Filter Results:
(1,301)
Show Results For
- All HBS Web
(1,301)
- People (3)
- News (242)
- Research (889)
- Events (1)
- Multimedia (5)
- Faculty Publications (336)
Show Results For
- All HBS Web
(1,301)
- People (3)
- News (242)
- Research (889)
- Events (1)
- Multimedia (5)
- Faculty Publications (336)
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
Cisco relies on three layers of customer data to inform its efforts to improve customer satisfaction: The overall satisfaction survey that customers fill out annually; interviews with targeted customer segments, follow-on surveys, and... View Details
Keywords: by Jean Ayers
- 12 Sep 2011
- Research & Ideas
The Untold Story of ‘Green’ Entrepreneurs
history of green-industry pioneers, a captivating collection of heads-down individualists—often "quirky eccentrics," as Jones characterizes some of them--working not to make a buck, but to make a difference in improving the... View Details
Keywords: by Sean Silverthorne
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
patients undergoing thoracic surgery is essential for their comfort and for improving their ability to function after surgery, but it can significantly increase costs. Here, we demonstrate how time-driven activity-based costing (TDABC)... View Details
Keywords: by Sean Silverthorne
- Profile
James Reinhart
resulting in a willing and grateful marketplace. The concept took off. Understanding that a trip to the Post Office is one step too many for busy parents that need to get rid of clothes, thredUP provides a prepaid “Clean Out Bag” for customers to fill with... View Details
- 19 May 2014
- Research & Ideas
Why Companies Should Compete for Your Privacy
analyze the information exploitation dichotomy outlined above. We take the view that there are two types of exploitation: one which is beneficial to consumers, and one which is not. The first type of exploitation improves the View Details
- Web
Global Entrepreneurship - Course Catalog
ecosystems will gain valuable insights into how to adapt strategies. These actionable insights will improve decision-making by providing a framework for adapting to local market context. Second, those who intend to pursue startups or... View Details
- 03 Dec 2024
- News
Magic Numbers
be just as good as the boys,’” Sharma remembers. Inelegant phrasing aside, the teacher’s remark inspired Sharma to try harder. She asked for help, did extra work, and eventually caught up. By her senior year of high school, she was excelling in calculus—and enjoying... View Details
Keywords: Amy Crawford
- 14 Sep 2010
- First Look
First Look: September 14, 2010
management practices and decentralization. Productivity dispersion between firms and countries has motivated the improved measurement of firm organization across industries and countries. There appears to be substantial variation in... View Details
Keywords: Sean Silverthorne
- 06 May 2014
- First Look
First Look: May 6
examine how the quantity of information generated about firm prospects can be improved by splitting a firm's cash flow into a "safe" claim (debt) and a "risky" claim (equity). The former, being relatively insensitive... View Details
Keywords: Sean Silverthorne
- Web
Dean Srikant Datar’s 2022 Commencement Remarks | About
about three qualities that are crucial for leaders today: the extent to which you are able to enthuse , enable , and empower others, and how you create an environment in which every individual in your organization can flourish. My former... View Details
- 22 Mar 2010
- Research & Ideas
One Strategy: Aligning Planning and Execution
planning has become outdated in today's fast-moving environments. What did you discover, and how did Microsoft do it? A: Planning is key. Planning is the glue that holds the organization together, providing a way to test the strategy, determine its feasibility, View Details
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how revealing customers to employees... View Details
Keywords: Sean Silverthorne
- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
conditions than can be solved with a prescription or a surgery can cleanly evaluate the results of their doctors' interventions. But the reviews of consumers with chronic conditions may not be so reliable. They may never be "cured" and, often, any View Details
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
Think Team Stars don't shine alone. As Harvard Business School's Boris Groysberg and Linda-Eling Lee reveal in new research, it is imperative that top performers as well as their managers take into account the quality of colleagues.... View Details
Keywords: by Sean Silverthorne
- 01 Feb 2001
- News
Books
upsetting the West's conventional wisdom about the reasons for Japan's success, Porter and his coauthors emphasize that Japanese practices such as total quality and continuous improvement were valuable... View Details
- 20 Jun 2017
- First Look
First Look at New Research and Ideas, June 20
working to address supply through efforts to improve the quality of health care facilities through education and through a micro-lending program. At the same time, they are working to address demand through... View Details
Keywords: Sean Silverthorne
- 20 Nov 2012
- First Look
First Look: November 20
our research examines. We find that, to the contrary, the success of voluntary regulation is contingent on a robust regime of government inspection and enforcement. Within such a regime, we find that voluntary compliance efforts by regulated firms can actually lead to... View Details
Keywords: Sean Silverthorne
- 23 Mar 2010
- First Look
First Look: March 23
because of cannibalization and endogenous vertical differentiation concerns. We discuss how our study helps improve our understanding of notions of strategy, business model, and tactics in the field of strategy. Download the paper:... View Details
Keywords: Martha Lagace
- 24 Jun 2008
- First Look
First Look: June 24, 2008
log variance of income per worker. This figure should be compared to the 42% success rate of the usual model. Download the paper from SSRN ($5): http://papers.nber.org/papers/w14060 Bounded Decision Making: From Description to Improvement... View Details
Keywords: Martha Lagace