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- All HBS Web
(2,645)
- People (3)
- News (831)
- Research (1,258)
- Events (7)
- Multimedia (40)
- Faculty Publications (579)
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- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
actually thinking. And because there are eight to twelve people, there's just not enough time for each person to talk. The maximum number for effective interpersonal communication is three." Instead, hire professional interviewers to... View Details
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
about the case. Purchase this case:https://hbsp.harvard.edu/product/119088-PDF-ENG Harvard Business School Case 706-413 Bill Belichick and the New England Patriots (A) What happens when an MBA buys a football team and hires a bunch of... View Details
Keywords: Dina Gerdeman
- 21 Sep 2009
- Research & Ideas
Excessive Executive Pay: What’s the Solution?
CEOs (2002) and From Higher Aims to Hired Hands: The Social Transformation of American Business Schools and the Unfulfilled Promise of Management as a Profession (2007). While boards have improved in recent years, the speed at which they... View Details
Keywords: by Roger Thompson
- 09 Sep 2024
- HBS Case
McDonald’s and the Post #MeToo Rules of Sex in the Workplace
decisions to hire Easterbrook and then to fire him without cause were matters of business judgment that the court would not second guess. However, the SEC charged McDonald’s and Easterbrook with providing false and misleading public... View Details
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
broaden its appeal. These new products undercut the integrity of the Starbucks brand for coffee purists. They also challenged the baristas who had to wrestle with an ever-more-complicated menu of drinks. With over half of customers customizing their drinks, baristas,... View Details
- 01 Aug 2007
- Op-Ed
Company Town: Fixing Corrupt Governments
job? An individual, a group of people, or some sort of board? Where would those people come from? New York? Nigeria? London? To my mind, it should be left up to the elected entity. If KPMG wanted to fly in a vice president from the Chicago office, it could do so, or it... View Details
Keywords: by Eric Werker
- 08 May 2006
- Lessons from the Classroom
Writing the Case for Public School Reform
transforming a human resources department from a paper-pushing backwater to an entity that is strategically incorporated into the district's overall mission. "One observation that we made early in PELP is that school systems have essentially not changed their... View Details
- 30 May 2000
- Research & Ideas
Market Makers Bid for Success
fast. What has recently happened in that environment is it has become necessary to hire senior people with real experience. In September, we had the good fortune of hiring a world-class CFO. She had worked... View Details
- 28 Aug 2014
- Op-Ed
Government Can Do More to Unfreeze Small Business Credit
released in May 2013, economists from the Federal Reserve Bank of Minneapolis quantified the costs of increased regulation on community banks, modeling the impact of new regulatory costs as the hiring of additional staff, resulting in... View Details
- 06 Mar 2013
- Research & Ideas
HBS Cases: Women MBAs at Harvard Business School
Radcliffe College, indicating a personal commitment to educating women well before they were officially admitted into the full two-year MBA Program. In 1965, the School hired an administrative assistant to the Dean, whose main... View Details
- 31 Oct 2004
- Research & Ideas
The New CEO’s Wrong Message
was largely a formality. The CEO saw it differently. He felt that the company's advertising had become stale and that a makeover should start right away—and this would most likely mean hiring a new agency. He put the marketing campaign on... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
was a firm undergoing a very interesting transformation. The company had been run by its founders for many years and had a very distinct entrepreneurial culture. Then, the founders retired, and the firm hired an outsider as its CEO. He... View Details
Keywords: by Martha Lagace
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
that are paying careful attention to the hiring, training, and rewarding of store employees. Our favorite example of a retailer that has used labor successfully is the online retailer Zappos.com. The company pays very careful attention to View Details
- 21 Oct 2008
- First Look
First Look: October 21, 2008
and return unused capital to his investors. With the passing of each venture, he has learned about forming founding teams, splitting equity with his co-founders, hiring executives to work for him, and when to take outside funding. Now,... View Details
Keywords: Martha Lagace
- 01 Apr 2008
- First Look
First Look: April 1, 2008
86, no. 2 (February 2008) Abstract In May 2004, with the war for talent in high gear, Groysberg and colleagues from Harvard Business School wrote in these pages about the risks of hiring star performers away from competitors. After... View Details
Keywords: Martha Lagace
- 26 Sep 2006
- First Look
First Look: September 26, 2006
to recruit, hire and develop minority executives at MTN, a South African telecommunications company, Charnley attempts to bring a gentler capitalism to post-apartheid South Africa. Like her other colleagues on the Black Economic... View Details
Keywords: Sean Silverthorne
- 10 Jan 2005
- Research & Ideas
How to Put Meaning Back into Leading
own actions link up to the larger organization's purpose. The time and attention that goes into hiring and retaining those individuals who derive personal meaning from the organization's values and purpose. Q: Does it matter if it turns... View Details
Keywords: by Martha Lagace
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
recruiting mistakes." Now Malcolm Gladwell (author of The Tipping Point, Blink, and Outliers) has come forth with the proposition that there may be some jobs for which it is impossible to hire with any confidence. As he puts it,... View Details
Keywords: by Jim Heskett
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
properly beat the path that will lead them to its door, and all the mousetraps inside. Related Reading: The Strategic Way To Hire a Sales Team Money and Quotas Motivate the Sales Force Best It Matters That Your CEO Doesn't Know Much About... View Details
- 12 Nov 2015
- Research & Ideas
Can Consumers be Trusted with Their Own Health Care?
spending more money to hire a firm like Merrill Lynch that has people actively managing their stock portfolios. “Neither one of these approaches is better or worse than the other,” Quelch said. “They cater to two different types of... View Details