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  • 25 Jun 2012
  • Research & Ideas

Collaborating Across Cultures

of survey and experimental research to focus on a key measure psychologists have dubbed "cultural metacognition." The term refers to a person's reflective thinking about his or her cultural assumptions. It seems to have a strong effect on... View Details
Keywords: by Michael Blanding
  • 30 May 2023
  • Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

Companies have long poured time and money into surveying customers. Now, with new research showing artificial intelligence provides plenty of rich data about shopper preferences, could customer surveys... View Details
Keywords: by Kristen Senz
  • 30 Sep 2019
  • Book

6 Steps to Building a Better Workplace for Black Employees

treated fairly within their larger organizations. “These surveys should be broken down by demographic categories, including race and gender, to identify certain populations that have a lower engagement or sense of commitment to the... View Details
Keywords: by Dina Gerdeman
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

plan. Consulting firms and media outlets have conducted surveys and interviews about return-to-office policies and future work. Leaders should leverage easily accessible data to understand their employees better. Second, employees want... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • 2021
  • Working Paper

'Just Letting You Know…': Underestimating Others' Desire for Constructive Feedback

By: Nicole Abi-Esber, Jennifer Abel, Juliana Schroeder and Francesca Gino
People often avoid giving feedback to others even when it would help fix a problem immediately. Indeed, in a pilot field study (N=155), only 2.6% of individuals provided feedback to survey administrators that the administrators had food or marker on their faces.... View Details
Keywords: Feedback; Helping; Prosocial Behavior; Relationships; Social Psychology; Theory; Perception
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  • Article

Work Group Rituals Enhance the Meaning of Work

By: Tami Kim, Ovul Sezer, Juliana Schroeder, Jane L. Risen, Francesca Gino and Michael I. Norton
The many benefits of finding meaning in work suggest the importance of identifying activities that increase job meaningfulness. The current paper identifies one such activity: engaging in rituals with workgroups. Five studies (N = 1,099) provide evidence that... View Details
Keywords: Groups; Meaningfulness; Task Meaning; Ritual; Teams; Organizational Citizenship; Groups and Teams; Behavior; Familiarity
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  • 28 Aug 2018
  • First Look

New Research and Ideas, August 28, 2018

their peers and managers and how their beliefs about those salaries affect their own behavior. We conducted a field experiment with a sample of 2,060 employees from a multi-billion dollar corporation. We combine rich data from surveys and... View Details
Keywords: Dina Gerdeman
  • 24 Jan 2005
  • Research & Ideas

Rethinking Activity-Based Costing

and customers. At the same time, the new approach provides more accurate cost-driver rates by allowing unit times to be estimated even for complex, specialized transactions. Estimating the cost per time unit of capacity. Instead of View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
  • 23 Sep 2015
  • Research & Ideas

Men Want Powerful Jobs More Than Women Do

New research from Harvard Business School reveals a stark gap in the professional ambitions of men and women. Having surveyed a diverse sample of more than 4,000 men and women, a team of social scientists reports a list of potentially... View Details
Keywords: by Carmen Nobel
  • 01 Nov 2020
  • Research & Ideas

Good Leadership Is an Act of Kindness

specific situations their workforces face by surveying home workers.” What they’ve found is that being single and working under quarantine alone carries a very different set of stresses than being a member of a working family with young... View Details
Keywords: by Boris Groysberg and Susan Seligson
  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

Engage with your frontline teams. Never waste a good crisis. Get ready for the long haul. Go on the offense to win now. Always follow your True North. Go to the front lines In surveying the shifting terrain of 21st century business, he... View Details
Keywords: by Lane Lambert
  • 2023
  • Working Paper

The Irredeemability of the Past: Determinants of Reconciliation and Revenge in Post-Conflict Settings

By: Kristen Kao, Kristin Fabbe and Michael Bang Petersen
In the aftermath of violent conflict, identifying former enemy collaborators versus innocent bystanders forced to flee violence is difficult. In post-conflict settings, internally displaced persons (IDPs) risk becoming stigmatized and face difficulties... View Details
Keywords: Conflict and Resolution; War; Refugees; Moral Sensibility; Behavior; Public Opinion; Lawfulness; Iraq
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  • July 2022
  • Article

The Passionate Pygmalion Effect: Passionate Employees Attain Better Outcomes in Part Because of More Preferential Treatment by Others

By: Ke Wang, Erica R. Bailey and Jon M. Jachimowicz
Employees are increasingly exhorted to “pursue their passion” at work. Inherent in this call is the belief that passion will produce higher performance because it promotes intrapersonal processes that propel employees forward. Here, we suggest that the pervasiveness of... View Details
Keywords: Passion; Self-fufilling Prophecy; Lay Beliefs; Interpersonal Processes; Employees; Performance; Attitudes; Organizational Culture; Social Psychology
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    Riding the Passion Wave or Fighting to Stay Afloat? A Theory of Differentiated Passion Contagion

    Prior research suggests employees benefit from highly passionate teammates because passion spreads easily from one employee to the next. We develop theory to propose that life in high-passion teams may not be as uniformly advantageous as previously assumed. More... View Details

    • Web

    Faculty & Researchers - Managing the Future of Work

    in organizations, such as the World Management Survey, the Executive Time Use Study, and the first large scale management survey in hospitals, MOPS-H, conducted in partnership with the US Census Bureau. Her work has helped uncover the... View Details
    • 2023
    • Working Paper

    Life After Death: A Field Experiment with Small Businesses on Information Frictions, Stigma, and Bankruptcy

    By: Shai Benjamin Bernstein, Emanuele Colonnelli, Mitchell Hoffman and Benjamin Iverson
    In a randomized control trial (RCT) with U.S. small businesses, we document that a large share of firms are not well-informed about bankruptcy. Many assume that bankruptcy necessarily entails the death of a business and do not know about Chapter 11 bankruptcy, where... View Details
    Keywords: Small Business; Insolvency and Bankruptcy; Knowledge Dissemination; Outcome or Result
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    • 2021
    • Working Paper

    Hunting for Talent: Firm-Driven Labor Market Search in the United States

    By: Ines Black, Sharique Hasan and Rembrand Koning
    This article analyzes the phenomenon of firm-driven labor market search—or outbound recruiting—where recruiters are increasingly “hunting for talent” rather than passively relying on workers to search for and apply to job vacancies. Our research methodology leverages... View Details
    Keywords: Hiring; Referrals; Outbound Recruiting; Labor Markets; Selection and Staffing; Networks; Recruitment; Strategy; United States
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    • Article

    A Persuasive Peace: Syrian Refugees' Attitudes Towards Compromise and Civil War Termination

    By: Kristin Fabbe, Chad Hazlett and Tolga Sınmazdemir
    Civilians who have fled violent conflict and settled in neighboring countries are integral to processes of civil war termination. Contingent on their attitudes, they can either back peaceful settlements or support warring groups and continued fighting. Attitudes toward... View Details
    Keywords: Refugees; War; Conflict and Resolution; Attitudes; Perspective; Syria
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    • 07 Jul 2021
    • Book

    Good News for Disgraced Companies: You Can Regain Trust

    "What we want from a company today is not the same as 10 years ago. But the principles are the same." Companies need to do a better job of earning trust, the authors say. The Edelman Trust Barometer, an annual survey of 34,000 people in... View Details
    Keywords: by Lane Lambert
    • 31 Mar 2008
    • HBS Case

    JetBlue’s Valentine’s Day Crisis

    and captured more of the market, with competitive fares, friendly service, and in the case of JetBlue, leather seats with television. Founded in 1999, JetBlue has seen rapid growth and frequently tops annual customer surveys of their... View Details
    Keywords: by Julia Hanna; Air Transportation