24/7 Work Culture - Publications - Faculty & Research

19 Apr 2004
Research & Ideas

Birth of the American Salesman

methods of selling, popular culture doesn't pay much attention to the corporate salesperson who works for a large firm, makes use of data, and services large accounts. To give some recent examples: the... View Details

Keywords: by Laura Linard

Web

Events - Business History

and cultural context. Mar 1 01 Mar 2019 Conference Italy and the Origins of Capitalism This workshop, brought together internationally-renowned scholars in the fields of medieval, Renaissance, and economic history doing vibrant View Details

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

ways in which organizations met the challenges of 2020. What strategies and actions worked better than others? What can we learn from these? While many companies reduced payor headcount, some pledged at the outset of the crisis to do... View Details

Keywords: by Boris Groysberg and Sarah Abbott

2011
Book

Detour: My Unexpected, Amazing, Life Changing Journey With OnStar

By: Chet Huber

Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice... View Details

Keywords: General Motors; OnStar; Technological Innovation; Business Startups; Transportation; Safety; Personal Development and Career; Creativity; Success; Business History; Auto Industry

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16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

05 Feb 2018
What Do You Think?

Should Companies Disclose Employee Compensation?

). It also made poaching easy." Arun expressed fears that, "people will begin to judge one another by their compensation instead of the value they bring to the company." Chakraborty went on to suggest that "every organization may like to View Details

Keywords: by James Heskett; Financial Services

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

works on specific types of inventions We were also interested in the types of inventions Bezos was personally involved in, so we broadly categorized his patents based on information in the patent abstract and description. We found that... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

Blog

The Chao Center: The Heart of HBS Executive Education

(1930-2007) an immigrant from China who, with her husband James Si-Cheng Chao, built a life in the U.S. and raised six daughters. It is the first building on campus named for a Chinese family and its extraordinary matriarch. After working... View Details

2018
Chapter

The Strategic Imperative of Psychological Safety and Organizational Error Management

By: Amy C. Edmondson and Paul Verdin

Despite discussion in the management literature about agile organizations or learning organizations, many large organizations are top-down, slow to change, and fraught with obstacles to learning. We describe “strategy-as-learning” to contrast with the traditional... View Details

Keywords: Strategy; Learning; Safety; Organizational Culture; Performance Consistency

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04 May 2023
News

Class of 2024 Embarks on Global Immersion

pandemic, FGI was canceled in 2020 and 2021, and was reintroduced in 2022 in 15 locations in the United States. More than 1,000 students in the Class of 2024 are set to travel this weekend to their FGI locations (see map), where they will View Details

04 Jan 2024
News

Great Heights

from there. Thus outnumbered, women can find themselves at odds with tech’s “cowboy culture,” Kostova says. She recalls the immature antics of some of the young male engineers she worked with in Silicon Valley, including at the... View Details

Keywords: Amy Crawford

29 Jul 2020
Blog Post

To New Beginnings: Reflecting on Transitioning Careers and Starting a Family while at HBS

culture fit me best. That firm turned out to be Boston Consulting Group. BCG recruiters went out of their way to make my interview period one that worked best for me. They asked me if I wanted to interview... View Details

17 Jul 2023
Blog Post

Sustainability Career Advice from the Career & Professional Development Office

what you were doing before joining HBS and what inspired you to join the Career & Professional Development (CPD) team. Before coming to HBS, I lived in New York City where I worked in integrated marketing for VH1. During my time at... View Details

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

and governance system? Performance and psychological alignment that works for a period of time—sometimes many years—can create rigidities that require challenges. In the book I discuss what leaders must do, be, and know to lead a... View Details

Keywords: by Martha Lagace

26 Mar 2020
Blog Post

The Road Untraveled: VC Perspectives on COVID-19

African-American investors across the country. After school, he plans to continue working in the VC industry, partnering with incredible founders to build leading technology platforms of the future. We caught up with Brian to learn about... View Details

09 Mar 2023
Blog Post

Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

with a rigid structure that discouraged risk taking. For some, learning flex-leadership styles helped them to find success and others found company cultures outside of their home countries where they could thrive. Finally, a common thread... View Details

17 Jun 2011
HBS Case

KFC’s Explosive Growth in China

humble. "There's no room for ego," Su explained in the case. "China doesn't have the same culture of individualism that is present in the United States." Su's strategy was that KFC "would not be seen as a foreign... View Details

Keywords: by Maggie Starvish; Food & Beverage

27 Jun 2019
Blog Post

My Week at Harvard Business School's Summer Venture in Management Program (SVMP)

from Vanderbilt University and also among three Jackie Robinson Foundation Scholars with the shared conviction to challenge ourselves and work towards a better future. Representing so many different social and View Details

01 Sep 2023
News

Alumni and Faculty Books

Edited by Margie Kelley The Happiness Handbook By Landon Carter (MBA 1967) Marshall and McClintic Publishing Have you ever wished you had the instruction manual for being a happy human on planet Earth? This book will answer some of life’s fundamental questions: Who am... View Details

Program

Public Education Leadership Project

Summary Improved student performance depends on strong leadership, a culture of collaboration, and a dedication to accountability across a school district. This program helps leaders from U.S.-based urban school systems apply proven... View Details

Publications