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  • 2009
  • Working Paper

Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work

By: Tsedal Beyene, Pamela J. Hinds and Catherine Durnell Cramton
In an ethnographic study comprised of interviews and concurrent observations of 145 globally distributed members of nine project teams of an organization, we found that uneven proficiency in English, the lingua franca, disrupted collaboration for both native and... View Details
Keywords: Spoken Communication; Interpersonal Communication; Globalized Firms and Management; Groups and Teams; Behavior; Emotions; Social and Collaborative Networks
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  • 01 Mar 2023
  • What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

defined and measured for impact on the bottom line. It was more than 40 years after researchers Fritz Roethlisberger and William Dickson first suggested the impact on performance of some behaviors that would be included under the umbrella... View Details
Keywords: by James Heskett
  • 18 Oct 2016
  • First Look

October 18, 2016

innovation from a game of chance to one in which they develop products and services that customers want to buy and are willing to purchase at a premium price. How do companies know how to grow? How can they create products that they are... View Details
Keywords: Sean Silverthorne
  • 20 Apr 2011
  • Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

and actual behavior, according to the authors. The rapidly developing field of behavioral ethics has described a decision-making process whereby we recognize what we should do—give equal weight to job candidates of all races, for... View Details
Keywords: by Sean Silverthorne
  • 23 Sep 2015
  • Research & Ideas

Men Want Powerful Jobs More Than Women Do

tenured professor in the Negotiations, Organizations & Markets (NOM) unit at HBS; Caroline Wilmuth, who is pursuing a doctorate in organizational behavior at Harvard, and Alison Wood Brooks, an assistant... View Details
Keywords: by Carmen Nobel
  • 21 Mar 2019
  • HBS Case

The Ferrari Way

and rewards longtime loyal customers with first chance to buy limited edition cars. On the surface, that scarcity-generates-demand model seems destined to clash with becoming a public company. Ferrari decided to go public, in part, to... View Details
Keywords: by Michael Blanding; Auto
  • 06 Dec 2022
  • Research & Ideas

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

from someone who is—especially if it’s a consequential purchase.” By following those practices, consumers should be able to tell if when they are buying something “revised” whether it is, in fact, improved. You Might Also Like: Giving... View Details
Keywords: by Michael Blanding; Consumer Products; Retail
  • 02 Mar 2010
  • First Look

First Look: March 2

research on complex organizations. Yet, the behaviors of top executives are frequently featured as an important determinant in historical treatments of strategic change inside large firms. Theories of View Details
Keywords: Martha Lagace
  • 05 Feb 2018
  • What Do You Think?

Should Companies Disclose Employee Compensation?

own case and determine where to draw the line." That raises the question: How should the line be drawn on pay transparency? What do you think? Original Column Organizational transparency is a much contested topic in boardrooms and... View Details
Keywords: by James Heskett; Financial Services
  • 22 Dec 2008
  • Research & Ideas

10 Reasons to Design a Better Corporate Culture

Leadership is critical in codifying and maintaining an organizational purpose, values, and vision. Leaders must set the example by living the elements of culture: values, behaviors, measures, and actions. Values are meaningless without... View Details
Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
  • Web

Faculty & Researchers - Managing the Future of Work

on Managing the Future of Work and co-PI of the Digital Reskilling Lab. Her research focuses on managerial and organizational drivers of productivity and growth in corporations and the public sector. She co-founded several large-scale... View Details
  • 18 Aug 2009
  • First Look

First Look: August 18

  Working PapersFeeling Good about Giving: The Benefits (and Costs) of Self-Interested Charitable Behavior Authors:Lalin Anik, Lara B. Aknin, Michael I. Norton, and Elizabeth W. Dunn Abstract While lay intuitions and pop psychology... View Details
Keywords: Martha Lagace
  • 17 Aug 2010
  • First Look

First Look: August 17

display promotions away from smaller revenue brands toward larger ones following periods of poor financial performance. This indicates the behavior is determined by parties above brand managers in the firm. These findings are consistent... View Details
Keywords: Martha Lagace
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

understand and address inequality around the world. Jon M. Jachimowicz is an assistant professor in the Organizational Behavior Unit at Harvard Business School. Kristin Blesch is a doctoral student at the... View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • 02 Apr 2021
  • Research & Ideas

Salary Negotiations: A Catch-22 for Women

organizational level to keep assertiveness from leading to this backlash." “Something needs to be done at the organizational level to keep assertiveness from leading to this backlash in the first place,” he... View Details
Keywords: by Kristen Senz
  • 09 May 2017
  • What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

changing the tax laws to render tax-free those capital gains earned on stock held for ten years or more. Shann Turnbull suggested the need for education in “new organizational forms” such as “Network Governance” that are currently “mostly... View Details
Keywords: by James Heskett
  • 12 Nov 2013
  • First Look

First Look: November 12

observers. We identify boundary conditions and demonstrate that the positive inferences disappear when the observer is unfamiliar with the environment, when the nonconforming behavior is depicted as unintentional, and in the absence of... View Details
Keywords: Sean Silverthorne
  • 17 Oct 2019
  • Research & Ideas

‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells

as GoldieBlox, which created “the world’s first girl engineer character.” POLL Would you buy a product marketed to a specific gender? We're posing three questions about gender marketing to Working Knowledge readers.  Take the poll  ... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • January 2022
  • Case

SpartanNash Company: The Amazon Warrants (A)

By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher
As of 12/31/21, Amazon held $22 billion of equity and warrants in related companies. In fact, it often requests a free grant of warrants when it enters into a new commercial agreement with a supplier. Over the past 20 years, Amazon has gotten warrants in almost 20... View Details
Keywords: Valuation; Value Creation; Consumer Behavior; Negotiation; Distribution; Ownership; Partners and Partnerships; Business Strategy; Equity; Distribution Industry; Food and Beverage Industry; United States
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  • Web

Faculty - Race, Gender & Equity

Feldberg Assistant Professor of Business Administration Alexandra (Allie) Feldberg is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School.... View Details