Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a... View Details
Keywords: Ralph Ranalli
  • 23 Apr 2024
  • In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details
Keywords: by Rachel Layne
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