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- All HBS Web (1,300)
- Faculty Publications (699)
- June 2003
- Teaching Note
Competition Policy in the European Union and the Power of Microsoft (TN)
By: Julio J. Rotemberg
Teaching Note for (9-701-043). View Details
- May 2002 (Revised October 2002)
- Case
Dell--New Horizons
By: V. Kasturi Rangan and Marie Bell
Founded in 1984, Dell Corp. has achieved phenomenal growth, and by 2000 had topped $25 billion in sales and over $2 billion in net income. In the 4th quarter of 2000, however, the PC industry's average 30-year growth rate crashed to a negative 10%. Dell must make... View Details
Keywords: History; Decisions; Product Positioning; Marketing Strategy; Framework; Globalization; Brands and Branding; Computer Industry; Computer Industry; United States
Rangan, V. Kasturi, and Marie Bell. "Dell--New Horizons." Harvard Business School Case 502-022, May 2002. (Revised October 2002.)
- November 2000 (Revised April 2002)
- Teaching Note
International Business Machines Corporation (A), (B), and (C) TN
By: David F. Hawkins
Teaching Note for (9-100-032), (9-100-033), and (9-100-034). View Details
- July 2000 (Revised May 2002)
- Case
Gateway: Moving Beyond the Box
By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
Gateway has opened retail stores to differentiate itself from its competitors (e.g., Dell). Describes how the company has created an excellent service experience, but has struggled financially as a result. View Details
Keywords: Transition; Change Management; Valuation; Service Operations; Service Delivery; Distribution Channels; Computer Industry; Computer Industry; United States
Frei, Frances X., Youngme E. Moon, and Hanna Rodriguez-Farrar. "Gateway: Moving Beyond the Box." Harvard Business School Case 601-038, July 2000. (Revised May 2002.)
- April 2000 (Revised June 2000)
- Case
Everdream
Silicon Valley start-up Everdream wants to turn the provision of PCs to small business into a turnkey service including excellent 24/7 support. This case explores what this will take by focusing on the question of what, if anything, Everdream can guarantee. View Details
Keywords: Service Delivery; Information Infrastructure; Business Startups; Computer Industry; Computer Industry; California
Hallowell, Roger H., and Christina L. Darwall. "Everdream." Harvard Business School Case 800-251, April 2000. (Revised June 2000.)
- June 1997
- Teaching Note
Silicon Graphics, Inc. (A) and (B) TN
By: Marco Iansiti
Teaching Note for (9-695-061) and (9-697-038). View Details
- March 1978 (Revised April 1988)
- Supplement
International Business Machines (D1), Supplement 2
Shapiro, Benson P. "International Business Machines (D1), Supplement 2." Harvard Business School Supplement 578-078, March 1978. (Revised April 1988.)
- November 2002
- Article
Finding the Organizational Sources of Technological Breakthroughs: The Story of Hewlett Packard's Thermal Ink-jet
Fleming, Lee. "Finding the Organizational Sources of Technological Breakthroughs: The Story of Hewlett Packard's Thermal Ink-jet." Industrial and Corporate Change 11, no. 5 (November 2002): 1059–1084.
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
intimacy, and community offered by direct-to-consumer marketing will have an impact on every industry and intermediary," Deighton predicted. Supermarkets may have "dodged a bullet" for now, but direct-to-consumer marketing... View Details
- 16 Sep 2014
- Research & Ideas
Has Apple Reinvented the Watch?
product's projected launch date next year). Will the Apple Watch reinvent wearables the way the iPhone did smartphones? What do those inside the watch industry think of it? For answers, we turned to Harvard Business School Assistant... View Details
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
prepared to talk by speaker phone with one of the computer era's most successful "serial entrepreneurs." After the students reviewed a case that involved setting the price for Handspring Inc.'s first public stock offering,... View Details
Keywords: by John S. Rosenberg
- 28 Jan 2002
- Research & Ideas
Read All About It! Newspapers Lose Web War
Division.Silverthorne: Your work examines how the newspaper industry responded to the perceived threat of the Internet, and how that response matched—or failed to match—what might be expected from models of disruptive technology and other... View Details
- 01 Mar 2004
- News
Gibson Hits a High Note
patented computer chip in the instrument detects and processes the sound, sending it to a digital amplifier. To purists who protest, Juszkiewicz stands firm: “The electronics of the guitar are actually pretty bad by today’s standards.... View Details
- 01 Jun 2008
- News
The Prophet of Start-Ups
the VC community to see itself as a real industry.” The venture capital industry began to take shape after World War II on the northeastern seaboard when in 1946 Doriot became president of the first public venture capital firm:... View Details
- 01 Feb 1997
- News
HBS Introduces Global Networking through Technology
is a real-estate developer in Singapore. What's the quickest way to get in touch with her? By late spring, your friend the real-estate mogul may be only a few computer keystrokes away. That's the time frame for the introduction of the new... View Details
- 01 Feb 1997
- News
Doing It Your Way
In the beginning there was the microprocessor. The mass market availability in the early 1980s of this revolutionary piece of technology — which shrank the computer from an unwieldy Goliath of a machine to a compact unit that could fit on... View Details
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
the draw anymore. By conducting a series of diagnostics, companies in any industry can quickly identify the most promising opportunities. This article shows how to conduct customer, portfolio, and competitor diagnostics to pinpoint the... View Details
- 01 Sep 2005
- News
Predictable Surprises
political biases in preventing leaders from recognizing and acting on warning signs of impending disasters. Could you give an example of each? In the book, we talk about the cognitive biases of those involved in the fishing industry who... View Details
- 24 Jul 2000
- Research & Ideas
Global Brands: Connecting With Consumers Across Boundaries
that casks of whiskey and farm animals were "branded"—or seared—with some kind of mark to identify ownership, she pointed out, the word didn't take on its current commercial connotation until the 18th century and the First View Details
Keywords: by James E. Aisner
- 05 Nov 2007
- Research & Ideas
The Changing Face of American Innovation
on? Are they concentrated in a specific industry or business type? A: Inventors can file for patents in many technology fields, ranging from chemicals and drugs to computer software to agricultural... View Details