Performance Evaluation - Publications - Faculty & Research

September 2020
Teaching Note

TransDigm in 2017: The Beginning of the End or the End of the Beginning?

Teaching Note for HBS Case No. 720-422. TransDigm was a highly acquisitive company that manufactured a wide range of highly engineered aerospace parts for both military and commercial customers. Over the ten years ending in 2016, its stock price had increase ten times,... View Details

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January 2010
Case

Pratham - Every Child in School and Learning Well

By: Srikant M. Datar, Stacey M. Childress, Rachna Tahilyani and Anjali Raina

The case focuses on how Pratham, a non-governmental organization, provided quality education to underprivileged children in India by collaborating with the government. It focuses on the problem Madhav Chavan, the founder, is trying to solve, the contributing factors... View Details

Keywords: Non-Governmental Organizations; Collaborative Innovation and Invention; Social and Collaborative Networks; Performance Evaluation; Change Management; Organizational Design; Early Childhood Education; Management Systems; Strategy; Quality; Education Industry; India

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13 Mar 2018
First Look

March 13, 2018

West: Origins, Evolution and Resilience The United States in Contemporary Perspectives: Evolving Forms, Strategy, and Performance By: Collis, David J., Bharat Anand, and J. Yo-Jud Cheng Abstract—In spite of surging interest in the... View Details

Keywords: Sean Silverthorne

03 Jan 2018
What Do You Think?

In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?

systems." Citing Robert Clarke, past Dean of Harvard Law School, Joe recalled Clarke noted that "Boards could be stewards of the corporation, looking after its long term health, or compliance officers using the Board's time to audit its View Details

Keywords: by James Heskett

17 Jul 2007
First Look

First Look: July 17, 2007

efficient levels and retain unproductive workers, both of which should affect productivity. These theoretical predictions have rarely been tested. We use the adoption of wrongful-discharge protections by U.S. state courts over the last three decades to View Details

Keywords: Martha Lagace

29 May 2007
First Look

First Look: May 29, 2007

and Related Research, no. 458 (May 2007): 202-219 Abstract Direct-to-consumer advertising (DTCA) has become an influential factor in healthcare delivery in the United States. We evaluated the influence of DTCA on surgeon and patient... View Details

Keywords: Martha Lagace

18 Feb 2015
First Look

First Look: February 18

power. Publisher's link: http://www.hachettebookgroup.com/titles/amy-cuddy/presence/9780316256575/ February 2015 Prentice Hall Managerial Accounting: Making Decisions and Evaluating Performance By: Datar,... View Details

Keywords: Sean Silverthorne

February 1999 (Revised June 2000)
Case

Cimetrics Technology (A-1)

By: Lynn S. Paine and Jose Royo

Jim Lee, president of Cimetrics (a young, fast growing, software start-up) is reevaluating his small company's geographically dispersed product development model. To take advantage of talented low-cost labor in Russia, the company has relied on two software engineering... View Details

Keywords: Business Model; Applications and Software; Business or Company Management; Corporate Entrepreneurship; Human Resources; Cross-Cultural and Cross-Border Issues; Labor and Management Relations; Product Development; Performance Evaluation; Information Technology Industry; Russia; Canada; United States

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14 Oct 2014
First Look

First Look: October 14

Transparency Trap By: Bernstein, Ethan Abstract—To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees... View Details

Keywords: Sean Silverthorne

24 Dec 2013
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First Look: December 24

Working Papers Managing the Family Firm: Evidence from CEOs at Work By: Bandiera, Oriana, Andrea Prat, and Raffaella Sadun Abstract—CEOs affect the performance of the firms they manage, and family CEOs seem to weaken it. Yet little is... View Details

Keywords: Carmen Nobel

14 Apr 2015
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First Look: April 14

O'Toole Abstract—In this chapter, we present the two primary functions of corporate reporting (information and transformation) and why currently isolated financial and sustainability reporting are not likely to effectively perform these... View Details

Keywords: Sean Silverthorne

28 May 2008
First Look

First Look: May 28, 2008

institutional theory, we hypothesize that ratings are particularly likely to spur responses from firms whose legitimacy is threatened—and thus are shamed—by these ratings. We extend existing theory by drawing on the strategic choice perspective to hypothesize that the... View Details

Keywords: Martha Lagace

10 Jan 2005
Research & Ideas

Professors Introduce Valuation Software

performance based on historical data that should help users to avoid a common mistake of overestimating the sustainability of strong (or poor) current performance. Finally, the model shows the direct linkage between variables that are... View Details

Keywords: by Sean Silverthorne

04 Aug 2014
Op-Ed

Why Small-Business Lending Is Not Recovering

Assessing creditworthiness of small businesses can be difficult due to information asymmetry. Little, if any, public information exists about the performance of most small businesses because they rarely issue publicly traded equity or... View Details

Keywords: by Karen Mills; Banking; Financial Services

26 Mar 2007
Research & Ideas

Learning from Failed Political Leadership

international objectives are in jeopardy today. To the extent that business strategies are based on these same erroneous notions, they are also at great risk. Q: What can a business executive learn about leadership from your research? A: We offer a novel approach for... View Details

Keywords: by Martha Lagace

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

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02 Feb 2016
First Look

February 2, 2016

Interdependence in Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choices. Evaluating a natural experiment in which... View Details

Keywords: Sean Silverthorne

19 Dec 2006
First Look

First Look: December 19, 2006

new way of looking at the traditional organizational structure of cost and profit centers. Every unit, by contributing to effective strategy execution, has the opportunity to support and create profit. This capability has important implications for specifying... View Details

Keywords: Sean Silverthorne

03 Oct 2017
First Look

First Look at Research and Ideas, October 3, 2017

Reenen Abstract—We investigate the link between hospital performance and managerial education by collecting a large database of management practices and skills in hospitals across nine countries. We find that hospitals that are closer to... View Details

Keywords: by Sean Silverthorne

March 2010 (Revised March 2014)
Case

Roll Back Malaria and BCG: The Change Initiative

By: Nava Ashraf, Rachel Gordon and Catherine Ross

Roll Back Malaria, a global partnership dedicated to fighting malaria has not met its founders' expectations of effectively combatting malaria. In 2005, after several internal evaluations, RBM leadership has decided to engage the Boston Consulting Group to work on a... View Details