Publications

February 1999
Teaching Note

Singapore Unlimited: Building the National Information Infrastructure, Teaching Note

By: Lynda M. Applegate

Teaching Note for (9-196-012). A rewritten version of an earlier teaching note. View Details

Keywords: Information Management; Infrastructure; Policy; Government Administration; Information Industry; Singapore

Web

Neil Band | MBA

delivery for my senior thesis. Formative experience at the intersection of technology and business: At Kensho, an AI/ML fintech company, I learned that the greatest discoveries of this century will be due to unprecedented scale of collaboration. Whether I was working... View Details

01 May 2013
News

Dhruv Agarwala, MBA 2002

been a fundamental part of my career progression,” says Agarwala, who held several leadership positions at GE, including head of its infrastructure business in India, before embarking on a successful career as an entrepreneur. His latest... View Details

16 Apr 2007
Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

however, depends on the number of peers in the network, the amount of people that share, the state of broadband infrastructure, and the "resolution" of content. Intuitively, a better broadband infrastructure should make p2p more... View Details

Keywords: by Sean Silverthorne; Music

10 Aug 2020
Research & Ideas

COVID's Surprising Toll on Careers of Women Scientists

infrastructure needed to support women with children.” Myers, Lakhani, and their co-researchers queried nearly half a million scientists across some 20 categories for their work in mid-April, roughly one month into widespread shutdowns... View Details

Keywords: by Rachel Layne; Pharmaceutical; Biotechnology; Health

Portrait Project

Val Mendeleev

Morocco; starting a global TV network that influences, entertains, and educates millions toward happier, nonviolent lives; and investing in the tourism infrastructure of my home country. I also dream of changing my career every five... View Details

10 Oct 2017
News

Risk and Rewards

Adebayo Ogunlesi (MBA 1979) is chairman and managing partner of Global Infrastructure Partners. In this interview he talks about the rewards of taking risks on unexpected opportunities. “People often ask me, ‘What is the best advice you... View Details

01 Feb 2002
News

HBS Expands Global Presence

particularly when that work involves an international dimension. We want the ERC to provide a complete infrastructure for faculty so that they can develop cases in the most favorable conditions possible." HBS professor Dwight B. Crane,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

2019
Working Paper

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 17 The Wintel Standards-based Platform

By: Carliss Y. Baldwin

The purpose of this chapter is to use the theory of bottlenecks laid out in previous chapters to better understand the dynamics of an open standards-based platform. I describe how the Wintel platform evolved from 1990 through 2000 under joint sponsorship of Intel and... View Details

Keywords: Open Platforms; Bottlenecks; Wintel Platform; Disintermediation; Information Infrastructure; Applications and Software; Business History; Digital Platforms; Computer Industry

SSRN

Read Now

July 2016 (Revised November 2018)
Case

Code.org

By: John J-H Kim, Lauren Barley and Allison M. Ciechanover

The case explores Hadi Partovi’s mission to provide every K-12 student in the United States the opportunity to learn computer science. Students can assess how Partovi transformed his passion into an organization that reached millions around the globe through the launch... View Details

Keywords: Nonprofit Organizations; Information Technology; Information Infrastructure; Applications and Software; Education; Education Industry; United States

Educators

December 2001 (Revised June 2002)
Case

Shenzhen Stock Exchange

By: F. Warren McFarlan, Guoqing Chen, David Kiron and Iris T. Li

The second largest stock exchange in China, shows a surprising sophistication. This case describes the company's growth and underlying technology. View Details

Keywords: Networks; Internet and the Web; Business Growth and Maturation; Infrastructure; Financial Services Industry; China

April 2005 (Revised March 2007)
Case

eAccess, Ltd.

By: Thomas R. Eisenmann, Masako Egawa and Ariko Ota

The managers of eAccess, Japan's third largest provider of digital subscriber line (DSL) service, must decide whether to enter the mobile communications business. Japan's mobile services are among the world's most expensive, and incumbent carriers' profits are high. To... View Details

Keywords: Information Infrastructure; Diversification; Policy; Business Startups; Mobile and Wireless Technology; Communications Industry; Telecommunications Industry; Japan

February 2005 (Revised March 2013)
Case

Phase Zero: Introducing New Services at IDEO (A)

By: Amy C. Edmondson and Laura Feldman

Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0"... View Details

Keywords: Strategy; Service Operations; Product Design; Infrastructure; Customer Focus and Relationships; Innovation and Invention; Service Industry; Boston; United States

Educators

January 2005 (Revised August 2005)
Case

Apple Computer, 2005

By: David B. Yoffie and Barbara Mack

Apple has reaped the benefits of its innovative music player, the iPod. However, its PC and server business continue to hold small market share relative to the worldwide computer market over the past few years. Will the iPod lure new users to the Mac? Will Apple be... View Details

Keywords: Technological Innovation; Innovation Strategy; Information Infrastructure; Brands and Branding; Computer Industry; Entertainment and Recreation Industry

Educators

January 2002
Case

Teledesic

By: Thomas R. Eisenmann, Daniel J. Green and Douglas R Rogers

Management of a satellite-delivered broadband data communications company sets strategy in an uncertain environment, using Michael Porter's scenario planning tools to assess likely outcomes and determine which actions to take. This case draws a distinction between... View Details

Keywords: Business Model; Business or Company Management; Infrastructure; Strategic Planning; Risk and Uncertainty; Strategy; Internet; Information Technology Industry

September 1999 (Revised January 2000)
Technical Note

Last Mile of Broadband Access, The: Technical Note

By: Jay O. Light, Lynda M. Applegate and Daniel J. Green

Provides an overview of broadband access technology. Includes technical overviews of cable, DSL, fixed wireless, and satellite systems, and suggests the technical suitability of each to accommodate broadband applications. View Details

Keywords: Business Model; Infrastructure; Internet and the Web; Mobile and Wireless Technology