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  • All HBS Web  (3,475)
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    • Research  (2,357)
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Show Results For

  • All HBS Web  (3,475)
    • News  (793)
    • Research  (2,357)
    • Events  (2)
    • Multimedia  (29)
  • Faculty Publications  (1,178)
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    The Transparency Trap

    To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But my research shows that less-transparent work environments can actually yield more-transparent employees who solve problems more... View Details

    • October 2015 (Revised January 2017)
    • Case

    P&G Canada: Old Company, New Tricks

    By: Brian J. Hall, Tiffany Y. Chang and Theresa Morin Hall
    P&G Canada faces ongoing global pressure to increase productivity and reduce spending. Thom Lachman, president of P&G Canada, is seemingly out of options that will make a large enough impact without harming the business, until the idea of a radical space reduction... View Details
    Keywords: Organizations; Organizational Change and Adaptation; Leading Change; Human Resources; Change Management; Transition; Consumer Products Industry; Canada
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    Hall, Brian J., Tiffany Y. Chang, and Theresa Morin Hall. "P&G Canada: Old Company, New Tricks." Harvard Business School Case 916-019, October 2015. (Revised January 2017.)
    • 16 Apr 2019
    • News

    Research Confirms: When Receiving Bad News, We Shoot the Messenger

    • July–August 2023
    • Article

    Case Study: How Should a Start-Up Cut Its Burn Rate?

    By: Nitin Nohria, Katie Josephson, Sophia Wronsky and Elizabeth Rha
    Tyler Smith, the founder and CEO of the enterprise software firm Puck.io, is facing a hard decision. Just three months earlier the company laid off 20% of its employees to reduce its burn rate amid growing economic uncertainty and a suddenly unattractive funding... View Details
    Keywords: Employees; Job Cuts and Outsourcing; Governing and Advisory Boards; Business and Shareholder Relations; Business or Company Management; Business Startups
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    Nohria, Nitin, Katie Josephson, Sophia Wronsky, and Elizabeth Rha. "Case Study: How Should a Start-Up Cut Its Burn Rate?" Harvard Business Review 101, no. 4 (July–August 2023): 144–149.
    • August 2007 (Revised July 2008)
    • Case

    HCL Technologies (A)

    By: Linda A. Hill, Tarun Khanna and Emily Stecker
    When Vineet Nayar became president of HCL Technologies, a global IT services business, in April 2005, he knew the company needed drastic change. Since its founding as a hardware company in the 1970s, HCL had grown into an enterprise with $3.7 billion in revenues and a... View Details
    Keywords: Customer Relationship Management; Multinational Firms and Management; Employee Relationship Management; Leading Change; Organizational Change and Adaptation; Competition; Information Technology Industry; Service Industry; India
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    Hill, Linda A., Tarun Khanna, and Emily Stecker. "HCL Technologies (A)." Harvard Business School Case 408-004, August 2007. (Revised July 2008.)
    • February 2014
    • Background Note

    Furloughs: An Alternative to Layoffs for Economic Downturns

    By: Sandra J. Sucher and Susan J. Winterberg
    This note describes the practice of employee furloughs (also known as work sharing or short-time work) including their regulatory frameworks in different countries and the business and ethical implications of their use. View Details
    Keywords: Work Sharing; Furloughs; Temporary Layoff; Short Time Work; Employee Relationship Management; Job Cuts and Outsourcing
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    Sucher, Sandra J., and Susan J. Winterberg. "Furloughs: An Alternative to Layoffs for Economic Downturns." Harvard Business School Background Note 314-097, February 2014.
    • 18 Oct 2016
    • Op-Ed

    Why Business Should Invest in Community Health

    “where people live, learn, work, and play.” Many firms acknowledge the importance of employee health to their bottom lines, and have also started taking steps to improve their consumer health and environmental health footprints. Target,... View Details
    Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health
    • 21 Sep 2020
    • Research & Ideas

    Are You Sabotaging Your Own Company?

    leaders who create arcane and tedious processes can kill employee morale and cripple company performance just as quickly as an adversary who pours sand into the gas tank of a company vehicle, Thomke writes in the MIT Sloan View Details
    Keywords: by Dina Gerdeman
    • April 16, 2019
    • Article

    Research Confirms: When Receiving Bad News, We Shoot the Messenger

    By: Leslie John, Hayley Blunden and Heidi Liu
    Most jobs require us at some point to deliver bad news—whether it be a minor revelation such as a recruiter telling a prospective employee that there’s no wiggle room in salary, or something major, like when a manager must fire an employee. We dread such discussions... View Details
    Keywords: Interpersonal Communication; Perception; Judgments
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    John, Leslie, Hayley Blunden, and Heidi Liu. "Research Confirms: When Receiving Bad News, We Shoot the Messenger." Harvard Business Review (website) (April 16, 2019).
    • November 2017
    • Case

    Loss Prevention at Mac's Convenience Stores (A)

    By: Francesca Gino, Katherine DeCelles and Olivia Hull
    Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety measures and devise a new way of preventing employee injury. But as a 32-year old with... View Details
    Keywords: Public Relations; Community Relations; Change Management; Working Conditions; Leading Change; Training; Knowledge Dissemination; Crime and Corruption; Law Enforcement; Legal Liability; Business and Community Relations; Retail Industry; Canada
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    Gino, Francesca, Katherine DeCelles, and Olivia Hull. "Loss Prevention at Mac's Convenience Stores (A)." Harvard Business School Case 918-001, November 2017.

      Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

      Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details

      • May 1993 (Revised October 1995)
      • Case

      Connor Formed Metal Products

      By: Lynda M. Applegate, Donna B. Stoddard and Melinda Conrad
      Connor Formed Metal Products was a small, privately owned manufacturer of custom metal springs and stampings. Since becoming president in 1984, Bob Sloss had implemented many changes to the company's organizational structure, management control systems, and information... View Details
      Keywords: Private Ownership; Organizational Structure; Production; Change; Governance Controls; Information Technology; Manufacturing Industry
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      Applegate, Lynda M., Donna B. Stoddard, and Melinda Conrad. "Connor Formed Metal Products." Harvard Business School Case 193-003, May 1993. (Revised October 1995.)
      • 04 Aug 2021
      • News

      Will Remote Workers Get Left Behind in the Hybrid Office?

      • 23 Jul 2020
      • News

      The Paradox Of Layoffs: Engagement Drops When You Need It Most

        Adjusting to Remote Work During the Coronavirus Crisis

        Tsedal Neeley, a professor at Harvard Business School, says that there are simple ways leaders can help their employees stay productive, focused, and psychologically healthy as they work from home during the current global global pandemic. The right... View Details
        • March 2011 (Revised August 2012)
        • Case

        Caesars Entertainment: CodeGreen

        By: George Serafeim, Robert G. Eccles and Tiffany A. Clay
        The case describes the development of Caesar's sustainability initiative program, the effect of the initiative on employee engagement and motivation, and on customer satisfaction. View Details
        Keywords: Customer Satisfaction; Employees; Corporate Social Responsibility and Impact; Environmental Sustainability; Motivation and Incentives; Accommodations Industry; Entertainment and Recreation Industry
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        Serafeim, George, Robert G. Eccles, and Tiffany A. Clay. "Caesars Entertainment: CodeGreen." Harvard Business School Case 111-115, March 2011. (Revised August 2012.)
        • 08 Dec 2008
        • Research & Ideas

        Thinking Twice About Supply-Chain Layoffs

        management gave service quality (e.g., clean bathrooms and employees greeting customers and making eye contact) a 20 percent weight in importance, as compared with 10 percent for store conditions (e.g.,... View Details
        Keywords: by Julia Hanna; Retail
        • March 2000 (Revised January 2001)
        • Case

        Microsoft's Vega Project: Developing People and Products

        By: Christopher A. Bartlett and Meg Wozny
        With a focus on Matt MacLellan and his careful development as a project manager under his boss and mentor, Jim Kaplan, the case describes the evolution of Microsoft's human-resource philosophies and policies and illustrates how they work in practice to provide the... View Details
        Keywords: Human Resources; Competitive Advantage; Retention; Personal Development and Career; Organizational Design; Information Technology; Motivation and Incentives; Leadership Development
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        Bartlett, Christopher A., and Meg Wozny. "Microsoft's Vega Project: Developing People and Products." Harvard Business School Case 300-004, March 2000. (Revised January 2001.)
        • 07 Jul 2003
        • Research & Ideas

        4+2 = Sustained Business Success

        average. Culture Corporate culture advocates sometimes argue that if you can make the work fun, all else will follow. Our results suggest that holding high expectations about performance matters a lot more. Inspire all managers and View Details
        Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
        • 04 Apr 2023
        • What Do You Think?

        How Does Remote Work Affect Innovation?

        employers. Some couldn’t do what they’re doing without the opportunity. Employers appear to be less enthusiastic about remote work. Many feel that they have to offer it in order to access talent that would not otherwise be approachable. Although View Details
        Keywords: by James Heskett
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