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  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

platform finds a formula that works, it needs to distill the formula into principles, catalysts, and a to-do list to transfer the formula to managers it hires to expand in different regions or industry verticals.” His advice to startups:... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Retail; Retail
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

low-retention HR strategy, its customers probably regard it as a highly successful application of that idea.  Advocates of a high-retention strategy may wonder why Amazon hasn’t learned something from online retailer Zappos, a... View Details
Keywords: by James Heskett; Retail; Retail; Retail; Retail; Retail

    Ryan W. Buell

    Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details

    Keywords: e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry
    • November 2015 (Revised October 2017)
    • Case

    Dollar General Bids for Family Dollar

    By: Jonas Heese, Paula A. Price, Suraj Srinivasan and David Lane
    In spring 2015, Dollar General's CEO Rick Dreiling was looking ahead to retiring at year's end but worried about ensuring continued growth for the company he had built since 2008 into a market leader in the U.S. discount retail world. Dollar General operated over... View Details
    Keywords: Dollar General; Family Dollar; Dollar Tree; Antitrust; Board Of Directors; Activist Investors; Federal Trade Commission; Acquisition; Valuation; Corporate Strategy; Retail Industry; United States
    Related
    • June 2017
    • Teaching Note

    The De Beers Group: Exploring the Diamond Reselling Opportunity

    By: Benjamin C. Esty, Daniel P. Gross and Lauren G. Pickle
    In September 2014, Tom Montgomery (SVP of strategic initiatives at the De Beers Group) and his team launched a pilot program in the United States to explore $1 billion diamond market for pre-owned (recycled) diamonds. According to Montgomery, the motivation for the... View Details
    Keywords: Diamonds; Go-to-market Strategy; Secondary Market; Willingness To Pay; Pilot Program; Strategy Development; Strategy Execution; Scope; Marketing; Advertising; Branding; Customer Value; Pawn Shops; Jewelry; Supply And Demand; Corporate Strategy; Business Strategy; Vertical Integration; Advertising Campaigns; Value Creation; Retail Industry; Consumer Products Industry; Advertising Industry; Mining Industry; United States; United Kingdom; Africa; Botswana; South Africa; Namibia
    Related
    • 14 Jan 2014
    • First Look

    First Look: January 14

    physical assets (such as health records); combining data within and across industries (to, say, coordinate supply chains); trading data (as mobile providers do with information on users' whereabouts); and codifying best-in-class... View Details
    Keywords: Sean Silverthorne

      Krishna G. Palepu

      KRISHNA G. PALEPU is the Ross Graham Walker Professor of Business Administration, and has served previously as Senior Advisor to the President of Harvard University, and Senior Associate Dean... View Details

      Keywords: accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry
      • 10 Feb 2022
      • Research & Ideas

      Why Are Prices So High Right Now—and Will They Ever Return to Normal?

      sheds light on a question vexing economists, consumers, and retailers alike: When will prices return to normal? The answer depends on the type of product, and how quickly each individual industry recovers,... View Details
      Keywords: by Rachel Layne
      • 10 Nov 2009
      • First Look

      First Look: Nov. 10

      http://cb.hbsp.harvard.edu/cb/product/610018-PDF-ENG J.P. Morgan Richard S. Tedlow and David RubenHarvard Business School Case 810-052 An account of J.P. Morgan's remarkable career in government, railroad, and industrial finance. Purchase... View Details
      Keywords: Martha Lagace
      • October 2014 (Revised June 2021)
      • Teaching Note

      Making Room for the Baby Boom: Senior Living

      By: Charles F. Wu and Ben Eppler
      Tom Alperin's firm National Development is an experienced multifamily and commercial developer in the Northeast. It has a strong track record for working on challenging projects, delivering high quality products and generating strong returns for his investors. The firm... View Details
      Keywords: Housing; Age; Investment Return; Construction Industry; Construction Industry; Massachusetts
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      • 2015
      • Working Paper

      The Market That Wasn't: The Non-Emergence of the Online Grocery Category.

      By: C. Navis, G. Fisher, Ryan Raffaelli and Mary Ann Glynn
      In this paper, we examine the non-emergence of a potential new market category. In the late 1990s, the entrepreneurial firms that attempted to sell groceries online in the US attracted significant resources, made impressive technological advancements, and generated... View Details
      Keywords: Emerging Markets; Failure; Food; Online Technology; Food and Beverage Industry; Food and Beverage Industry
      Related
      • Article

      How Market Power Affects Dynamic Pricing: Evidence from Inventory Fluctuations at Car Dealerships

      By: Ayelet Israeli, Fiona Scott-Morton, Jorge Silva-Risso and Florian Zettelmeyer
      This paper investigates empirically the effect of market power on dynamic pricing in the presence of inventories. Our setting is the auto retail industry; we analyze how automotive dealerships adjust prices to inventory levels under varying degrees of market power. We... View Details
      Keywords: Dynamic Pricing; Market Power; Pricing; Price Discrimination; Inventory Production; Marketing; Price; Competitive Strategy; Auto Industry; Auto Industry
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      • Web

      Employment Data Trends

      Employment Data Trends Employment Data Trends Trends Career Data Internship Data Trends by Industry 2020 2021 2022 2023 2024 Consulting 24% 23% 26% 25% 18% Consumer Products 3% 3% 3% 4% 3% Entertainment / Media 2% 3% 3% 1% 3% Health Care... View Details
      • June 2021
      • Technical Note

      SPAC Space

      By: John R. Wells and Benjamin Weinstock
      In 2020, over half of all initial public offerings (IPOs) in the United States were special purpose acquisition companies (SPACs), blank-check companies that typically had two years to find a business to take public, usually through a reverse merger. Together, 248... View Details
      Keywords: Special Purpose Acquisition Companies; SPACs; Mergers and Acquisitions; Going Public; Initial Public Offering; Investment; Strategy
      Related
      • Web

      Connect with Clubs - Recruiting

      apastre@mba2025.hbs.edu Olympia d'Hauteville odhauteville@mba2025.hbs.edu Club Email francophones@studentclubs.hbs.edu Future of Work Club Co-Presidents Tuneer De tde@mba2025.hbs.edu Chuck Isgar cisgar@mba2025.hbs.edu Gaming and Game View Details
      • 26 Feb 2008
      • First Look

      First Look: February 26, 2008

      Direct Channels Authors:Jill Avery, Thomas J. Steenburgh, John A. Deighton, and Mary Caravella Abstract We assess the effects of opening physical retail stores on direct-to-consumer channel sales. Our data come from a leading U.S. View Details
      Keywords: Martha Lagace
      • 07 Jul 2022
      • HBS Case

      How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

      and in retail chains with lots and lots of stores, they use what are called co-packers, third-party factories, that will make ice cream to your specifications. That was always an option for Ample Hills.” Hiring a co-packer would have... View Details
      Keywords: by Pamela Reynolds

        Robert C. Merton

        Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

        Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

        Keywords: insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry
        • 01 Dec 2023
        • News

        Rounding the Bend

        Illustration by Fernando Cobelo To help people visualize what a circular economy could look like and bring the challenges down to a closet-sized scale, Emily Bolon (MBA/MPA 2007) recommends the following exercise. First, make a mental tally of the number of garments... View Details
        Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade; Apparel Manufacturing; Manufacturing

          Das Narayandas

          Das Narayandas is the Edsel Bryant Ford Professor of Business Administration at the Harvard Business School. His academic credentials include a Bachelor of Technology degree in Engineering from the Indian Institute of Technology, Bombay (IITB), a Post-Graduate... View Details

          Keywords: industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods; industrial goods