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  • 14 Apr 2015
  • First Look

First Look: April 14

O'Toole Abstract—In this chapter, we present the two primary functions of corporate reporting (information and transformation) and why currently isolated financial and sustainability reporting are not likely to effectively View Details
Keywords: Sean Silverthorne
  • 12 May 2021
  • Book

The Hard Truth About Being a CEO

struggle because they get told only a portion of what they need to know. Once you recognize that it's not human nature to tell you everything, you have to be open and candid and say, ‘Look, tell me what you are not telling me.’ “Some CEOs also View Details
Keywords: by Michael Blanding
  • Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei
We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
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  • November 10, 2020
  • Article

Value-Based Health Care in Four Different Health Care Systems

By: Mjåset Christer, Umar Ikram, Navraj S. Nagra and Thomas W. Feeley
Health care systems across the world have increasingly embraced a value-based health care (VBHC) agenda. They do so for different reasons, using different foundations, and variations on the tools and tactics to effect their strategic goals. The role of governments,... View Details
Keywords: Value-based Health Care; Comparative Analysis; Health Care and Treatment; Value; Global Range; Performance Improvement
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  • 12 Oct 2021
  • Research & Ideas

What Actually Draws Sports Fans to Games? It's Not Star Athletes.

Entertainment. Getting more people in seats The researchers studied AFL game attendance, team line-ups, injuries, gambling trends, and performance data from 2013-2018. They found that when injuries and roster switch-ups make a win or loss... View Details
Keywords: by Rachel Layne; Sports
  • 21 May 2007
  • Research & Ideas

Fixing the Marketing-CEO Disconnect

isolated measures of marketing performance that are often insufficient, irrelevant, or misleading, this dashboard allows the board to quickly and routinely assess how effectively marketing is supporting... View Details
Keywords: by Sean Silverthorne
  • 08 Aug 2005
  • Research & Ideas

Decision Rights: Who Gives the Green Light?

To better understand how the distribution of decision rights drives performance and what companies can do to allocate them more effectively, we spoke with several leading authorities and practitioners. We found that while the barriers to... View Details
Keywords: by Peter Jacobs
  • 17 Sep 2012
  • Research & Ideas

Blue Skies, Distractions Arise: How Weather Affects Productivity

good weather day.” The researchers found that the top performers (those who completed the task the fastest and the most accurately) were the rainy-day control group participants, who had seen neither the actual sun nor pictures of the sun... View Details
Keywords: by Carmen Nobel
  • April 2010
  • Article

Endowments, Fiscal Federalism, and the Cost of Capital for States: Evidence from Brazil, 1891-1930

By: Andre C. Martinez Fritscher and Aldo Musacchio
There is a large literature looking at the determinants of country risk (defined as the difference between the yield of a sovereign's bonds and the risk-free rate). In this paper, we contribute to the discussion by arguing that an important explanatory factor is the... View Details
Keywords: Bonds; Performance Capacity; Taxation; Revenue; Governance; Geographic Location; Trade; Price; Cost of Capital; Risk and Uncertainty; Public Administration Industry; Brazil
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  • 08 Apr 2013
  • Research & Ideas

How to Demotivate Your Best Employees

awards are more effective when they recognize good behavior in the past, rather than behavior going forward. Plus awards for past performance aren't likely to see as much gaming, he says. "It's motivational... View Details
Keywords: by Dina Gerdeman; Service
  • 31 Mar 2022
  • Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and processes... View Details
Keywords: by Ashish Nanda
  • May 2017
  • Case

Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund

By: Steven Rogers and Valerie Mosley
Vicki Fuller traveled from a four-room tenement bordering Chicago’s infamous Cabrini-Green housing projects to speaking at conferences around the world and typically holding court wherever she went. As a teenager, she helped raise her siblings. As a Wall Street... View Details
Keywords: Change Management; Transformation; Public Sector; Investment Return; Investment Portfolio; Governance; Government Administration; Employee Relationship Management; Compensation and Benefits; Selection and Staffing; Leading Change; Mission and Purpose; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Experience and Expertise; Asset Management; Financial Strategy; Financial Management; Investment Funds; Recruitment; Organizational Culture; Performance Improvement; Attitudes; Trust; Financial Services Industry; Public Administration Industry; United States; New York (state, US); New York (city, NY)
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  • 24 Jun 2014
  • First Look

First Look: June 24

effective leader of innovation. The truth is, leading innovation takes a distinctive kind of leadership, one that unleashes and harnesses the "collective genius" of the people in the organization. Using vivid stories of... View Details
Keywords: Sean Silverthorne
  • 28 May 2008
  • First Look

First Look: May 28, 2008

institutional theory, we hypothesize that ratings are particularly likely to spur responses from firms whose legitimacy is threatened—and thus are shamed—by these ratings. We extend existing theory by drawing on the strategic choice perspective to hypothesize that the... View Details
Keywords: Martha Lagace
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

of capitalism, and it demonstrates the unsettling effects of the rise of the United States on European powers. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53430 2017 Measuring Entrepreneurial Businesses: Current... View Details
Keywords: Carmen Nobel
  • Article

Regulation and UK Retailing Productivity: Evidence from Microdata

By: Jonathan Haskel and Raffaella Sadun
We explore the effects of planning regulation on the UK retail sector between 1997 and 2003 using micro-data from the UK census. We document a shift to smaller shops following a 1996 regulatory change that increased the costs of opening large stores. Our analysis... View Details
Keywords: Governing Rules, Regulations, and Reforms; Performance Productivity; Growth and Development; Economic Slowdown and Stagnation; Management Analysis, Tools, and Techniques; Change; Cost; Retail Industry; United Kingdom
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  • 2007
  • Article

Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process

By: Amy C. Edmondson, James R. Dillon and Kate Roloff
The emergence of a research literature on team learning has been driven by at least two factors. First, longstanding interest in what makes organizational work teams effective leads naturally to questions about how members of newly formed teams learn to work together... View Details
Keywords: Learning; Organizational Culture; Performance Improvement; Practice; Groups and Teams; Research; Adaptation; Cooperation
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  • 30 Nov 2021
  • In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details
Keywords: by Lynn Schenk and Dina Gerdeman
  • 17 Mar 2015
  • First Look

First Look: March 17

volatility, whereas shadow banks tend to hold relatively liquid assets. Publisher's link: http://www.people.hbs.edu/shanson/banks_20150305_FINAL.pdf March 2015 Production and Operations Management Managing the Performance Tradeoffs from... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2013
  • First Look

First Look: March 26

  Publications International Marketing Review Achievement Motivation, Strategic Orientations and Business Performance in Entrepreneurial Firms: How Different Are Japanese and American Founders? By: Deshpandé, Rohit, Amir Grinstein, Elie... View Details
Keywords: Sean Silverthorne

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