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Show Results For
- All HBS Web
(2,162)
- People (4)
- News (660)
- Research (1,189)
- Events (2)
- Multimedia (52)
- Faculty Publications (657)
- 30 Jul 2018
- Research & Ideas
Why Ethical People Become Unethical Negotiators
PeopleImages Convicted stockbroker Bernie Madoff knew exactly what he was doing when he stole billions from clients, yet the financial advisor didn’t pull off the biggest Ponzi scheme in the United States by himself. He had the help of unwitting accomplices—hundreds of... View Details
Keywords: by Dina Gerdeman
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
discrimination among users, most recently through Project Lighthouse. Poor design invites discrimination Airbnb's early design choices were aimed at facilitating a user's trust both in the platform and fellow users, but some of those... View Details
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
sorting work into departments, product divisions, and regions. Trouble is, managers in hierarchical organizations don't promote or reward risk and innovation—they rely on routine, and turn to the same trusted people to run key... View Details
Keywords: by Kim Girard
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
in this primary group have interlocking tasks, their bonds of trust will facilitate their joint task performance and they can be officially recognized as a work group or team. The more extended bonding drive of employees will also... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- Web
Pre-Class Arrival - Christensen Center for Teaching & Learning
Assessment & Feedback Sample Class A case discussion class is not merely an intellectual exercise, but also an emotional and interpersonal experience that requires trust and collaboration. To develop and reinforce an effective case... View Details
- Web
General Management Curriculum - Faculty & Research
Bever Fall 2025 Q1Q2 3.0 Building and Sustaining a Successful Enterprise - Intensive (also listed under Technology & Operations Management) Willy Shih Spring 2026 Q3 1.5 Willy Shih Spring 2026 Q4 1.5 Building Trusted Organizations Sandra... View Details
- 26 Oct 2022
- Research & Ideas
How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)
command outsized respect and trust from followers. “One of the things that we’ve always heard about why social influencers are so effective—and why people, particularly young generations, are listening to social influencers—is that they... View Details
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
more purchase decisions, websites must be concerned with the larger picture of all the factors that create trust between them and their users. "Reviews are one piece of the reputation puzzle, but a comprehensive reputation system... View Details
- 01 Dec 2023
- News
Case Study: Staking a Claim
Illustration by Nhung Lê Kate Terry (MBA 2005) knows that no one attends their fifth-grade career fair and comes home hoping to pursue a career in insurance—but that’s exactly where she wound up. “I really fell in love with it,” she says. As cofounder and CEO of... View Details
- 16 Oct 2017
- Research & Ideas
The Most Successful Startups Have Hands-On Founders
researchers make it clear in the paper that “we do not assert that ‘more’ management is always better. To the contrary, excessive ‘micro-managing’ could have a negative impact on firm growth.” Effective managers make sure their workers understand corporate goals, then... View Details
Keywords: by Dina Gerdeman
- 17 Jan 2011
- Research & Ideas
Being the Boss
that it's really an impoverished method of communication. You can't act like it's face-to-face communication when it isn't. We all know, because we've experienced it, how fast conflict can escalate with e-mail because the nonverbals are not there. When you're building... View Details
Keywords: by Carmen Nobel
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
product, move into a more promising market, or adjust to a changing business environment. Whatever the circumstance, he says this action turns on a basic question: “What’s your story?” “How do you maintain trust and project your original... View Details
Keywords: by Lane Lambert
- Research Summary
Regulatory Change/Business-Government Relations
“Sources of Learning Heterogeneity: Discontinuous Regulatory Shock and its Impact on Organizational Search Behaviors”
Co-authoring with Jerry Kim, in this study I look at how discontinuous regulatory shock shapes organizational... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
everything (rebooking flights, notifying the airline, checking on our luggage). Forty-five minutes later, we were boarding the next flight.” Trust your customers, take immediate action, and do not blame them. “After a long trip to India,... View Details
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
Professor of Medicine at Harvard Medical School. So, what does the connection between patient outcomes and physician relationships mean for business? It shows how personal connections and trust can improve performance, more so than... View Details
Paul W. Marshall
MBA Class of 1960 Professor of Management, Paul W. Marshall, is affiliated with the Entrepreneurial Management Unit and teaches The Entrepreneurial Manager in the Turnaround Environment. This Elective Curriculum course focuses on the role of... View Details
- 01 Oct 2001
- Research & Ideas
Organizing the Family-Run Business
evaluate the performance of the CEO, identifying his or her strengths and weaknesses and helping the CEO to establish trusted leadership of the company. Board members should provide ongoing feedback and insights on the above and help the... View Details
- 16 Mar 2015
- Research & Ideas
Advice on Advice
are often most guilty of doing this, in some cases because they actually feel competitive when receiving advice from experts—which may lead them to dismiss the advice those experts are giving. "Powerful people often say to themselves, 'I have to be in this... View Details
Keywords: by Dina Gerdeman
- 25 Apr 2024
- News
Origin Stories
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details
- 21 Apr 2015
- First Look
First Look: April 21
Publications April 2015 John Wiley & Sons The Integrated Reporting Movement: Meaning, Momentum, Motives, and Materiality By: Eccles, Robert G., and Michael P. Krzus Abstract—The Integrated Reporting Movement explores the meaning of the concept, explains the... View Details
Keywords: Carmen Nobel & Sean Silverthorne