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  • January 2022
  • Supplement

SpartanNash Company: The Amazon Warrants (B)

By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher
A continuation of the events described in the (A) Case, “SpartanNash Company: The Amazon Warrants,” (HBS Case No. 222-022). View Details
Keywords: Valuation; Value Creation; Consumer Behavior; Negotiation; Distribution; Ownership; Partners and Partnerships; Business Strategy; Equity; Distribution Industry; Food and Beverage Industry; United States
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  • 04 Aug 2014
  • Op-Ed

Why Small-Business Lending Is Not Recovering

banks, both large and small, from ever fully returning to the small business market. Cyclical Factors Linger From The Recession In the recent recession small-business sales were hit hard and may still be soft, undermining their demand for... View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 06 Oct 2015
  • First Look

October 6, 2015

changing this since it is focused on the material issues that affect a company’s ability to create value over the short-, medium-, and long-term. Each country must take its own path to integrated reporting. This is illustrated by analyzing the different regulatory and... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2014
  • First Look

First Look: June 24

terms that require prepayment. During the recent crisis, the exporter was more likely to demand cash in advance terms when transacting with new customers, and customers that traded on cash in advance and letter of credit terms prior to... View Details
Keywords: Sean Silverthorne
  • September 2010 (Revised March 2012)
  • Teaching Note

China "Unbalanced" (TN)

By: Diego A. Comin and Richard H.K. Vietor
Teaching Note for 711010. View Details
Keywords: Financial Crisis; Growth and Development Strategy; Demand and Consumers; Policy; Trade; Currency Exchange Rate; Energy; Investment; China; United States
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  • January 2024 (Revised February 2024)
  • Exercise

Travelogo: Understanding Customer Journeys

By: Eva Ascarza, Nicolas Padilla and Oded Netzer
In late May 2023, Sarah Merino, the newly appointed manager of the Customer Insights group at Travelogo—an online travel booking platform—initiates a comprehensive analysis of clickstream data to understand the varied behaviors and needs of their users. In preparation... View Details
Keywords: Customer Relationship Management; Analysis; Analytics and Data Science; Marketing Strategy; Segmentation; Consumer Behavior; Travel Industry; United States
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  • March 2007 (Revised March 2007)
  • Case

Burt's Bees: Leaving the Hive

Rapid growth is pushing Burt's Bees' natural personal care products into mass distribution channels, with products and brand elements that are less quirky, more commercial than they used to be. Indeed, CEO John Replogle believes that by focusing on efficacious,... View Details
Keywords: Growth Management; Consumer Behavior; Asset Pricing; Entrepreneurship; Distribution Channels; Product Development; Brands and Branding; Beauty and Cosmetics Industry; United States
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  • 23 Sep 2014
  • First Look

First Look: September 23

for ideal pay ratios. Moreover, data from 16 countries reveals that people dramatically underestimate actual pay inequality. In the United States-where underestimation was particularly pronounced-the actual pay ratio of CEOs to unskilled... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2010
  • First Look

First Look: Jan. 26

ways of understanding the world and as sets of varying methods for achieving that understanding. It rejects the assumption that material interests either linearly or simply determine economic outcomes and demands that analysts consider,... View Details
Keywords: Martha Lagace
  • 07 Jun 2017
  • Research & Ideas

How an African History Scholar Became a Modern Righter of Wrongs

attempt to squelch their demands for independence. Cover photo for Imperial Reckoning, Central Province, Kenya, c. 1954 (Photo credit: Popperfoto/Retrofile.com) The research became the basis for her 2005 book Imperial Reckoning, which won... View Details
Keywords: by Carmen Nobel
  • 18 May 2009
  • Research & Ideas

The Unseen Link Between Savings and National Growth

face. Without frontier technology, they are not competitive. But they cannot adopt frontier technology by themselves. They need a partner that is familiar with the frontier, but this partner will not come for free. She will demand an... View Details
Keywords: by Sarah Jane Gilbert
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

heterogeneous technology diffusion from immigrant communities in the United States for identification. The latter instruments are developed by combining panel variation on the development of new technologies across U.S. cities with... View Details
Keywords: Sean Silverthorne
  • 05 Mar 2007
  • Research & Ideas

Risky Business? Protecting Foreign Investments

has proved to be as controversial as was public ownership. The huge investment in infrastructure has to be paid for one way or the other, a fact that government officials in the developing world tended rather wistfully to overlook. Moreover, private investors View Details
Keywords: by Sean Silverthorne; Energy; Utilities
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

Gallani: Physician pay will get a closer look The COVID-19 crisis has highlighted the problems of compensation based on relative value unit (RVU) as never before. Hospitals have been overwhelmed with COVID-related cases and, at the same... View Details
Keywords: by Danielle Kost
  • March 17, 2021
  • Other Article

Beyond Pajamas: Sizing Up the Pandemic Shopper

By: Ayelet Israeli, Eva Ascarza and Laura Castrillo
A first look at how the COVID-19 pandemic impacted e-commerce apparel shopping in the US and the UK. Extensive analysis and interactive graphics utilizing millions of transactions.
While the pandemic is still playing out, our preliminary investigations... View Details
Keywords: Retail; Retail Analytics; Consumer; Pandemic; COVID; COVID-19; Apparel; Ecommerce; Online Shopping; Online Apparel; Online Sales; Returns; CRM; Customer Retention; Customer Experience; Customer Value; Digital; Customer Focus and Relationships; Customers; Health Pandemics; Consumer Behavior; Customer Relationship Management; Internet and the Web; Behavior; E-commerce; Retail Industry; Apparel and Accessories Industry; Technology Industry; United States; United Kingdom
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  • 29 Jan 2013
  • First Look

First Look: Jan. 29

especially since entering the WTO in 2001, China's economy grew at rates around 10% annually by attracting FDI and promoting exports. After the financial crisis that began in 2008 and depressed demand in the View Details
Keywords: Sean Silverthorne
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

of behaviors collected at acquisition as well as future propensities to buy and to respond to marketing actions. Using probabilistic machine learning, we combine deep exponential families with the demand model, relating behaviors observed... View Details
Keywords: Dina Gerdeman
  • 06 Mar 2012
  • First Look

First Look: March 6

Publication:Harvard Business Review 90, no. 3 (March 2012) Abstract To remain a leader in innovation, the United States needs the support of foundational institutions that help seed, grow, and renew enterprises. Historically, these... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2018
  • First Look

March 13, 2018

West: Origins, Evolution and Resilience The United States in Contemporary Perspectives: Evolving Forms, Strategy, and Performance By: Collis, David J., Bharat Anand, and J. Yo-Jud Cheng Abstract—In spite of surging interest in the... View Details
Keywords: Sean Silverthorne
  • 19 Oct 2015
  • Research & Ideas

Business Research that Makes for Smarter Public Policy

academics are uniquely suited to play, says Karen Mills, former administrator of the US Small Business Administration (SBA) and now a senior fellow at HBS. “When I went to Washington, I saw a tremendous need for fact-based analysis to inform policymaking,” she says.... View Details
Keywords: by Michael Blanding

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