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Show Results For
- All HBS Web
(1,515)
- People (2)
- News (322)
- Research (1,021)
- Events (2)
- Multimedia (4)
- Faculty Publications (319)
- 06 Dec 2021
- News
In My Humble Opinion: Come Clean
Twenty years ago, when a broker called to tell Jon Simon (MBA 1980) about the possibility of acquiring Parkway Custom Drycleaning, the broker didn’t initially reveal what it was—a high-end dry-cleaning business founded in 1926. Convinced... View Details
- 08 Mar 2016
- First Look
March 8, 2016
search listings by about the same quantity. This effect appears to result from interactions between the design of search results and users' decisions about where and how to focus their attention: users who decide what to click based on... View Details
Keywords: Sean Silverthorne
- 23 May 2019
- News
Marla Beck, MBA/MPA 1998
customer base and needed the administrative and technical power of an established firm. In brokering the deal with Macy’s, the Becks were determined to remain part of the company. Marla serves as CEO and... View Details
Keywords: Susan Young
- 01 Mar 2017
- News
Lego Stays on Script
marketing, Michael Moynihan (MBA 1993), has been with the company since 1996, long enough to remember its missteps in attempting to broaden Lego’s customer base by expanding into product categories such as... View Details
Keywords: Julia Hanna
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
capability in order to preserve proprietary information (Kulkarni). Doherty was concerned that organizations might extend their boundaries without a clear strategy. He offered a "2x2" rule-of-thumb strategy for doing this based... View Details
Keywords: by James Heskett
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
Negative Impressions By: Hofstetter, Reto, Roland Rueppell, and Leslie John Abstract—With the advent of social media, the impressions people make on others are based increasingly on their digital disclosures. Yet digital disclosures can... View Details
Keywords: Sean Silverthorne
- Web
Innovating at Scale - Course Catalog
benefits and disadvantages of alliances Class 11: How to develop and run a corporate venture capital fund Class 12: When and how to partner with startups Class 13: When and how to partner with customers Class 14: Summary and panel on... View Details
- 21 Apr 2009
- First Look
First Look: April 21, 2009
of such schemes is the heterogeneity of the customer base. Such heterogeneity of preferences leads customers to choose different pricing plans based on their expected demand.... View Details
Keywords: Martha Lagace
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
telecommunications technologies, particularly the Internet, which enabled entirely new ways to communicate with customers and suppliers, as well as internally. This was the era when everybody was developing new initiatives in B2C... View Details
Keywords: by Martha Lagace
- 01 Mar 2023
- News
The Exchange: Micro Management
match the cash flows of their business with their repayment obligations. If you are a tailor and you’re switching from sewing by hand to using a sewing machine, you have to learn how to use the machine and make sure your customers are... View Details
- 20 Nov 2000
- Research & Ideas
Moving from Supply Chains to Supply Networks
successful firms. Some firms have completely changed the competitive dynamics of their industries because of the kind of competitive advantage they've been able to gain in the supply chain. Wal-Mart, of course, is the obvious one. The impact of their ability to get... View Details
Keywords: by Staff
- 13 Jun 2005
- Research & Ideas
Rescuing Products with Stealth Positioning
its market penetration—like that of rivals Microsoft (with the Xbox) and Nintendo (with the GameCube)—has been limited by a narrow customer base of mostly males in their late teens and twenties. Sony's goal... View Details
Keywords: by Youngme Moon
- 17 Aug 2015
- News
The Play Alchemist
do is take technology and combine it with human nature to create meaningful products.” After she graduated, Matthews did a stint at a startup, but soon left that position to help launch Uncharted Play, a company based in New York City... View Details
Keywords: Constantine von Hoffman
- 12 Oct 1999
- Research & Ideas
A Perfect Fit: Aligning Organization & Strategy
analysis of the organization so that significant changes can be made based on what comes to light." Organizational fitness is based on the premise that an organization is a system. "You can't... View Details
Keywords: by Judith A. Ross
- 08 May 2006
- Research & Ideas
The Cost of Cutting in Line
No one likes to waste time standing in line. So why don't more people try to bribe their way to the front? Should companies allow some customers to move to the front of the line for a hefty fee? Is there a market for time? Felix... View Details
Keywords: by Sean Silverthorne
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details
- 08 Sep 2011
- What Do You Think?
What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?
the company's success: Its product development relies less on finding out what customers want than it does on what its employees think would be "cool." Its strategy is based on the introduction of... View Details
- 19 Jan 2011
- First Look
First Look: Jan. 18
behavior. We propose that envy and empathy lead employees to discriminate in illicitly helping customers based on customer wealth. We test for this hypothesis in the vehicle... View Details
Keywords: Sean Silverthorne
- 01 Dec 2011
- News
Li & Fung's Global Footprint
what to call it until the academics told us it was globalization. It’s like being a supply-chain manager. We were just doing what we thought our customers needed, and people said to me, “This is supply-chain management.” And I said, “Oh,... View Details
- 01 Jun 2017
- News
Streamlining the Supermarket
full-time employees, slashing labor costs by 90 percent. Those two innovations are expected to add up to a net profit margin of three times that of the overall industry. “And that is really powerful,” Pedró says. “You can actually give those benefits back to your View Details
Keywords: Francis Storrs