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Show Results For
- All HBS Web
(1,871)
- People (2)
- News (555)
- Research (1,029)
- Events (4)
- Multimedia (13)
- Faculty Publications (323)
- 18 Jul 2018
- Blog Post
Amira Rashad: An Ambidextrous Mind Meets Consumer Needs in the Middle East
focusing the consumer experience on the shopping list, "we know what the customer is going to buy 70 to 80 percent of the time," says Amira. That knowledge informs BulkWhiz's supply chain management, giving... View Details
- 14 Nov 2019
- Blog Post
Future Leaders Dive into the MS/MBA: Engineering Sciences Program
to a host of entrepreneurship resources, including HBS’s Rock Center for Entrepreneurship and the Harvard Innovation Labs; the chance to experience five design cycles; and the opportunity to tap into Harvard’s vast network of leaders and... View Details
- 06 Dec 2021
- News
Tipping Point
drivers. It is a model customers are familiar with.” And it’s a model she believes could also transform the coffee industry and other commodity supply chains. Courtesy Margaret Nyamumbo “The economics of coffee are some of the most... View Details
- Web
From Brainstorm to Breakthrough: HBS IT Hackathon Inspires AI Innovations | Information Technology
What we found in creating a custom GPT is that we couldn’t immediately get it to do exactly what we wanted it to do with regards to in-depth analysis, and that further work was needed to get the right configuration. The Hackathon format... View Details
- 01 Jun 2002
- News
Blue No Longer
In March, Louis Gerstner (MBA '65), IBM's CEO since 1993, stepped down after achieving a remarkable turnaround at Big Blue. Gerstner, who lacked any previous experience in the computer industry, frequently defied conventional management... View Details
- 29 Jan 2013
- First Look
First Look: Jan. 29
dimension with particular relevance in outsourcing-is the end customer for whom it is produced. The performance benefits of such customer experience remain largely unexamined.... View Details
Keywords: Sean Silverthorne
- 02 Mar 2016
- Blog Post
HBS FIELD - A Sneak Peek Into Retail
how unique the FIELD experience is. It was the first time that I, or the rest of my group, had total control over the development and presentation of a company defining strategy. Most people do not get that View Details
Keywords: Consumer Products / Retail
- 01 Sep 2004
- News
Steve Barger (MBA 1974)
customer service. If it comes to choosing between quality and profitability, we always go for quality and trust that it will lead to profit. I spent my first six months here working alongside our employees in each of our divisions. My... View Details
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
April 2018 Management Science Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits By: Bell, David R., Santiago Gallino, and Antonio Moreno Abstract—Omnichannel environments where customers shop online and offline at... View Details
Keywords: Sean Silverthorne
- 01 Dec 2014
- News
Dressing by Number
More Retail Revolutions Manufacturing Makeup on Demand Although it isn’t available yet, Mink, a 3D home printer that produces custom makeup, has already made serial inventor Grace Choi (MBA 2013) a cosmetics celebrity. Katrina Lake knew... View Details
- 20 Jul 2022
- News
Wired to be Inspired
in? What's our long term vision for why we are here? Just like ancient mariners used compasses to kind of direct themselves, purpose was an orienting scheme. The second was: Purpose became like an operating system. It’s the way organizations worked, how people showed... View Details
- 01 Mar 2009
- News
Faculty Research Online
Michael Norton explores the common occurrence of “conversational blindness.” See http://hbswk.hbs.edu/item/6066.html. Thinking Twice about Supply-Chain Layoffs Cutting the wrong employees can be counterproductive for retailers, new research from Assistant Professor... View Details
- 16 Jul 2018
- Blog Post
3 Key Take-a-Ways From My Summer at Zalando
approach that the taskforce took to deal with the challenge, as diversity discussions can easily become very subjective and opinion-based. 2. Customer Care (CuCa) Experience Training One of Zalando’s core... View Details
Keywords: Consumer Products / Retail
- Profile
Joseph Blair
his business unit managed: the famous Bobcat excavator. Yet Joe's experience at another manufacturer – FlexEnergy, a clean-tech company that makes microturbines – inspired “a passion for startups and smaller businesses” that encouraged... View Details
- 10 Aug 2022
- News
Skydeck Live: Stage Not Age
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes This is Dan Morrell, host of Skydeck. Susan Wilner Golden (PMD 59, 1990) had a very frustrating experience caring for her aging mother. With her background as a graduate of... View Details
- 26 Feb 2014
- News
The First Five Years: Morgan Hermand-Waiche (MBA 2010)
time. It is incredibly validating to see so many of our customers signing up for the monthly VIP membership and, even if they don't buy every month, are always happy to receive our emails and see what we've picked for their showroom. "The... View Details
- 15 Oct 2015
- Blog Post
Why We Recruit: Medallia
Organization:Ursela Knezevic, University Programs, MBA Talent Outreach, Medallia Describe your organization in three to five sentences. Medallia is the fastest growing Customer Experience Management Company... View Details
Keywords: Technology
- 14 Jul 2021
- News
The First Five Years: Nicolas Manes (MBA 2020)
you at Nilus? “There is no such thing as a typical day! What I love the most about Nilus is that sometimes I have to put on my suit and tie to meet senior executives at a large company, and in the same day I may also spend five hours visiting families in favelas to run... View Details
- Profile
Michelle Giguere
In high school, Michelle Giguere, "fell" into the Gap and never left, working part-time at the apparel retailer throughout college and returning full-time after graduation. "I loved the mix of fashion with the energy of View Details
- 01 Dec 2014
- News
Rethinking the Fashion Beat
Instilling Production with Principles Instilling Production with Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring... View Details