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- Faculty Publications (486)
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- All HBS Web (1,589)
- Faculty Publications (486)
- 01 Sep 2009
- News
Faculty Books
Kanter contends that vanguard companies deliver what their customers want better than their competitors do, thereby providing the financial success shareholders demand and the social conscience demanded by... View Details
- 01 Jun 2024
- News
Crash Pad
When 4753 North Broadway opened in 1924, the neoclassical tower represented the height of American architectural design, a terra-cotta temple of capitalism at the heart of Chicago’s Uptown neighborhood. Over the next century, a series of banks occupied the spacious... View Details
- 01 Mar 2009
- News
Your Taxi Is Waiting
bankruptcy court protection in November 2008 despite high advance demand for its planes. In January, a judge approved the sale of Eclipse’s assets to Eclipse Jet Aviation International, an affiliate of Luxembourg-based European Technology... View Details
- 01 Sep 2012
- News
On a Sound Track
Skullcandy products are currently distributed in over 70 countries, a number that expands every month. So a major challenge for us is how to establish our brand in each local market. Good brands are globally consistent, but they’re locally relevant. We have to build... View Details
- 29 Jan 2013
- First Look
First Look: Jan. 29
especially since entering the WTO in 2001, China's economy grew at rates around 10% annually by attracting FDI and promoting exports. After the financial crisis that began in 2008 and depressed demand in the View Details
Keywords: Sean Silverthorne
- 24 Apr 2014
- News
A social enterprise visionary
established in 1993, was informed by Whitehead’s years of experience serving on nonprofit boards. “It’s a very demanding job, and there are lots of things that a nonprofit manager should know and learn about,” said Whitehead, who during... View Details
- March 2010
- Background Note
Airline Travel in the U.S.
By: Sunil Gupta and Kavita Shukla
How should airlines respond to the rising share of Online Travel Agencies (OTAs) as consumers increasingly search the web to buy tickets? View Details
Keywords: Management; Marketing Channels; Consumer Behavior; Market Participation; Agency Theory; Online Technology; Aerospace Industry; United States
Gupta, Sunil, and Kavita Shukla. "Airline Travel in the U.S." Harvard Business School Background Note 510-096, March 2010.
- March 2008 (Revised January 2010)
- Background Note
Note on Accountability in the U.S. Health Care System
By: Regina E. Herzlinger and Michael Millenson
This note explains how health care providers, health insurers, and consumers are held accountable for their performance and the entrepreneurial opportunities thus created. View Details
Keywords: Entrepreneurship; Ethics; Insurance; Corporate Accountability; Health Care and Treatment; Demand and Consumers; Health Industry; United States
Herzlinger, Regina E., and Michael Millenson. "Note on Accountability in the U.S. Health Care System." Harvard Business School Background Note 308-111, March 2008. (Revised January 2010.)
- June 2017
- Article
Creating Reciprocal Value Through Operational Transparency
By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details
Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya
Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Creating Reciprocal Value Through Operational Transparency." Management Science 63, no. 6 (June 2017): 1673–1695.
- 30 Jun 2020
- What Do You Think?
Is a Business School-Industry Collaboration Needed to Attract Black Talent to Campus?
day, challenging discussion, etc.) of typical business school study. We were confident that if we deployed our outstanding recruiters to Black and other college campuses across the United States, we would be flooded with students eager to... View Details
- 30 Apr 2012
- Research & Ideas
India’s Ambitious National Identification Program
markets. Delivering on the ultimate goal, reaching and successfully identifying each and every Indian resident, is a daunting prospect. "This project is hugely audacious and has never been achieved anywhere before," says Khanna. "There is nothing in the... View Details
Keywords: by Dina Gerdeman
- 01 Mar 2006
- News
One-on-One with Dr. Margaret Chan
preparations or do certain things? None whatsoever. WHO is a part of the United Nations and is thus a member-state organization. WHO has no authority to compel its members to do anything they are not inclined to do. Even if only voluntary... View Details
- March 2010 (Revised December 2010)
- Case
The Market for Prisoners: Business, Crime and Punishment in the "American Dream"
By: Rafael M. Di Tella and Laura Winig
In 2010, Corrections Corporation of America (CCA), the largest private prison operator in the U.S., was considering expansion options. The company's largest customers, federal and state governments, were under economic pressure to reduce the incarceration rate and... View Details
Keywords: For-Profit Firms; Crime and Corruption; Profit; Law Enforcement; Growth and Development Strategy; Demand and Consumers; Business and Government Relations; Competitive Strategy; Expansion; United States
Di Tella, Rafael M., and Laura Winig. The Market for Prisoners: Business, Crime and Punishment in the "American Dream". Harvard Business School Case 710-042, March 2010. (Revised December 2010.)
- 02 Mar 2016
- What Do You Think?
Is Apple’s Real Privacy Challenge Technology Innovation Itself?
terrorist is moot.” Several addressed the more specific issue of Apple’s dispute with the FBI. The question of what a government can demand in a democracy roughly split respondents down the middle. Taking Apple’s side, ZBV said: “The... View Details
- 01 Sep 2010
- News
Dean Nohria Looks Ahead
at a time when there are really important contextual changes taking place in the world. Let me highlight five such factors that we discuss in the book. One is the changing nature of the geopolitical economy. When I came to the United... View Details
Keywords: Roger Thompson
- 14 Jun 2004
- Research & Ideas
The Big Money for Big Projects
structure, value, and finance large, "Greenfield" projects. He also has created the Project Finance Portal. Perhaps fittingly, his HBS office is just a few miles down the road from one of the most expensive public works project undertaken in the View Details
- 07 May 2018
- News
What I Learned from Visiting All 54 African Countries
in my DNA from the start, because my mom is from Chile. My father is French. And I was born in the United States. And so right from the get go, I was a little baby, I would be sent off to France, and then we went to Chile many times in my... View Details
- 06 Mar 2012
- First Look
First Look: March 6
Publication:Harvard Business Review 90, no. 3 (March 2012) Abstract To remain a leader in innovation, the United States needs the support of foundational institutions that help seed, grow, and renew enterprises. Historically, these... View Details
Keywords: Sean Silverthorne
- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
now at a level of reasonable safety to open up. Much media attention has been paid to easing restrictions—basically increasing the available supply of offices, restaurants, colleges, stores, and factories. “Will shoppers, diners, students, and workers feel safe... View Details
- 09 Sep 2008
- First Look
First Look: September 9, 2008
responses by firms that receive poor ratings, especially those that face lower cost opportunities to improve and that operate in highly regulated industries. Our empirical analysis examines how nearly 600 firms in the United States... View Details
Keywords: Sean Silverthorne