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  • 03 Jan 2017
  • Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

Norton conducted a field experiment in which employees at a large corporation had the opportunity to exercise on slow-moving treadmills attached to standing desks. The goal of the employees: To get in shape while doing their everyday... View Details
Keywords: by Carmen Nobel
  • 11 Apr 2018
  • Research & Ideas

Sexual Harassment: What Employers Should Do Now

chick” and said she performed surgery “like a girl.” Jurors ultimately awarded her $168 million, the largest judgment for a single victim of workplace harassment in United States history. Years later, sexual harassment remains a problem... View Details
Keywords: by Dina Gerdeman
  • 01 Mar 2022
  • What Do You Think?

Is It Time for More Reverse Mentoring?

personal computing and the power of the Internet. CEO Jack Welch responded with his typical high-energy enthusiasm. After seeking out a young mentor in the organization to help him learn, he “suggested” that his senior colleagues find fellow View Details
Keywords: by James Heskett
  • Career Coach

Craig Husa

As the founder or CEO, Craig (HBS ’90, USNA ’83) has grown and sold four technology-enabled companies to leading public companies.  He attributes most of his success (the rest is luck) to building and leading high performing teams who can... View Details
Keywords: Clean Technology; Energy; Emerging Markets; Entrepreneurship; Technology; Venture Capital; Financial Services (All); Energy; Oil & Gas; Energy; Impact Investing; Financial Services (All)
  • 30 Jan 2012
  • Research & Ideas

Measuring the Efficacy of the World’s Managers

and incentives—whether organizations promoted and rewarded employees based on performance and tried to keep the best performers from quitting. To collect the data, the... View Details
Keywords: by Carmen Nobel
  • 03 Aug 2016
  • What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

stock holders’ but seldom ‘it’s all about the employees and customers.’” Bruce Lloyd argued that there has been too much emphasis on power and too little on values in leadership literature and training. “Leadership is much more concerned... View Details
Keywords: by James Heskett; Education
  • March 2011
  • Case

Insight Communications

By: Rajiv Lal and Natalie Kindred
After undertaking a multi-year, metrics-driven operational and cultural overhaul, in April 2010 Insight Communications was planning the next phase of its development. Insight was a New York-based provider of cable, landline phone, and high-speed Internet service to... View Details
Keywords: Organizational Culture; Competitive Strategy; Management Practices and Processes; Performance Improvement; Growth Management; Management Systems; Business Processes; Measurement and Metrics; Employees; Telecommunications Industry; New York (state, US)
Related
  • 25 Feb 2020
  • News

Research Brief: May I Ask Your Advice?

online lab studies and a field experiment, all of which confirmed that asking for feedback produces more vague and limited responses, while asking for advice results in forward-thinking and actionable input. The difference boils down to mindset: judging past View Details
Keywords: Jen McFarland Flint
  • June 2003 (Revised August 2003)
  • Case

Pension Policy at The Boots Company PLC

By: Luis M. Viceira and Akiko M. Mitsui
In early 2000, the trustees of the pension scheme at Boots considered a proposal to move 100% of the pension assets into a bond portfolio, which would be passively managed. The Boots Co. PLC was a leading retailer of cosmetics and toiletries in the United Kingdom, and... View Details
Keywords: Performance Productivity; Employees; Asset Management; Capital Structure; Investment Portfolio; Consumer Products Industry; United Kingdom
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  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

America's Innovation & Development Team quickly realized that it would be very difficult to conduct a diverse array of experiments within the confines of a traditionally designed bank branch. Experiments require frequent changes in practices and processes, which... View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • 23 Jan 2018
  • First Look

First Look at New Research and Ideas, January 23, 2018

Psychology The Downside of Downtime: The Prevalence and Work Pacing Consequences of Idle Time at Work By: Brodsky, Andrew, and Teresa M. Amabile Abstract—Although both media commentary and academic research have focused much attention on the dilemma of View Details
Keywords: Sean Silverthorne
  • Web

Four Steps to Building the Psychological Safety That High-Performing Teams Need | Working Knowledge

coined the term “team psychological safety” in the 1990s to describe work environments where candor is expected and where employees can speak up without fear of retribution. When employees feel... View Details
  • 17 Sep 2013
  • First Look

First Look: September 17

believed their department's performance was satisfactory, but poorly trained employees in other departments caused the failures. However, only 14% of the operational failures arose from errors or training.... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

performance to improve, only to be bitterly disappointed. For some reason, the right things still don't happen. Why is change so hard? First of all, most people are reluctant to alter their habits. What worked in the past is good enough;... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 08 Jan 2001
  • Research & Ideas

Can Japan Compete? [Part Two]

companies are already starting to find ways to combine incentives for performance with measures to create more loyalty and employee affiliation with the company. Japanese companies created a very extreme... View Details
Keywords: by Martha Lagace & Hilah Geer
  • 22 Oct 2013
  • First Look

First Look: October 22

  Publications August 2013 PLoS ONE Prosocial Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Elizabeth W. Dunn, Michael I. Norton, and Jordi Quoidbach Abstract—In... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2023
  • News

Happy Monday

Illustration by Fabio Consoli Illustration by Fabio Consoli The co-CEOs noticed it right away: Early in the pandemic, staffers at the online children’s clothing company Primary.com were struggling when they logged back into Zoom on Mondays. People were not recharging... View Details
Keywords: Jen McFarland Flint; Apparel Manufacturing; Manufacturing
  • 03 Aug 2010
  • First Look

First Look: August 3

entrepreneurship researchers.   Working PapersSpeaking Up Constructively: Managerial Practices That Elicit Solutions from Front-line Employees Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W. Toffel Abstract Ideas that could... View Details
Keywords: Martha Lagace
  • 14 May 2020
  • Research & Ideas

What Leaders Can Do to Fight the COVID Fog

deftly: “How to most effectively communicate with all employees remotely and show empathy, while running around with [my] hair on fire trying to save the current business while at the same time trying to shape the future of the company in... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 06 Oct 2014
  • Research & Ideas

Why Businesses Need a Language Strategy

it - and they have to. But they also save millions of dollars by equipping their employees to perform well in English or another relevant language. That said, they would be the first to say that... View Details
Keywords: Re: Tsedal Neeley