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Show Results For
- All HBS Web
(1,435)
- People (3)
- News (434)
- Research (781)
- Events (1)
- Multimedia (2)
- Faculty Publications (96)
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
difficult customers to defect to competitors. "One of the challenges we face in retail service operations is that the customer is part of the operating process," Raman said. Toward the end of the session, Raman reminded attendees to... View Details
- 25 Apr 2000
- Research & Ideas
Adjusting the Fit for Government
these people will end up not owning a lot of the economy because of historical conditions. So there is an equity issue." The Right Mix "I think most governments try too hard [to do everything]," said panelist Udayan Wagle,... View Details
Keywords: by Martha Lagace
- 01 Dec 2019
- News
Case Study: Farming It Out
The sole ownership model made a lot of sense for Apple early on, Andersen notes, but the collaborative Windows approach enabled Microsoft to become bigger, quicker. “Within AGR there’s this notion that you don’t want to share a ton of this data, but there’s also a... View Details
- 10 Dec 2012
- Research & Ideas
Why We Blab Our Intimate Secrets on Facebook
wife, or partner of a friend?" and ending with the relatively tame "In the last year, have you eaten meat, poultry, or fish?" Participants also were more likely to admit to unethical behavior if they were told that other participants had... View Details
Keywords: by Carmen Nobel
- 27 Feb 2007
- First Look
First Look: February 27, 2007
in the world. But now the end seemed close. Was there a way to save eDonkey? Was it time for Yagan to get out? He had little time to figure out his next move. Purchase this case:... View Details
Keywords: Martha Lagace
- 04 Sep 2019
- Research & Ideas
'I Know Why You Voted for Trump' and Other Motivation Misperceptions
studies consumer decision-making, with a particular interest in how we make sense of other people’s choices. Just five days after the election, Barasz conducted an online survey that asked Trump voters what spurred them to vote for the president. The answer was not... View Details
Keywords: by Dina Gerdeman
- 06 Apr 2023
- Blog Post
Circularity in Denmark
to break ground on a massive district cooling system that may pave the way for the complete replacement of natural gas usage with industrial waste heat for the city of Holbæk. Making sustainability accessible and breaking the “chicken and egg” View Details
- 26 Oct 2020
- News
A Social Impact Roadmap; Arts Leadership in a Pandemic; Amplifying Hispanic Contributions
the London event, while Senior Lecturer Vikram Gandhi moderated for the Singapore event. The conversation addressed questions like, “Can a system designed to generate profit really make a difference against the massive social and environmental View Details
Keywords: Margie Kelley
- 26 Jul 2018
- News
Running the Numbers
acclaim as Harvard Female Athlete of the Year. Yet, despite all that, when the talented point guard was approached to play professionally in Europe at the end of her senior year, she recalls, “It had never occurred to me that I could play... View Details
Keywords: Deborah Blagg
- 14 Dec 2015
- Research & Ideas
Deflategate and the Sustained Success of the New England Patriots
organizations involved. But Deflategate isn’t the only issue examined by the case. “What started essentially as an analytics exercise ended up as a much broader analysis of the data, the sport, the NFL, and how it’s organized and how it’s... View Details
- 28 Feb 2005
- Research & Ideas
How to Harness Auction Fever
Want to create a high-profit auction? One strategy is to create "auction fever" around your sale by generating lots of hype, having strict rather than flexible deadlines at the end of auctions, and making sure winners and losers... View Details
- 18 Jun 2001
- Research & Ideas
When In-House Research Isn’t Enough
For many decades, corporate research and development has been pretty much an "inside job." The road to innovative new products and services began and ended with a company's internal R&D. But according to HBS assistant... View Details
Keywords: by Jim Aisner
- 01 Sep 2012
- News
What’s the Big Idea?
manifesto for turning snooze-inducing annual reports into engines of sustainable capitalism, Eccles gave a big push to the nascent global effort to take sustainability to the next level. The problem with sustainability today, Eccles and... View Details
- 23 Sep 2019
- Blog Post
Distressed Employees? Try Resilience Training
times more likely to experience work-related problems than employees with chronic physical illnesses like diabetes or heart disease. So why do many companies fail to help their workers battle mental health disorders? “There’s a silence... View Details
Keywords: All Industries
- 01 Jun 1998
- News
Diversity and Community
of their own significant involvement with those programs. Robert Haas (MBA '68) of Levi Strauss: ending racial discrimination in the community is a business imperative. (photograph by Jamie Tanaka) Robert Haas (MBA '68) of Levi Strauss:... View Details
Keywords: Garry Emmons
- 21 Nov 2016
- Research & Ideas
It Matters That Your CEO Doesn't Know Much About Sales
more specialists are needed to stay up to date with functional best practices. The problem that this influx of specialists creates, Cespedes says, is that fewer senior executives are responsible for integrating activities across the... View Details
Keywords: by Michael Blanding
- 01 Jun 2014
- News
Early Impact
By its launch at the end of April, The Harvard Business School Campaign had achieved $600 million toward its $1 billion goal. This early success was made possible by the thousands of alumni and friends who have given to the HBS Fund for... View Details
- 16 Sep 2015
- Research & Ideas
Can Applied Economics Save Homeless Puppies?
loving family” As with the work that won the Nobel Prize, “with Wagaroo, we’re trying to solve some standard economic problems related to market design,” says Exley, who joined the Harvard Business School faculty in June, as an assistant... View Details
- 27 Apr 2009
- Research & Ideas
Building Businesses in Turbulent Times
Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal, says Harvard Business... View Details
Keywords: by Staff
- 23 Feb 2015
- Research & Ideas
How to Break the Expert’s Curse
research: How do you help experts help novices?” Researchers refer to the problem as the "curse of knowledge." Zhang is on a mission to break the curse. In her research on the psychology of rediscovery, she's looking into how experts can... View Details