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      • October 2005 (Revised February 2006)
      • Case

      Reactivity: A Case of Re-Invention

      By: Myra M. Hart and Sylvia Sensiper
      By the time Glenn Osaka joined Reactivity as its new CEO in January 2001, the Internet bubble had burst, the financial markets had turned, and the company's core businesses were drying up. He was not hired to lead a turnaround, but Osaka found that the firm's future... View Details
      Keywords: Management Style; Venture Capital; Organizational Culture; Applications and Software; Leadership Style; Product; Transformation; Organizational Change and Adaptation; Entrepreneurship; Growth and Development Strategy; Information Technology Industry; Consulting Industry
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      Hart, Myra M., and Sylvia Sensiper. "Reactivity: A Case of Re-Invention." Harvard Business School Case 806-025, October 2005. (Revised February 2006.)
      • September 2005
      • Case

      IBM Network Technology (A) (Abridged)

      By: Michael L. Tushman
      An unconventional manager within IBM leads the creation of a business unit with multibillion-dollar potential, winning over customers and nudging the organization to make the changes needed to achieve dramatic growth. Exemplifies how organizational design and... View Details
      Keywords: Organizational Design; Management Teams; Leadership Style; Growth and Development; Growth and Development Strategy; Employees; Information Technology Industry
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      Tushman, Michael L. "IBM Network Technology (A) (Abridged)." Harvard Business School Case 406-053, September 2005.
      • September 2005 (Revised April 2010)
      • Case

      Scharffen Berger Chocolate Maker (A)

      By: Daniel C. Snow, Steven C. Wheelwright and Alison Berkley Wagonfeld
      Scharffen Berger, a premium brand chocolate, is growing rapidly and must decide where and when to add capacity in the production line and with what technology. The company must consider the demands of marketing, the impact on quality and reputation, and the economics... View Details
      Keywords: Production; Business Processes; Organizational Change and Adaptation; Performance Capacity; Quality; Expansion
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      Snow, Daniel C., Steven C. Wheelwright, and Alison Berkley Wagonfeld. "Scharffen Berger Chocolate Maker (A)." Harvard Business School Case 606-043, September 2005. (Revised April 2010.)
      • September 2005
      • Case

      Whitbread PLC (A)

      By: Michael Beer and James Weber
      Describes the change process Whitbread employed in transforming its organization and culture from a single underperforming business operating in a relatively stable environment to a multibusiness, high-commitment, and high-performance corporation operating in more... View Details
      Keywords: Organizational Change and Adaptation; Change Management; Growth and Development Strategy; Growth Management; Business Growth and Maturation; Business or Company Management; Leadership; Diversification
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      Beer, Michael, and James Weber. "Whitbread PLC (A)." Harvard Business School Case 406-007, September 2005.
      • 2005
      • Chapter

      The Recovery Window: Organizational Learning Following Ambiguous Threats

      By: A. Edmondson, Erika Ferlins, Laura Feldman and Richard Bohmer
      Keywords: Organizational Change and Adaptation; Organizational Design; Risk and Uncertainty; Opportunities
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      Edmondson, A., Erika Ferlins, Laura Feldman, and Richard Bohmer. "The Recovery Window: Organizational Learning Following Ambiguous Threats." In Organization at the Limit: Lessons from the Columbia Disaster, edited by M. Farjoun and W. Starbuck, 220–245. Blackwell Publishing, 2005.
      • July 2005
      • Class Lecture

      Organizational Learning in the Face of Ambiguous Threats

      By: Richard M.J. Bohmer, Amy C. Edmondson and Michael Roberto
      Keywords: Organizational Change and Adaptation
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      Bohmer, Richard M.J., Amy C. Edmondson, and Michael Roberto. "Organizational Learning in the Face of Ambiguous Threats." Harvard Business School Class Lecture 605-093, July 2005.
      • July 2005 (Revised April 2009)
      • Case

      Real Madrid Club de Futbol (Multimedia)

      By: John A. Quelch
      In June 2004, Florentino Perez, a well-known Spanish businessman, was elected president of Real Madrid, one of the world's top soccer clubs. In his campaign, Perez had promised to turn around the club's finances, bring in world-class talent, and extend the club's brand... View Details
      Keywords: Risk Management; Brands and Branding; Marketing Strategy; Organizational Change and Adaptation; Sports; Expansion; Sports Industry; Spain
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      Quelch, John A. "Real Madrid Club de Futbol (Multimedia)." Harvard Business School Multimedia/Video Case 505-081, July 2005. (Revised April 2009.)
      • 2005
      • Book

      Renewing Unilever: Transformation and Tradition

      By: Geoffrey Jones
      This book examines the history of Unilever over the last half century. Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision-making, marketing, brand... View Details
      Keywords: Business History; Decision Making; Organizational Culture; Globalization; Transformation; Human Resources; Business Strategy; Brands and Branding; Innovation and Invention; Consumer Products Industry
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      Jones, Geoffrey. Renewing Unilever: Transformation and Tradition. Oxford: Oxford University Press, 2005.
      • June 2005
      • Case

      Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (A)

      By: Michael Y. Yoshino and Yukihiko Endo
      The company, once an outstanding Japan-based global leader in electronics and major appliances, suffered poor performance during the 1990s. Kunio Nakamura became CEO in 2001 and sought to transform the company in a fundamental way. Examines the company's history,... View Details
      Keywords: Transformation; Business History; Leading Change; Management Systems; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Electronics Industry; Japan
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      Yoshino, Michael Y., and Yukihiko Endo. "Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (A)." Harvard Business School Case 905-412, June 2005.
      • June 2005 (Revised January 2008)
      • Case

      Corey Robinson at Sprint Corporation (A)

      By: Linda A. Hill, Anthony Mayo and Lisa Pode
      Corey Robinson is promoted to a new position at Sprint during a time of much internal change within the company. Asks readers to consider how he sets the tone to his new management team and how effective he is in building credibility in his new leadership role. A... View Details
      Keywords: Leadership Style; Management Skills; Management Teams; Organizational Change and Adaptation; Performance Effectiveness; Personal Development and Career; Power and Influence; Telecommunications Industry
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      Hill, Linda A., Anthony Mayo, and Lisa Pode. "Corey Robinson at Sprint Corporation (A)." Harvard Business School Case 405-094, June 2005. (Revised January 2008.)
      • May 2005 (Revised April 2011)
      • Case

      Arctic Timber AB: Engineered Woods Division (A)

      By: Michael L. Tushman, David Kiron and Wendy Smith
      Describes the leadership challenges involved in managing strategic innovation and change in a highly mature business unit. Allows systematic exploration of organizational structures, incentives, competencies, and culture that impede innovation. Pivots on a new leader's... View Details
      Keywords: Change Management; Innovation and Management; Innovation Strategy; Leadership; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure
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      Tushman, Michael L., David Kiron, and Wendy Smith. "Arctic Timber AB: Engineered Woods Division (A)." Harvard Business School Case 405-067, May 2005. (Revised April 2011.)
      • May 2005
      • Supplement

      Otis Elevator: An Interview with Ari Bousbib (video)

      By: F. Warren McFarlan and Brian DeLacey
      CEO Ari Bousbib talks about how IT is transforming Otis and the practical challenges they are overcoming. Visibly demonstrates what appropriate CEO involvement is in an IT-enabled business transformation. View Details
      Keywords: Management Teams; Information Technology; Organizational Change and Adaptation; Leading Change; Construction Industry; Manufacturing Industry; Consumer Products Industry
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      McFarlan, F. Warren, and Brian DeLacey. "Otis Elevator: An Interview with Ari Bousbib (video)." Harvard Business School Video Supplement 305-706, May 2005.
      • April 2005 (Revised June 2005)
      • Compilation

      Boeing 787: The Dreamliner

      By: Richard L. Nolan and Suresh Kotha
      Boeing dominated the commercial airline manufacturing business since bringing out the first commercial airline jet airliner. But in 2005, it delivered fewer new planes than its fast-moving competitor, Airbus. Boeing responded by transforming its manufacturing business... View Details
      Keywords: Competitive Strategy; Risk Management; Organizational Change and Adaptation; Air Transportation Industry; Manufacturing Industry; United States
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      Nolan, Richard L., and Suresh Kotha. "Boeing 787: The Dreamliner." Harvard Business School Compilation 305-101, April 2005. (Revised June 2005.)
      • April 2005
      • Case

      Handleman Company

      By: Janice H. Hammond and Kevin Dolan
      Describes the organization and operations of the Handleman Co., an intermediary in the music industry that buys recorded music and resells it to mass retailers such as Wal-Mart. The company provides distribution, inventory management, retail merchandising, and category... View Details
      Keywords: Business Organization; Music Entertainment; Cost Management; Growth and Development; Business or Company Management; Distribution Channels; Problems and Challenges; Risk and Uncertainty; Online Technology; Value Creation; Music Industry
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      Hammond, Janice H., and Kevin Dolan. "Handleman Company." Harvard Business School Case 605-024, April 2005.
      • April 2005 (Revised January 2006)
      • Case

      Protege Partners: The Capacity Challenge

      By: Randolph B. Cohen
      In February 2005, Jeffrey Tarrant (HBS '85) and Ted Seides (HBS '99) considered their strategy for Protege Partners, founded in July 2002 as a fund of hedge funds (FOHF) specializing in small hedge funds. Protege's assets under management had grown to $1.1 billion, and... View Details
      Keywords: Organizational Change and Adaptation; Business Growth and Maturation; Investment Funds; Financial Services Industry
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      Cohen, Randolph B., and Brian DeLacey. "Protege Partners: The Capacity Challenge." Harvard Business School Case 205-100, April 2005. (Revised January 2006.)
      • April 2005 (Revised March 2006)
      • Case

      Change at Whirlpool Corporation (A)

      By: Jan W. Rivkin, Dorothy A. Leonard and Gary Hamel
      In 1998, the CEO of Whirlpool Corp. decides to change the company's strategy significantly to escape an increasingly unattractive "stalemate" in the appliance industry. The change he proposes involves a fundamental shift in the company's focus--from manufacturing to... View Details
      Keywords: Organizational Change and Adaptation; Change Management; Competitive Advantage; Strategic Planning; Production; Brands and Branding; Management Teams; Consumer Products Industry; United States
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      Rivkin, Jan W., Dorothy A. Leonard, and Gary Hamel. "Change at Whirlpool Corporation (A)." Harvard Business School Case 705-462, April 2005. (Revised March 2006.)
      • April 2005 (Revised January 2007)
      • Case

      Furman Selz LLC (A): A Tale of Two Acquisitions

      By: Nancy D. Beaulieu, Boris Groysberg and Kyle Doherty
      Profiles a firm that was reacquired by two companies with different degrees of success. Highlights integration challenges present in acquisition deals when the primary assets of the target are human capital. Focuses on Furman Selz's acquisition by Xerox in 1987; its... View Details
      Keywords: Mergers and Acquisitions; Transition; Valuation; Human Capital; Compensation and Benefits; Integration; Organizational Culture; Banking Industry; Financial Services Industry; United States
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      Beaulieu, Nancy D., Boris Groysberg, and Kyle Doherty. "Furman Selz LLC (A): A Tale of Two Acquisitions." Harvard Business School Case 905-066, April 2005. (Revised January 2007.)
      • April 2005 (Revised July 2009)
      • Case

      IBM's Decade of Transformation: Turnaround to Growth

      By: Lynda M. Applegate, Robert D. Austin and Elizabeth Collins
      Describes IBM's decade of transformation. Provides background on the company's history and the factors that led to its near death in the early 1990s and to its remarkable turnaround during Gerstner's reign as CEO. A rewritten version of an earlier case. View Details
      Keywords: History; Organizational Change and Adaptation; Leading Change; Transformation; Growth and Development Strategy
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      Applegate, Lynda M., Robert D. Austin, and Elizabeth Collins. "IBM's Decade of Transformation: Turnaround to Growth." Harvard Business School Case 805-130, April 2005. (Revised July 2009.)
      • April 2005 (Revised November 2005)
      • Case

      Information Technology at COSCO

      By: F. Warren McFarlan, Guoqing Chen and David Lane
      Describes the current status of IT applications at the second largest container shipping company in the world: China-based COSCO. Describes the challenges the company has faced in dealing with its development and shows a series of organizational and application... View Details
      Keywords: Information Technology; Organizational Change and Adaptation; Problems and Challenges; Shipping Industry; China
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      McFarlan, F. Warren, Guoqing Chen, and David Lane. "Information Technology at COSCO." Harvard Business School Case 305-080, April 2005. (Revised November 2005.)
      • March 2005 (Revised March 2006)
      • Case

      Sealed Air Taiwan (A) (Abridged)

      By: Lynn S. Paine
      The general manager for U.S.-based Sealed Air Corp.'s Taiwan subsidiary must decide how to improve productivity and achieve profitability. In addition to considering a new approach to compensation, he is wondering how to bridge the gap between Sealed Air's corporate... View Details
      Keywords: Organizational Culture; Organizational Change and Adaptation; Cross-Cultural and Cross-Border Issues; Relationships; Service Operations; Motivation and Incentives; Management Skills; Compensation and Benefits; Taiwan; United States
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      Paine, Lynn S. "Sealed Air Taiwan (A) (Abridged)." Harvard Business School Case 305-094, March 2005. (Revised March 2006.)
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