Publications

March 2002 (Revised March 2004)
Case

Metalcraft Supplier Scorecard

By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren

An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details

Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry

September 2002 (Revised January 2013)
Case

Siebel Systems: Organizing for the Customer

By: Robert Simons and Antonio Davila

Siebel Systems is one of the fastest growing companies in America. Tom Siebel, the company's founder, has organized the business to accommodate growth and focus on the customer. Innovative information technology systems and clear accountability prove to be essential to... View Details

Keywords: Organizational Structure; Applications and Software; Business Growth and Maturation; Information Technology; Performance Evaluation; Performance Expectations; Innovation and Management; Technological Innovation; Customer Focus and Relationships; Management Teams; Information Technology Industry; North and Central America

01 Jun 2023
News

Righting the Ship

around 60 percent, where they remained. The inability to execute the work came from a host of problems, including the ability of contractors to perform or finish projects in any given fiscal year. The result was deferred maintenance on... View Details

Keywords: Maureen Harmon

August 2009
Case

Bank of America Sports Sponsorship

By: Stephen A. Greyser and John L. Teopaco

A major sports sponsor must decide on new, renewal, or withdrawal from significant relations with teams/leagues/events, using a distinctive approach to assessment. View Details

Keywords: Cost vs Benefits; Decision Choices and Conditions; Partners and Partnerships; Management Analysis, Tools, and Techniques; Performance Evaluation; Financing and Loans; Marketing Strategy; Sports Industry

31 Jan 2017
First Look

First Look at New Research: January 31, 2017

from the CEO—a process entailing the judicious selection of benchmarks for relative performance evaluation (RPE). We evaluate the efficacy of firms' chosen RPE benchmarks and... View Details

Keywords: Carmen Nobel

01 Dec 2012
News

50 Years & Counting

the Bias Trap Max Bazerman "The project...taps into earlier work I've done on how joint evaluation leads to better and more ethical decisions." - MAX BAZERMAN In a research project conducted with colleagues at the Harvard Kennedy School,... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services

September 2019 (Revised December 2022)
Supplement

Cooking Down a Storm: Changing Culture at Pasta Serafina (B)

By: Susanna Gallani, Francesca Gino and Raffaella Sadun

The case complements Pasta Serafina (A) by describing the aftermath of a town hall meeting in which management had publicly denounced the absenteeism problem and challenged the employees to find a solution. In spite of the initial mistrust against management, the fear... View Details

Keywords: Absenteeism; Employees; Behavior; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Problems and Challenges; Decision Making; Performance Evaluation

July 2007
Teaching Note

Rwanda: National Economic Transformation (TN)

By: Michael E. Porter and Michael Patrick McCreless

Teaching Note to 706491. View Details

Keywords: Economy; Problems and Challenges; Development Economics; Policy; Poverty; Transformation; Performance Evaluation; Political Elections; Rwanda

November 2010 (Revised April 2011)
Supplement

Aman Resorts (B)

By: Eugene Soltes and Aldo Sesia

The (B) case describes how employees are rewarded and compensated and is used to supplement the (A) case. View Details

Keywords: Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Compensation and Benefits; Employees; Performance Evaluation; Motivation and Incentives; Accommodations Industry

September 1987 (Revised October 1987)
Background Note

The Job of the General Manager

By: James L. Heskett

Describes elements of the job of the general manager that are addressed in the Management Policy and Practice course at the Harvard Business School. These include: 1) establishing strategic direction, 2) setting goals and managing standards of performance, 3)... View Details

Keywords: Experience and Expertise; Policy; Recruitment; Working Conditions; Managerial Roles; Resource Allocation; Mission and Purpose; Performance Evaluation; Strategy; Value