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30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

at Microsoft. How well did AI do? The researchers’ first step was to determine whether market research results elicited from GPT were consistent with expectations, based on established economic theory. To do this, they set the large... View Details

Keywords: by Kristen Senz

February 2018
Article

Retention Futility: Targeting High-Risk Customers Might Be Ineffective.

By: Eva Ascarza

Companies in a variety of sectors are increasingly managing customer churn proactively, generally by detecting customers at the highest risk of churning and targeting retention efforts towards them. While there is a vast literature on developing churn prediction models... View Details

Keywords: Retention/churn; Proactive Churn Management; Field Experiments; Heterogeneous Treatment Effect; Machine Learning; Customer Relationship Management; Risk Management

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2012
Working Paper

An Outside-Inside Evolution in Gender and Professional Work

By: Lakshmi Ramarajan, Kathleen McGinn and Deborah Kolb

We study the process by which a professional service firm reshaped its activities and beliefs over nearly two decades as it adapted to shifts in the social discourse regarding gender and work. Analyzing archival data from the firm over eighteen years and... View Details

Keywords: Professional Service Firms; Social Institutions; Organizational Learning; Organizational Change and Adaptation; Employment; Gender; Society; Service Industry

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September 2020 (Revised March 2022)
Case

JOANN: Joannalytics Inventory Allocation Tool

By: Kris Ferreira and Srikanth Jagabathula

Michael Joyce, Vice President of Inventory Management at JOANN, championed an effort to develop and implement an inventory allocation analytics tool that used advanced analytics to predict in-season demand of seasonal items for each of JOANN’s nearly 900 stores and... View Details

Keywords: Analytics; Machine Learning; Optimization; Inventory Management; Mathematical Methods; Decision Making; Operations; Supply Chain Management; Resource Allocation; Distribution; Technology Adoption; Applications and Software; Change Management; Fashion Industry; Consumer Products Industry; Retail Industry; United States; Ohio

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Innovation and Its Discontents: How Our Broken Patent System is Endangering Innovation and Progress, and What to Do About It

The United States patent system has become sand rather than lubricant in the wheels of American progress. Such is the premise behind this provocative and timely book by two of the nation's leading experts on patents and economic... View Details

01 Sep 2020
News

Happy New Year: The HBS Alumni Board's Newest Members Look to the Future

made during those years have sustained to this day, and it's a group I continue to learn from every year. I've never viewed HBS as simply a school or a place. I view it as a living and evolving institution gifted to us View Details

Keywords: Linda Kush; alumni events; lifelong learning; Colleges, Universities, and Professional Schools; Educational Services

12 Dec 2023
Research & Ideas

COVID Tested Global Supply Chains. Here’s How They’ve Adapted

believed. While the share of US imports from China fell, they were replaced by imports from other locations. For instance, the share of imports from Vietnam and Mexico, the paper notes, increased 2 percentage points and close to .7... View Details

Keywords: by Scott Van Voorhis

17 Dec 2012
Research & Ideas

Teaming in the Twenty-First Century

to do better things." Edmondson cites her academic mentors at Harvard—J. Richard Hackman, a leading thinker in team effectiveness, and Chris Argyris, an organizational learning expert—as core influences.... View Details

Keywords: by Maggie Starvish

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

processes driving bad behavior. "In the general area of ethics, we seem to have learned a lot over the last few decades about when and why good people do bad things," Francesca Gino says. "But we wondered if... View Details

Keywords: by Carmen Nobel

Article

Doing More with Less: the Justice and Development Party (AKP), Turkish Elections, and the Uncertain Future of Turkish Politics

By: Kristin Fabbe

The outcome of Turkey's June 2011 elections temporarily quelled—though by no means entirely put to rest—growing concern over the creeping autocratic tendencies of the ruling Justice and Development Party (AKP). To ensure that democracy remains durable, the AKP must now... View Details

Keywords: Government and Politics; Turkey

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16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

There’s a virtual elephant in AI’s room: It’s nearly impossible to make the technology forget. And there are an increasing number of scenarios where consumers and programmers may not only want to remove data from a machine learning... View Details

Keywords: by Rachel Layne; Technology; Information Technology

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

make failure discussable. It’s about doing everything you can to encourage transparency to ensure that when things go wrong, we learn the very most we can.” By normalizing... View Details

Keywords: by Michael Blanding

09 Dec 2002
Research & Ideas

Unilever—A Case Study

This article considers key issues relating to the organization and performance of large multinational firms in the post-Second World War period. Although foreign direct investment is defined by ownership and control, in practice the... View Details

Keywords: by Geoffrey Jones; Consumer Products; Entertainment & Recreation; Food & Beverage; Manufacturing; Retail

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

climbed more than three-fold in the United States. In Australia, Canada, New Zealand, and the United Kingdom, openings skyrocketed by at least a factor of five. That said, in Miami; Savannah, Georgia; and Memphis, job listings with one or... View Details

Keywords: by Rachel Layne

02 Mar 2007
What Do You Think?

What Is the Government’s Role in US Health Care?

from government. Suggestions of causes of the current challenge of rapidly rising costs in relation to quality of outcomes, at least by the imperfect measure of life expectancy, included waste in the system (Julie Maire, Edward Hare, and... View Details

Keywords: by Jim Heskett; Health

21 Oct 2022
Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details

Keywords: by Scott Van Voorhis

04 Apr 2024
Blog Post

Climate Stories: Water Series - Episode #16: Tim Murdoch, HBS MBA 1990 – Learning about Climate Change and Water

Series - Episode #16: Tim Murdoch, HBS MBA 1990 – Learning about Climate Change and Water “I am now a student of water. Attending last May’s Accelerating Climate Solutions conference on campus re-connected me to HBS. I am proud that the... View Details

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

World on Fire. Image: Eoneren Related Reading When Your Passion Works Against You What Machine Learning Teaches Us about CEO Leadership Style How Scale Changes a Manager's Responsibilities Related reading from the Working Knowledge... View Details

Keywords: by Danielle Kost

14 Feb 2017
Research & Ideas

A Strategy For Steady Leadership in an Unsteady World

by focusing Unilever’s True North on sustainability. Understanding – With their vision in hand, leaders need in-depth understanding of their organization’s capabilities and strategies to take advantage of rapidly changing circumstances... View Details

Keywords: by Bill George