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  • 22 Nov 2022
  • Blog Post

Alumni Leaders on Decarbonization Strategies for Combatting Climate Change

developing greener and higher performance insulation materials, is the emphasis on building decarbonization and energy efficiency, especially as it relates to retrofitting existing buildings. Including and welcoming these innovations... View Details
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

strategic problems faced by corporate executives. A course description from 1917 claimed that "an analysis of any business problem shows not only its relation to other problems in the same group, but also the intimate connection of... View Details
Keywords: by Pankaj Ghemawat
  • January 2025
  • Case

A Tiger in the Tank: Exxon Sues Investors

By: Clayton S. Rose, Sarah Sasso and James Weber
In June 2024, investors were trying to make sense of ExxonMobil’s (Exxon) lawsuit against two impact investors, Arjuna Capital (Arjuna) and Follow This, that had just been dismissed by the U.S. District Court of Northern Texas. Exxon’s suit challenged the rights of two... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Decision Making; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Civil Society or Community; Social Issues; Adaptation; Investment Activism; Lawsuits and Litigation; Business and Shareholder Relations; Medical Devices and Supplies Industry; Health Industry; Energy Industry; United States; Netherlands; Norway
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  • 28 Jun 2016
  • First Look

June 28, 2016

Abstract—Several CEOs are receiving significant media attention for taking public positions on controversial social and environmental issues largely unrelated to their core business, ranging from LGBT rights to race relations to gender... View Details
Keywords: Sean Silverthorne
  • 16 Feb 2016
  • First Look

February 16, 2016

a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to procure the customized bundle required to develop, produce, and implement relevant, resonant promotional campaigns. Increasing... View Details
Keywords: Sean Silverthorne
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

challenge, which is aligning the interests of different stakeholders. When you think about a business, ideally the customers are paying for a product that generates revenue for the firm, which ultimately generates value in the form of... View Details
Keywords: by Julia Hanna
  • 01 Dec 2000
  • News

Latin America's Decade

promotions to local holidays and customs, incorporating idiomatic language and local tastes so that each country's customers will relate to their site in an emotional way." The Uruguay-born Juan Peirano of... View Details
Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Hospitality; Securities, Commodities, and Other Financial Investments; Finance; Management, Scientific, and Technical Consulting Services; Professional Services
  • Web

Online Creating Brand Value Course | HBS Online

statement outlining the customer value proposition Analyze each step of the branding process 8 hrs Module 2 Brand Storytelling Articulate the characteristics of a compelling brand story and assess the power of storytelling on... View Details
  • 01 Dec 2010
  • News

How to Survive Past Start-up

Art by Craig Frazier Related Links Alumni New Venture Contest Opens Webinar series (ongoing) Entrepreneurship at HBS (video) Harvard Launches Innovation Incubator Why is it that even when smart, educated, well-networked people launch new... View Details
Keywords: Bill Murphy Jr.; News, Library, Internet, and Other Services; Information; Health and Personal Care Stores; Retail Trade
  • 22 Dec 2009
  • First Look

First Look: Dec. 22

http://cb.hbsp.harvard.edu/cb/product/810071-PDF-ENG Memo from Counsel: Antitrust Law and Customer Allocation Lynn S. Paine and Lara AdamsonsHarvard Business School Note 310-048 When do antitrust laws come into play in a bidding... View Details
Keywords: Martha Lagace
  • 14 May 2020
  • Research & Ideas

What Leaders Can Do to Fight the COVID Fog

included virtual onboarding, sales-pipeline restructuring, performance management, M&A acquisition, managing layoffs and furloughs, rethinking the customer experience, and creating financial projections with an unprecedented number of... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 20 Sep 2016
  • First Look

September 20, 2016

https://cb.hbsp.harvard.edu/cbmp/product/916033-PDF-ENG Harvard Business School Case 517-017 Singapore Airlines: Premium Goes Multi-Brand Singapore Airlines had long been considered the gold standard for its innovative customer service.... View Details
Keywords: Sean Silverthorne
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

investors provide a little funding and limited governance to an increased number of startups that they are more likely to abandon, but where initial experiments significantly inform beliefs about the future potential of the venture. This adaptation and View Details
Keywords: Sean Silverthorne
  • 27 Mar 2012
  • First Look

First Look: March 27

experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction... View Details
Keywords: Carmen Nobel
  • 01 Mar 2016
  • News

Alumni and Faculty Books for March 2016

success, a story that has seen revenues multiply, share prices jump many times, and customer satisfaction become an industry benchmark. The Happiness Equation: Want Nothing + Do Anything = Have Everything by Neil Pasricha (MBA 2007) (G.P.... View Details
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your customers are... View Details
  • 06 May 2022
  • Blog Post

Career Advice: Starting a Sustainable Startup

challenges related to climate change, a space we were all passionate about. After a few weeks and dozens of calls with experts, we landed on using robotics and AI for verification of forest carbon offsets. Forests are an excellent carbon... View Details
  • 10 Nov 2015
  • First Look

November 10, 2015

employee at Google's London office, Markus Berger, was thinking whether he should quit his job and go after his dream of becoming an entrepreneur. Berger's idea was to create Dinr, a company that would offer an upscale food ingredient delivery service in London. A... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2016
  • First Look

December 20, 2016

group behavior or evolutionary processes and can uniquely reveal non-linear dynamics and emergence—the process whereby local interactions aggregate into often surprising collective phenomena, such as spatial segregation and relational... View Details
Keywords: Carmen Nobel
  • Web

Innovation and Renovation: Optimizing Product Line Architecture - Course Catalog

product or service over time, and in satisfying customer needs more precisely and blocking competitive advances. Cases include Evernote, an online notetaking app. We will discuss the company’s reconfiguration of its product line and... View Details