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Show Results For
- All HBS Web
(2,333)
- People (1)
- News (587)
- Research (1,498)
- Events (11)
- Multimedia (15)
- Faculty Publications (671)
- 05 Mar 2009
- What Do You Think?
How Frank or Deceptive Should Leaders Be?
for not just a recession but a depression. They raise questions about the appropriate posture for leaders under conditions in which they themselves may harbor pessimism about the future. And they call out for more attention to ways in... View Details
Keywords: by Jim Heskett
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
methods of selling, popular culture doesn't pay much attention to the corporate salesperson who works for a large firm, makes use of data, and services large accounts. To give some recent examples: the Maysles Brothers documentary... View Details
Keywords: by Laura Linard
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
A: Jim Heskett: One can only speculate on the sources of low job satisfaction. It could be a product of unmet expectations, possibly due to inadequate attention by firms to hiring, training, and subsequent management. Those entering the... View Details
Keywords: by Sean Silverthorne
- 09 Mar 2023
- Blog Post
Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary
attention to,” Singer said. “We found that many narratives stayed consistent for someone’s whole life. Even if they move away from passions for practical reasons as some point in their career, they come back.” This idea of finding your... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
pay insufficient attention to encouraging employees to cooperate. And when they do consider cooperation, they rely too heavily on incentives alone as the panacea. Those who get it right recognize that changing behavior requires a... View Details
- 07 Jul 2011
- What Do You Think?
So We Adapt. What’s the Downside?
to their book, Built to Last, advised us to "Preserve the core but stimulate progress." Phil Clark argued that commitment, embodied for him in habit, "gives us time to pay attention and think about what is happening around... View Details
Keywords: by Jim Heskett
- 01 Feb 2022
- Book
Innovation Isn’t Just for Startups: How Big Companies Can Succeed
by demonstrating new ways of working. They are passionate about an opportunity to reinvent the business, know how to get the attention of executives with compelling facts, want to design a new venture for success, do not want to conform,... View Details
Keywords: by Lane Lambert
- Web
Diversity and Inclusion - Christensen Center for Teaching & Learning
with a brief acknowledgment/commentary/redirect, or engage in dialogue with the student raising the point and potentially open the discussion to reactions from other students. In deciding how to respond, the instructor should make every attempt to “read the room,”... View Details
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
that whatever technology you choose to implement you execute it flawlessly. Similarly, it matters little whether you centralize or decentralize your business as long as you pay attention to simplifying the way your organization is... View Details
- 01 May 2014
- Working Paper Summaries
Better Deals Through Level II Strategies: Advance Your Interests by Helping to Solve Their Internal Problems
Keywords: by James K. Sebenius
- 02 Jan 2014
- Working Paper Summaries
Managing the Family Firm: Evidence from CEOs at Work
- September 2023 (Revised June 2024)
- Case
Kaspi.kz: Building Trust through Innovation
By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner
This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details
Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry
Sucher, Sandra J., Fares Khrais, and Marilyn Morgan Westner. "Kaspi.kz: Building Trust through Innovation." Harvard Business School Case 324-022, September 2023. (Revised June 2024.)
- 2007
- Working Paper
A Taste For Obscurity: An Individual-Level Examination of 'Long Tail' Consumption
By: Anita Elberse
Because online retailers are often able to provide products in a more cost-efficient manner than bricks-and-mortar stores, online channels are characterized by a vast assortment of products. Proponents of the "long tail" principle recently argued that the demand for... View Details
- 2002
- Book
Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs
By: Rakesh Khurana
Corporate CEOs are headline news. Stock prices rise and fall at word of their hiring and firing. Business media debate their merits and defects as if individual leaders determined the health of the economy. Yet we know surprisingly little about how CEOs are selected... View Details
Keywords: Managerial Roles; Selection and Staffing; Personal Characteristics; Experience and Expertise; Investment Activism; Corporate Strategy
Khurana, Rakesh. Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs. Princeton, NJ: Princeton University Press, 2002.
- 01 Oct 2021
- Research & Ideas
Dying to Lead: How Reaching the Top Can Kill You Sooner
Business Administration. The detrimental health impacts of pressure-filled professions are increasingly getting the attention of business leaders, who are not only concerned about the welfare of their workers, but also have an eye on... View Details
Keywords: by Jay Fitzgerald
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
need to look after themselves, and they’re not leading when they do that, and they need to be way more attentive to and present for the needs of others. Great leaders are not multitasking on Zoom. They don’t have their video turned off.... View Details
Keywords: by Kristen Senz
- 2008
- Other Unpublished Work
Accounting, Risk Management and the Aftermath of a Control Debacle
By: Anette Mikes
Despite the widespread adoption of risk management systems in the financial services industry, recent control debacles highlight the apparent lack of top managerial attention to risk controls. Yet in order to understand the workings and uses of risk controls (or any... View Details
- 22 Feb 2017
- HBS Seminar
Juliet Schor, Boston College
- 01 Mar 2024
- News
Vital Signs
DemDx still need to know all the right medical questions to ask, as well as national guidelines and protocols, explains Gresser, who consulted with 200 medical experts in developing the product. The tool puts all of this key information into an easy framework, which... View Details
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
employees and lower-level managers to report problems. With customers and investors more attentive than ever to corporate social responsibility, firms that act ethically will have a competitive advantage, Nelson says. “You have more... View Details
Keywords: by Lane Lambert