Observation - Publications - Faculty & Research

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

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November–December 2015
Article

Active Postmarketing Drug Surveillance for Multiple Adverse Events

By: Joel Goh, Margrét V. Bjarnadóttir, Mohsen Bayati and Stefanos A. Zenios

Postmarketing drug surveillance is the process of monitoring the adverse events of pharmaceutical or medical devices after they are approved by the appropriate regulatory authorities. Historically, such surveillance was based on voluntary reports by medical... View Details

Keywords: Drug Surveillance; Health Care; Stochastic Models; Queueing; Diffusion Approximation; Brownian Motion; Health Care and Treatment; Analytics and Data Science; Analysis

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We show that business development companies (BDCs) — closed-end funds that provide a significant share of nonbank loans to middle market firms — are very well capitalized according to bank capital frameworks. They have median risk-based capital ratios of about 36% and,... View Details

22 Sep 2023
News

Capital Connection

Vernon Beckford (MBA 2013) saw the gap almost immediately. From the beginning of his career in commercial real estate finance—first at Credit Suisse and then later at CW Capital and Global Atlantic Financial Group—Beckford observed Wall... View Details

Keywords: Margie Kelley; Real Estate

19 Jan 2015
Research & Ideas

Is Wikipedia More Biased Than Encyclopædia Britannica?

left. We can't say which is reflecting true reality” In almost all cases, Wikipedia was more left-leaning than Britannica. Dividing articles into categories, the researchers found, for example, that stories on corporations were 11 percent more slanted toward Democrats,... View Details

Keywords: by Michael Blanding; Publishing

Web

Online Leadership Principles Course | HBS Online

outcomes. The 360° assessment is called the Emotional and Social Competency Inventory (ESCI), and it is administered by Korn Ferry. The assessment provides insight into core interpersonal competencies that can be observed and assessed by... View Details

31 Aug 2021
Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

can map them with ever more accuracy is always within your reach. We can all observe the environment we’re seeking to influence; and knowing that everyone harbors a deep need for safety and self-esteem, you can gain insight into how the... View Details

Keywords: by Jay Fitzgerald

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Pre-Class Arrival - Christensen Center for Teaching & Learning

instructor energize the subsequent class discussion and signal strong commitment to learning. Transcript Christensen Center Tip Sheets Characteristics of Effective Case Method Teaching Elements of Effective Class Preparation Guidelines for Effective View Details

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Funding Opportunities - Business & Environment

brings MBA students and industry leaders together to learn what every MBA needs to know about the business implications of climate change. Each year, BEI sponsors students to attend the conference. COP Student Observers Funding Program :... View Details

04 Apr 2011
HBS Case

Reinventing the National Geographic Society

case study in 1994 when Fahey was CEO of Time Life, ironically facing many of the same challenges with earlier generations of media and technology. Fifteen years later it was an opportunity to observe an elite general manager at work in a... View Details

Keywords: by Sean Silverthorne; Publishing

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

supplies to disrespectful behavior, falsifying documents, bullying people, and sexual harassment, and what I’m observing are those people who are actually terminated,” Minor says. “If you’re overconfident, you think you’re less likely to... View Details

Keywords: by Roberta Holland

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

through those ties and may take pride in a reputation for a higher standard of performance when observed by a valued peer, the researchers note. In some ways, analogous effects may be observed in customer... View Details

Keywords: by Rachel Layne; Health

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About - Behavioral Finance & Financial Stability

they assess future risks in good times? Are there underlying principles that help an outside observer recognize potential errors in beliefs? How do markets learn? Size and Structure of the Financial Sector What explains the growth of... View Details

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Teams app to Office 365 in 2017. Microsoft executives briefly considered buying Slack, but founder Bill Gates reportedly opposed the move. "New companies like Slack emerge with a great product, better than Microsoft has, and then Microsoft View Details

Keywords: by Lane Lambert; Information Technology; Technology

01 Sep 2021
Op-Ed

How Women Can Learn from Even Biased Feedback

that they would take steps to address the feedback and improve as compared to women who just read the reviews, and the gender difference disappeared. Ask questions As part of my research on annual performance reviews, I’ve observed many... View Details

Keywords: by Francesca Gino

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Instructor Performance - Christensen Center for Teaching & Learning

their performance and receive developmental input. Feedback may come from students, in the form of non-verbal signals and direct comments, mid-course surveys, and end-of the-term student evaluations. Useful feedback may also come from class View Details

11 Apr 2012
Research & Ideas

The High Risks of Short-Term Management

supposed to pay off, the greater the uncertainty. Hence, investment decisions and compensation contracts tend to converge toward more short-term, observable metrics that encourage corporate managers and professional money managers to... View Details

Keywords: by Sean Silverthorne; Financial Services

23 May 2013
Working Paper Summaries

Board Games: Timing of Independent Directors’ Dissent in China

Keywords: by Juan Ma & Tarun Khanna

2024
Chapter

Corporations as the Central Institutions of Society

By: Joseph L. Badaracco

Mark Twain observed that, “Prediction is very difficult—particularly when it involves the future,” and he was right. One way to reduce the risk of becoming an infamous forecaster—like the experts who told us the Internet would quickly collapse, that Apple would never... View Details

Keywords: Trends; Business and Government Relations; Organizations; Power and Influence; Society

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