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  • 19 Jul 2004
  • Research & Ideas

Your Customers: Use Them or Lose Them

Reason: Commerce Bank decided to differentiate on service. For starters, it offers seven-day branch banking, giving customers extra convenience. In addition, every branch includes so-called penny arcades, coin changing machines that are... View Details
Keywords: by Martha Lagace
  • 15 Jul 2008
  • First Look

First Look: July 15, 2008

invested in technology stocks, relative to their style benchmarks, than their older colleagues. Furthermore, young managers, but not old managers, exhibit trend-chasing behavior in their technology stock investments. As a result, young... View Details
Keywords: Martha Lagace
  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

Brian Kenny: What motivated you to write the case? Why were you interested in it? Thales Teixeira: Some of my research is on the economics of attention and online reviews have amassed a vast amount of attention nowadays. People have View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 20 Aug 2013
  • First Look

First Look: August 20

exclusion restriction separating current and future payoff and (2) a finite horizon model in which there is no forward looking behavior in the last period. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=44102 August 2013... View Details
Keywords: Anna Secino
  • Second Quarter 2008
  • Article

How Does Investor Sentiment Affect the Cross-Section of Returns

By: Malcolm Baker, Johnathan Wang and Jeffrey Wurgler
Broad waves of investor sentiment should have larger impacts on securities that are more difficult to value and to arbitrage. Consistent with this intuition, we find that when an index of investor sentiment takes low values, small, young, high volatility,... View Details
Keywords: Volatility; Behavioral Finance; Stocks; Investment; Investment Return; Attitudes
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  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

those tactics which do not require the influencer to change the economic or structural aspects of the bargaining situation in order to persuade the target; (2) Review prior research on behavioral decision... View Details
Keywords: Martha Lagace
  • 17 Mar 2015
  • Research & Ideas

Where Did My Shopping Mall Go?

problem. Some have suggested taxing ecommerce to blunt its growth, but it is likely too late to change behaviors that have been engrained over the last decade. An abandoned escalator in an abandoned shopping... View Details
Keywords: by Sean Silverthorne; Retail
  • 10 Apr 2012
  • First Look

First Look: April 10

Galinsky Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract In four studies employing multiple manipulations of psychological closeness, we found that feeling connected to another individual who... View Details
Keywords: Carmen Nobel
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

today, a combination of fragmentation in consumer shopping behavior and emerging alternatives to home delivery will change how Americans buy consumables. The inexorable march of internet technology will... View Details
Keywords: by Sean Silverthorne; Retail
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

a fundamental change in technology strategy models. In a vertically integrated setting, a company needs to develop into a massive organization and cover a broad variety of business areas in order to scale and survive. This makes scaling... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

  Working PapersNone this week.   Cases & Course MaterialsAscent Media Group (A) Harvard Business School Case 607-064 Ascent Media races to adapt to the changes resulting from increasing digitalization of its business, from creative... View Details
Keywords: Martha Lagace
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

December 2017 Journal of Creative Behavior In Pursuit of Everyday Creativity By: Amabile, Teresa M. Abstract—Creativity researchers have long paid careful attention to individual creativity, beginning with studies of well-known geniuses... View Details
Keywords: Sean Silverthorne
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

innovations might impact—and be impacted by—workers, consumers, organizations, and society. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55845 March 2019 Organizational Behavior and Human Decision Processes Choice... View Details
Keywords: Dina Gerdeman
  • 12 Oct 2011
  • First Look

First Look: October 12

the investment behavior of firms. Using an international panel with many changes in payout taxes, we show that this prediction holds well. Payout taxes have a large impact on the dynamics of corporate... View Details
Keywords: Sean Silverthorne
  • 06 May 2013
  • Research & Ideas

How Local Events Shake Up Corporate Philanthropy

events were over, but the increased generosity tended to taper off and disappear after a few years. Thus, even the most majestic sporting events don't seem to have the power to change a locally-headquartered firm's philanthropic View Details
Keywords: by Carmen Nobel
  • September 2022 (Revised November 2023)
  • Case

Wordle

By: Karen G. Mills, Christina Wallace, Ebehi Iyoha, Gabriella Elanbeck and Morgane Herculano
After sourdough bread, countertop chive gardens, and vaccine selfies came a pandemic-era trend that everyone seemed to be in on: one daily chance to guess a five-letter word and crow about your success on social media via little green and yellow squares. From a... View Details
Keywords: Games; Innovation; General Management; Mergers and Acquisitions; Trends; Entrepreneurship; Bids and Bidding; Consumer Behavior; Entertainment and Recreation Industry; Technology Industry
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  • 30 Aug 2016
  • First Look

August 30, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51552 forthcoming Journal of Economic Behavior & Organization Competition and Social Identity in the Workplace: Evidence from a Chinese Textile Firm By: Kato, Takao, and Pian Shu... View Details
Keywords: Carmen Nobel
  • November 2024
  • Case

Innovation at Master Kong Beverages

By: David E. Bell and Shu Lin
Hong-Chen Wei (HBS MBA 2014), Chairman of KSF Beverage Holding Co., Ltd. (KSFB), was steering the company toward the premium segment with the launch of “InheriTea,” a premium, sugar-free tea product. Traditionally, KSFB’s flagship brand, Master Kong, catered to the... View Details
Keywords: Consumer Behavior; Trends; Behavior; Collaborative Innovation and Invention; Product Launch; Product Development; Segmentation; Organizational Culture; Product Positioning; Food and Beverage Industry; Consumer Products Industry; Retail Industry; Manufacturing Industry; Asia; China
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  • 31 Jan 2017
  • First Look

First Look at New Research: January 31, 2017

products to have adverse events reports. These data may inform proposals for review of high-risk devices. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52136 in press Organizational Behavior and Human Decision Processes... View Details
Keywords: Carmen Nobel
  • 25 Jul 2017
  • First Look

First Look at New Research and Ideas: July 25, 2017

cast may deviate dramatically from pure QV predictions because of the complex and refined nature of equilibrium play. Most plausibly, voting behavior and outcomes would be determined predominately by social and psychological forces, would... View Details
Keywords: Carmen Nobel

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